PROBLEMS, Equipment Care & Service

The H5D is a very sophisticated camera that relies on much information

being passed and processed to and from each modular back to produce the correct behavior. It is therefore essential that reasonable care is tak- en in attaching, detaching and storing the viewfinder, lenses, extension tubes, etc to ensure that the databus connections are not damaged or soiled in any way. Also when lifting or handling the camera try to always use the grip or strap and avoid holding the camera just by the sensor unitor viewfinder.

Warning messages are normally easily addressed and remedied but ‘Er- ror’ messages require further attention as they denote a fault, temporary

or otherwise . You should methodically investigate the situation to see for example whether the recent attachment of an accessory has coin- cided with the appearance of an error message. Standard procedure is to detach and re-attach the viewfinder, lens etc ensuring that they are positioned firmly and correctly to see whether the problem disappears. Failing that, removal of the battery grip for about ten seconds or so will reset the camera’s processors. Persistent error messages might well sig- nify a more complex problem and you are advised to contact your near- est Hasselblad Authorized Service Center for advice. You may receive a feedback report on either the grip display or the capture back display. Please note this message carefully as it can facilitate support response greatly, as well as improve on firmware updates . As well as the error mes- sage, a description of the camera’s behavior and an account of what ac- tion you were trying to take when it happened could be also beneficial. Also, please remember that if a hardware check is to be made, the Center will almost certainly want to inspect all of the items that were involved when the error message first appeared.

In certain situations, it is possible that the camera can be affected by a discharge of static electricity particularly if the area around the control buttons on the grip comes into contact with a conductive cord or mate- rial that is connected to earth, directly or indirectly (a lighting stand, for example). This might temporarily deactivate the camera though it does not cause any damage. Press the red ON.OFF button on the grip again to reactivate the camera.

Loss: Hasselblad equipment is much sought after and you should take obvious steps to prevent theft. Never leave it visible in an unattended car, for example. Separate and specific camera insurance cover should be considered by professional users.

SERVICE

Return your equipment to a service centre for occasional checking and preventive maintenance to ensure optimal reliability. You can easily keep a check on service intervals by looking under ‘Info’ in the menu. If your camera is used constantly and intensively, regular periodic check-ups are recommended at one of the Hasselblad Authorized Service Centers. They have the expert staff and specialised equipment necessary to en- sure that your equipment remains in perfect working order.

CAUTION

•	Keep all equipment and accessories out of the reach of small
	children.
•	Do not place heavy objects on the equipment.
•	Do not use the batteries except as specified.
•	Use only the batteries specified for use with the camera.
•	Remove the batteries when cleaning the camera or if you intend
	to leave the camera unused for a long period.
•	If you use spare (standard or rechargeable) battery packs be par-
	ticularly careful to use the supplied protective cap when stor-
	ing. There is a potential fire risk if the contacts are short circuited
	across a conductive object (such as keys in a pocket, for example).
•	Take particular care when working with strobe / studio flash units
	to prevent damage to equipment and personal injury.

If a problem does occur you are advised not to attempt any repairs your- self. Some service operations require very sophisticated instruments to check, measure and adjust and there is a real danger of creating more

problems than solving them if such attempts are made in any other way.

EQUIPMENT CARE

A Hasselblad camera is designed to withstand the rigors of professional use in most environments. To avoid the possibility of damage however, it should be protected from harsh conditions and in particular avoid oil fumes, steam, humid conditions and dust.

Extremes of temperature: High temperatures can have an adverse ef- fect equipment. Avoid frequent and severe temperature changes and be particularly careful in humid environments. If entering damp or humid conditions from dry and cold conditions, seal all equipment in a plastic bag or similar first before entering and then wait until the equipment has acclimatized to the new temperature before removing. Failure to do so can cause condensation internally as well as externally which can lead to problems particularly in regard to sensor units. Try to ensure the environ- ment or conditions are as dry as possible when storing.

Dust and grit: Take care to prevent dust and grit from getting into your equipment. In coastal areas take measures to protect your equipment from sand and salt water spray. Dust on the lens glass and focusing screen can be removed with a blower brush or very soft lens brush if necessary. Smears on the lens glass should be treated with great caution. In some cases they may be removed with a high quality lens cleaning solution on a tissue but be careful not to scratch the lens or touch any of the glass surfaces with your fingers. If in any doubt, do not attempt to clean lens glass surfaces yourself but allow a Hasselblad Authorized Service Center to treat them.

Impact: Your equipment can be damaged by severe physical shocks so practical protective precautions should be taken. Some form of protec- tive case or camera bag is advised for transportation.

• Do not attempt to open the sensor back.

•Keep the sensor unit and all other computer equipment away from moisture. If the sensor unit becomes wet, disconnect from power and allow it to dry before attempting to operate again.

•Never cover the ventilation openings on the sensor back.

•Always replace the protective CCD/filter cover when the sensor unitis not connected to the camera.

•Never try to remove the glass IR filter from the front of the CCD; this will probably ruin the CCD. If dust manages to get between the CCD and IR filter, please contact your Hasselblad dealer for assistance.

Disposal of Waste Equipment by Users in Private Households in the European Union

This symbol on the product or on its packaging indicates that this product must not be disposed of with your other house- hold waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of dispos- al will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can dispose of your waste equipment for recycling, please contact your local city office, your household waste disposal service or the retailer where you purchased the product.

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