Sony SNP-3350 manual Troubleshooting

Chapter 5. Troubleshooting

If you are having problems with the product, please consult the following information first. If the problem persists, contact your vendor.

Problem	Cause and Solution
The controller does not	▶ Make sure the camera is connected to a network.
	▶ Verify the settings for ID, protocol, and baud rates.
control the camera.
	(Refer to Chapter 3. Installing Camera & Network Setup)
	▶ Check if the power cable is securely connected to the camera
	and the monitor.
No video is displayed on the	Check if the video cable is properly connected. Consult the
	operation manual for the system controller connected to the
monitor.
	camera.
	▶ Check the camera's fixed shutter speed. Adjust the camera's
	shutter menu.
The picture is too dark/	▶ Check the camera's Brightness menu. Adjust the camera's
bright.	Brightness menu.
The monitor displays	▶ Check the WDR settings.
nothing but a white image.
	▶ Check if the dome cover or the camera lens is dirty or
	smudged.
	If it is, clean the dirt off.
	▶ Verify the distance between the camera and the subject, as
The monitoring screen is	well as the subject's surroundings. The camera may have
	difficulty focusing on a subject against a white background.
out of focus.
	▶ If the camera is having difficulty auto-focusing on a particular
	subject, set the Focus mode to Manual and adjust the focus
	manually.
	▶ Use the camera reset menu to restore the camera settings to
	default.
The monitoring screen is	▶ Adjust the Sharpness level.
out of focus.
	▶ Check if the video cable is properly connected.
Digital noise appears on the
	▶ Make sure that the power cable and video cable do not
screen.	exceed the recommended maximum lengths.
	▶ Adjust the Sharpness level.
The monitoring screen is	▶ Check if the camera is pointing directly at a fluorescent light
	or sunlight. If so, change the camera's direction to remove the
flickering.
	flickering.

Afterimages appear on the	▶ Check the Sens-Up settings.
screen.
The camera switches
between color and B&W	▶ Adjust Duration and Dwell Time in the Day & Night menu.
modes too frequently.
	▶ Check if the power cable is securely connected to the camera
	and the monitor.
	Check if the video cable is properly connected.
	Consult the operation manual for the system controller
Pan, tilt, zoom, and/or focus	connected to the camera.
do not work.	▶ Check if Pan Limit and/or Tilt Limit are configured.
	If so, remove the limit(s).
	▶ A motor or the lens may be overheating.
	If so, contact your service personnel or system provider for
	assistance.
The camera's position	▶ This phenomenon may happen, since the motors have a
differs from the position
	margin of error of ±0.1˚.
defined in a preset.
The Sequence configuration	▶ Check if Preset or another operation mode are configured.
for the camera does not
	▶ Check the Auto Refresh settings.
work.
The upper portion of the
picture is dark when the	▶ You are seeing the camera's internal cover;
camera is at a horizontal	the camera is functioning normally.
reference point.
	▶ Check the Auto Run settings.
	This function commands the camera to automatically perform
The camera suddenly turns	a preset sequence action if no command has been entered via
	the controller for a while.
on or moves to a preset
position by itself.	▶ Check the Auto Refresh settings.
	This function optimizes the camera's circuitry and
	components according to a predefined schedule.
Cannot see a video image	▶ If your computer is not installed with the Divx codec for
	decoding MPEG-4 compressed images, the image may not
sent to the FTP server or via	display properly. Download and install the latest DivX file, and
e-mail.	then check the image again. http://www.divx.com/divx/
	download

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