Sharp AL-2020, AL-2040 manual Unable to Scan the Image, Contents 33 Index

Page 35

4 Unable to Scan the Image

If you cannot scan the image, turn off your computer. Press the power switch on the unit to turn it off, unplug the unit from the power source, and then plug it back in. Restart your computer. Try scanning again. If scanning is still not possible, refer to the check list below.

CHECK 1 Is your application compliant to TWAIN?

If you are using Windows 98/Me/2000 and your application is not TWAIN compliant, the application cannot acquire images. Use an application that is TWAIN compliant, such as the included Sharpdesk.

CHECK 2 Have you selected the scanner driver of this unit on your application?

Make sure that the "SHARP MFP TWAIN P" or "WIA- SHARP AL-xxxx" is selected on your application.

Reference: Scanning an Image from a TWAIN-

Compliant Application

CHECK 3 Have you specified all scanning preferences appropriately?

Setting a large area with full color together with a high resolution setting, makes the data size large, resulting in extended scanning times. It is recommended to set the scanning preferences depending on the type of original to be scanned, i.e., Web Pages (monitor), Photo, FAX, or OCR.

CHECK 4 Is there enough computer memory?

Your computer may not have enough available memory to hold the document you want to scan. Lower the scan resolution.

CHECK 6 Are you trying to scan multiple originals in the SPF at once?

When multiple originals are loaded in the SPF, it depends on your application whether only one original can be scanned in a single operation, or whether multiple originals can be scanned. Check which is possible in your application. (Sharpdesk allows multiple originals to be scanned in a single operation.)

CHECK 7 Does your computer's operating system support the scanner driver?

The operating systems that support the unit's scanner driver are Windows 98/Me/2000/XP/Vista.

CHECK 8 Are you using an appropriate interface?

Make sure that the cable is connected securely to the LAN connector or the USB connector on your computer and the unit.

CHECK 9 Have the scanner driver and Button Manager been installed properly?

If normal scanning still cannot be performed even after confirming the items on the above check list, delete the software and then reinstall it.

Reference: Uninstalling the Software

CHECK 5 Has the specified period of program timeout already elapsed?

Neither printing nor scanning jobs can be sent to the

unit from your computer during the specified period of

program timeout after copying.

To send a scanning job immediately, press the clear key twice, ONLINE key or SCAN key on the unit. Reference: For more detail, refer to "USER

PROGRAMS" in the Operation Manual.

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Contents
AL-2020/AL-2040 Contents How to Print Out the Online Manual How to Use the Online ManualContents 1 Index How to Control the Online ManualPrinting Overview Contents 2 IndexBasic Printing Contents 3 IndexWindows 98/Me ContentsWindows 2000/XP/Vista Contents 5 Index Printer Driver SettingsPrinting a Watermark Contents 6 IndexFitting the Printed Image to the Paper Contents 7 IndexPrinting Multiple Pages on One Contents 8 IndexTwo-sided Printing Contents 9 IndexOutline of the Print Status Window Contents 10 IndexScanning Overview Flow chart shown below provides scanning overviewContents 12 Index Position in which you placed the original in Step Select Acquire Image from the File menu, orClick the Acquire button Scanning Position menu, selectSet-up screen Contents 14 IndexContents 15 Index Contents 16 Index Contents 17 Index Contents 18 Index Contents 19 Index Click the Finish button Contents 20 IndexOutline of Button Manager Contents 21 IndexContents 22 Index Button Manager SettingsContents 23 Index Identifying Unit ProblemsUSB cable Contents 24 IndexCheck 2 Is the interface cable connected securely? If the USB cable becomes disconnectedCheck 2 Is your hard disk fragmented? Contents 25 IndexCheck Your Computer Check 1 Is there enough computer memory or hard disk space?Click the icon beside the Universal Serial Bus Contents 26 IndexWhen you make sure that the USB port is enabled Install the software, referring to InstallingContents 27 Index Faint, Uneven or Smeared Print Output Contents 28 IndexCheck 3 Is the paper loaded correctly? Contents 29 IndexCheck 2 Is the orientation of document setting correct? Nothing Prints Contents 30 IndexCheck 2 Is the on Line indicator off? Check 4 Has the printer driver been installed properly?Poor Scanning Result Contents 31 IndexCheck 1 Is the original clean? Check 2 Have you specified a suitable resolution?Check 3 Have you set the original correctly on the SPF? Contents 32 IndexScanned Image is Incorrectly Positioned Check 1 Have you placed the original straight?Unable to Scan the Image Contents 33 IndexRestart your computer Contents 34 IndexClick Add or Remove Programs Contents 35 Index Printer Driver Features partImage Adjustment Contents 36 IndexAddress field of your Web browser, enter Contents 37 IndexAbout the Web Open the Web browser on your computerContents 38 Index Configuration via the WebTwain IndexAL2020AL2040v1
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