Planar 020-1229-00A user manual Troubleshooting During Installation

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Error Codes in the UltraRes Control Software

Troubleshooting During Installation

This section includes troubleshooting information about different issues you may encounter during the installation process or after your display has been running for some time. If you are not able to solve your issue in this section, please contact Planar’s Technical Support team for assistance.

Error Codes in the UltraRes Control Software

To see the last 50 errors that have occurred, select the Error Log tab in the UltraRes Control software, as shown below. For a complete list of the error codes that may appear in the error log, see the table below.

Planar UltraRes User Manual

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Contents Page Warranty and Service Plans RoHS Compliance Statement Trademark CreditsDisclaimer ADA Compliance StatementTrademark Credits Table of Contents Connecting the Wired IR Module Downloading Additional Documentation and Firmware Table of Contents Introduction Important Safety Instructions Page European Union Disposal Information Burn-In Versus Temporary Image Retention What is Temporary Image Retention?Recommended Usage Normal Use Thermal Guidelines Cooling RequirementsBasic Concept of Planar UltraRes Display Using the Remote Control Turning Power On/Off Input SetupSupported Formats for Multiple Inputs Supported Formats for Single InputsInput Setup Installing a Planar UltraRes Display Plan Your InstallationBefore You Begin Tools/Equipment ListSupported Graphics Cards Recommended PCsPowering On/Off Planar UltraRes Displays Planar UltraRes in Standby Mode Powering On/Off Planar UltraRes Displays Powering On/Off Planar UltraRes Displays Unpacking and Checking Accessories LCD Module BoxKickstand Mounts to the display when Bracket Accessory Kit Following items are included in the accessory kitUnpacking and Checking Accessories LCD Installation Installing an UltraRes Display on a Wall Page Installing an UltraRes Display on a Wall Installing an UltraRes Display on a Wall Installing an UltraRes Display on a Wall Installing an UltraRes Display on a Wall Installing an UltraRes Display on a Wall Using the Kickstand Bracket Connections Connecting AC PowerConnecting the Wired IR Module Connecting Sources Setting Up UltraRes Using Multiple Inputs Using UltraRes Control SoftwareConnections Setting Up UltraRes Using Single Inputs Using the Remote Control Using the UltraRes Control Software Installing the UltraRes Control Software Page Page Installing USB Drivers Installing USB Drivers Using the UltraRes Control Software Model name Serial number Setting Up Sources Auto Power Off Timer Standby ModeTurning Local Dimming On or Off Changing Frame DelayChanging Backlight Intensity Upgrading Firmware Upgrading Firmware Upgrading Firmware Error Codes UltraRes Dimensions Display Dimensions Front and Side ViewsDisplay Dimensions Rear View Landscape Wall Mounts Front View Landscape Wall Mounts Sides Views Portrait Wall Mounts Front View Portrait Wall Mounts Sides Views Optional Pedestal Mount Front View Optional Pedestal Mount Top and Bottom Views Optional Pedestal Mount Single and Double Sided Optional Pedestal Mount Single and Double Sided Planar UltraRes Remote Monitoring Software Remote Monitoring HomeUnit Status Display ControlPower On/Off Source Setup Advanced Setup Admin Setup Network Setup Planar UltraRes Remote Monitoring Software Date and Time Use this page to change date and time information as neededAccess Control Software Setup Upgrading Network Firmware Reboot RS232 Communication Connecting the RS232 CableSetting Up Multiple Inputs Setting Up Single Inputs RS232 Commands Command FormatResponse Format Uwwwx=z CRCommand/Response Examples Supported UltraRes 4K Commands ERR TBDIF1 MI3 LCD Optical Specifications SpecificationsLCD Module Specifications Environmental Specifications Specification Maximum Minimum OptimalMultiple Input Compatibility Signal CompatibilityCompatible Video Sources Signal Compatibility Troubleshooting During Installation Error Codes in the UltraRes Control SoftwareError Code Meaning Symptoms, Possible Causes and Solutions Symptom Can’t Get PC to Output 4K @ 24/30HzSolution Possible CauseSymptoms, Possible Causes and Solutions Accessing Planar’s Technical Support Website Downloading Utility Software Regulatory Information Page Index Remote Monitoring, 67 normal use thermal guidelines Remote Monitoring, 71 sources via UltraRes Control Index