Planar 020-1229-00A user manual Accessing Planar’s Technical Support Website

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Accessing Planar’s

Technical Support

Website

1Go to www.planarpartners.com

2Once you enter your login and password, you can access downloadable utility software, new firmware, user manuals, and service manuals.

Downloading Additional Documentation and Firmware

Some of the other documents for the UltraRes 4K professional display, which are or will be available on www.planar.com.

Downloading Utility Software

1Go to www.planarpartners.com.

2Enter your login and password information.

3Navigate to the section that contains software updates and then look for Planar UltraRes.

4From the list of available software, click on the tool you need.

Planar UltraRes User Manual

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Contents Page Warranty and Service Plans RoHS Compliance Statement Trademark CreditsDisclaimer ADA Compliance StatementTrademark Credits Table of Contents Connecting the Wired IR Module Downloading Additional Documentation and Firmware Table of Contents Introduction Important Safety Instructions Page European Union Disposal Information What is Temporary Image Retention? Recommended UsageBurn-In Versus Temporary Image Retention Normal Use Thermal Guidelines Cooling RequirementsBasic Concept of Planar UltraRes Display Using the Remote Control Turning Power On/Off Input SetupSupported Formats for Multiple Inputs Supported Formats for Single InputsInput Setup Installing a Planar UltraRes Display Plan Your InstallationBefore You Begin Tools/Equipment ListSupported Graphics Cards Recommended PCsPowering On/Off Planar UltraRes Displays Planar UltraRes in Standby Mode Powering On/Off Planar UltraRes Displays Powering On/Off Planar UltraRes Displays Unpacking and Checking Accessories LCD Module BoxKickstand Mounts to the display when Bracket Accessory Kit Following items are included in the accessory kitUnpacking and Checking Accessories LCD Installation Installing an UltraRes Display on a Wall Page Installing an UltraRes Display on a Wall Installing an UltraRes Display on a Wall Installing an UltraRes Display on a Wall Installing an UltraRes Display on a Wall Installing an UltraRes Display on a Wall Using the Kickstand Bracket Connecting AC Power Connecting the Wired IR ModuleConnections Connecting Sources Setting Up UltraRes Using Multiple Inputs Using UltraRes Control SoftwareConnections Setting Up UltraRes Using Single Inputs Using the Remote Control Using the UltraRes Control Software Installing the UltraRes Control Software Page Page Installing USB Drivers Installing USB Drivers Using the UltraRes Control Software Model name Serial number Setting Up Sources Auto Power Off Timer Standby ModeChanging Frame Delay Changing Backlight IntensityTurning Local Dimming On or Off Upgrading Firmware Upgrading Firmware Upgrading Firmware Error Codes UltraRes Dimensions Display Dimensions Front and Side ViewsDisplay Dimensions Rear View Landscape Wall Mounts Front View Landscape Wall Mounts Sides Views Portrait Wall Mounts Front View Portrait Wall Mounts Sides Views Optional Pedestal Mount Front View Optional Pedestal Mount Top and Bottom Views Optional Pedestal Mount Single and Double Sided Optional Pedestal Mount Single and Double Sided Planar UltraRes Remote Monitoring Software Remote Monitoring HomeUnit Status Display ControlPower On/Off Source Setup Advanced Setup Admin Setup Network Setup Planar UltraRes Remote Monitoring Software Date and Time Use this page to change date and time information as neededAccess Control Software Setup Upgrading Network Firmware Reboot Connecting the RS232 Cable Setting Up Multiple InputsRS232 Communication Setting Up Single Inputs RS232 Commands Command FormatResponse Format Uwwwx=z CRCommand/Response Examples Supported UltraRes 4K Commands ERR TBDIF1 MI3 Specifications LCD Module SpecificationsLCD Optical Specifications Environmental Specifications Specification Maximum Minimum OptimalSignal Compatibility Compatible Video SourcesMultiple Input Compatibility Signal Compatibility Troubleshooting During Installation Error Codes in the UltraRes Control SoftwareError Code Meaning Symptoms, Possible Causes and Solutions Symptom Can’t Get PC to Output 4K @ 24/30HzSolution Possible CauseSymptoms, Possible Causes and Solutions Accessing Planar’s Technical Support Website Downloading Utility Software Regulatory Information Page Index Remote Monitoring, 67 normal use thermal guidelines Remote Monitoring, 71 sources via UltraRes Control Index