Vivotek PT3112/3122 manual Frequently asked questions

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B. Frequently asked questions

Q What if I forget my password?

A After the administrator's password is assigned, every access to Network Camera needs authentication. If you are one of the managed users, you have to ask the administrator for the password. If you are the administrator, there is no way to recover the root password except for restoring factory default. Refer to Appendix A for the procedures.

Q Why can I not watch video from Network Camera after it is authenticated? A There are many possible scenarios regarding this problem,

1.If you have just installed Network Camera and are unable to watch the video, check if the heartbeat LED is blinking or the lens cap is removed. If the heartbeat LED is dim, perform the software installation again.

2.If Network Camera is well installed and you are accessing Network Camera for the first time using Internet Explorer, adjust the security level of Internet Explorer to allow installation of plug-ins.

3.If the problem still exists after adjusting, and the message over the image window is showing "connecting", the network traffic may be too crowded.

Q What is the plug-in for?

AThe plug-in provided by Network Camera is used to display motion pictures and audio in Internet Explorer. If your system does not allow installation of any plug-in software, the security level of the web browser may need to be lowered. It is recommended that you consult your network supervisors in your office regarding adjustment of the security level. Software installation may be regulated in some offices.

Q Why is the timestamp different from the system time of my PC or notebook?

A The timestamp is based on the system time of Network Camera. It is maintained by a real-time clock inside and can be automatically synchronized with the time server if Network Camera is connected to the Internet and the function is enabled. Differences of several hours may result from the time zone setting.

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Contents Page Before You Use Table of Contents 886-2-22404099 886-2-22404097 Package Contents Installation Hardware installationSoftware installation 886-2-22404099 886-2-22404097 886-2-22404099 886-2-22404097 Check network settings even if connected already First access to Network CameraAdd password to protect from offense from strangers How to Use AuthenticationInstalling plug-in Primary user’s capability Main screen with camera view886-2-22404099 886-2-22404097 Client Settings 886-2-22404099 886-2-22404097 Url http//Network Camera/protocol.html Administrator’s capability Tune the best performanceMy priority is clear identification for each image Open accounts for users Build a multimedia web attraction site886-2-22404099 886-2-22404097 886-2-22404099 886-2-22404097 886-2-22404099 886-2-22404097 Build a security application Send snapshots when motion is detected 886-2-22404099 886-2-22404097 886-2-22404099 886-2-22404097 Software revision upgrade Definition of Configuration System parameters User group administration Network settings GeneralFTP Streaming Video codec parameters 886-2-22404099 886-2-22404097 Motion detection Weekly schedule Application setupEvent operation Sequential operation Camera Control 886-2-22404099 886-2-22404097 UpnP and Ddns Settings Remote controller Restore factory default settings Viewing system parametersAppendix TroubleshootingReset and restore Status LEDFrequently asked questions 886-2-22404099 886-2-22404097 886-2-22404099 886-2-22404097 Restore factory default settings URL commands of Network CameraCapture update Snapshot of Jpeg image Query status of the digital inputRestart system URL System resource URLGeneral format of command URL System configuration URLSecurity configuration URL Network configuration URLUpload folder in secondary FTP server Video configuration URL Set maximum frame rate to 15 fps Image quality configuration URL Application configuration URLHomepage layout configuration URL Technical specifications System MicrophoneInternet Explorer 5.x or above Electromagnetic Compatibility EMC Liability
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