Vivotek PT3117, PT3127 manual Frequently Asked Questions

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B. Frequently Asked Questions

Q What if I forget my password?

A After the Administrator's password has been assigned, every access to the Network Camera needs authentication. If you are one of the managed users, you have to ask the Administrator for the password. If you are the Administrator, there is no way to recover the root password except by restoring the factory default settings. Refer to Appendix A for the procedures.

Q Why can I not watch video from the Network Camera after it is authenticated? A There are many possible scenarios regarding this problem,

1.If you have just installed the Network Camera and are unable to watch the video, check if the heartbeat LED is blinking or the lens cap is off. If the heartbeat LED is dim, perform the software installation again.

2.If the Network Camera is well installed and you are accessing the Network Camera for the first time using Internet Explorer, adjust the security level of Internet Explorer to allow installation of plug-ins.

3.If the problem still exists after adjusting, and the message over the image window is showing "connecting", the network traffic may be too crowded.

Q What is the plug-in for?

AThe plug-in provided by the Network Camera is used to display motion pictures and audio in Internet Explorer. If your system does not allow installation of any plug-in software, the security level of the web browser may need to be lowered. It is recommended that you consult your network supervisors in your office regarding adjustment of the security level. Software installation may be regulated in some offices.

Q Why is the timestamp different from the system time of my PC or notebook?

A The timestamp is based on the system time of the Network Camera. It is maintained by a real-time clock inside and can be automatically synchronized with the time-server if the Network Camera is connected to the Internet and the function is enabled. Differences of several hours may result from the time zone setting.

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Contents Page Technical@vivotek.com Before You Use This Product Table of Contents FTP 886-2-82455282 F Package Contents Hardware Installation To install in EthernetTo install in wireless LAN Software Installation 886-2-82455282 F 886-2-82455282 F 886-2-82455282 F Check Network Settings Initial Access to the Network CameraAdd Password to Prevent Unauthorized Access How to Use AuthenticationInstalling Plug-in Primary User’s Capabilities Main Screen with Camera ViewCamera view ConfigurationZoom Pan/tilt control buttons PanClient Settings Url http//Network Camera/protocol.html Fine-tuning for Best Performance Administrator’s CapabilitiesFor Best Real-time Video Images Only Quality Images Will Do Somewhere Between Real-time and Clear ImagesViewing Double size image Protect Network Camera by passwords Opening Accounts for New UsersDemo on Multiple Sites Mid-Scale Service Product Demo for e-Business Large-Scale ServiceBuilding a Multimedia Web Attraction Site More flexible options for viewers886-2-82455282 F 886-2-82455282 F 886-2-82455282 F Building a Security Application Send Snapshots When Motion is Detected 886-2-82455282 F Software Revision Upgrade Definitions in Configuration System Parameters User Group Administration Network Settings GeneralWlan Configuration Streaming886-2-82455282 F Mail & FTP Tkip AESFTP Ddns and UPnP Settings Audio Parameters Audio/Video Codec ParametersVideo Parameters 886-2-82455282 F Camera Control Camera Control AreaPreset Function Area Motion Detection Weekly Schedule Application SetupEvent Operation Sequential Operation Remote Controller Viewing System Log Factory DefaultViewing System Parameters Troubleshooting AppendixFrequently Asked Questions 886-2-82455282 F 886-2-82455282 F URL Commands of the Network Camera Capture Update Snapshot of Jpeg ImageRestore Factory Default Settings Query Status of the Digital InputRestart System URL System Resource URLGeneral Format of Command URL System Configuration URLSecurity Configuration URL Network Configuration URLWlan Ssid Ddns & UPnP Configuration URL Mail&FTP Configuration URL Audio/Video Configuration URL Camera Control URL Normal imageImage Quality Configuration URL Application Configuration URLSeconds delay to capture post-event Pan Pan/Tilt DataTilt 886-2-82455282 886-2-82455532 Technical Specifications SystemTechnology License Notice MPEG-4 Visual TechnologyElectromagnetic Compatibility EMC Liability
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