Vivotek PT3127, PT3117 manual Appendix, Troubleshooting

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Appendix

A. Troubleshooting

Status LED

After powering up, the Network Camera performs a self-diagnostic to detect any hardware defects. The following table lists the LED patterns in general. In case of any fatal error, the LED will blink in a pattern other than those below.

Condition	LED color

During self-diagnostic after power on	Blink in interchanged green and red

Ethernet signal is lost	Red LED is blinking till Ethernet is detected

Before network is setup	Steady green till IP address is confirmed

After network is setup	Blink green every second

Any hardware failure	Other patterns

Reset and Restore

Restoring the factory defaults

will erase any previous settings. Reset or restore the system after power on.

At the left side of the camera there is a button hidden in the pinhole as shown in the picture. It is used to reset the system or restore the factory default settings. Sometimes resetting the system sets the system back to normal state. If the system problems remain after reset, restore the factory settings and install again.

RESET: Poke the wrench to click on the button.

RESTORE: 1. Poke the wrench to press on the button continuously.

2.Wait for self-diagnostic to run twice.

3.Withdraw the wrench as soon as the second self-diagnostic starts.

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Contents Page Technical@vivotek.com Before You Use This Product Table of Contents FTP 886-2-82455282 F Package Contents To install in Ethernet Hardware InstallationTo install in wireless LAN Software Installation 886-2-82455282 F 886-2-82455282 F 886-2-82455282 F Initial Access to the Network Camera Check Network SettingsAdd Password to Prevent Unauthorized Access Authentication How to UseInstalling Plug-in Main Screen with Camera View Primary User’s CapabilitiesConfiguration Camera viewZoom Pan Pan/tilt control buttonsClient Settings Url http//Network Camera/protocol.html Administrator’s Capabilities Fine-tuning for Best PerformanceFor Best Real-time Video Images Somewhere Between Real-time and Clear Images Only Quality Images Will DoViewing Double size image Opening Accounts for New Users Protect Network Camera by passwordsMore flexible options for viewers Demo on Multiple Sites Mid-Scale ServiceProduct Demo for e-Business Large-Scale Service Building a Multimedia Web Attraction Site886-2-82455282 F 886-2-82455282 F 886-2-82455282 F Building a Security Application Send Snapshots When Motion is Detected 886-2-82455282 F Software Revision Upgrade Definitions in Configuration System Parameters User Group Administration General Network SettingsStreaming Wlan Configuration886-2-82455282 F Tkip AES Mail & FTPFTP Ddns and UPnP Settings Audio/Video Codec Parameters Audio ParametersVideo Parameters 886-2-82455282 F Camera Control Area Camera ControlPreset Function Area Motion Detection Application Setup Weekly ScheduleEvent Operation Sequential Operation Remote Controller Factory Default Viewing System LogViewing System Parameters Appendix TroubleshootingFrequently Asked Questions 886-2-82455282 F 886-2-82455282 F Query Status of the Digital Input URL Commands of the Network CameraCapture Update Snapshot of Jpeg Image Restore Factory Default SettingsRestart System System Resource URL URLSystem Configuration URL General Format of Command URLNetwork Configuration URL Security Configuration URLWlan Ssid Ddns & UPnP Configuration URL Mail&FTP Configuration URL Audio/Video Configuration URL Normal image Camera Control URLApplication Configuration URL Image Quality Configuration URLSeconds delay to capture post-event Pan/Tilt Data PanTilt 886-2-82455282 886-2-82455532 System Technical SpecificationsMPEG-4 Visual Technology Technology License NoticeLiability Electromagnetic Compatibility EMC