JVC GZ-MG335, GZ-MG365 Customer Support Information, Telephone/fax support, Paid voice support

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Customer Support Information

Contact us for Information on the Provided Software

Use of this software is authorized according to the terms of the software license.

JVC

When contacting the nearest JVC offi ce or agency in your country (refer to the JVC Worldwide Service Network at http://www.jvc-victor.co.jp/english/worldmap/index-e.html) about this software, please have the following information ready.

• Product Name

• PC

• Model

Manufacturer

• Problem

Model (Desktop/Laptop)

• Error Message

CPU

 

OS

 

Memory (MB)

 

Available Hard Disk Space (GB)

Please note that it may take some time to respond to your questions, depending on their subject matter.

JVC cannot answer questions regarding basic operation of your PC, or questions regarding specifi cations or performance of the OS, other applications or drivers.

CyberLink

Telephone/fax support

Location

Language

Office hours

Phone #

Fax #

(Mon. to Fri.)

 

 

 

 

 

 

 

 

 

 

English / German /

9:00 am to

 

 

Germany

French / Spanish /

+49-700-462-92375

+49-241-70525-25

5:00 pm

 

Italian / Dutch

 

 

 

 

 

 

 

 

 

 

 

Taiwan

Mandarin

9:00 am to

+886-2-8667-1298

+886-2-8667-1300

6:00 pm

ext. 333

 

 

 

 

 

 

 

 

Japan

Japanese

10:00 am to

+81-3-3516-9555

–

5:00 pm

 

 

 

 

Paid voice support

Location

Language

Lines are open

URL

(Mon. to Fri.)

 

 

 

 

 

 

 

U.S.A.

English

1:00 pm to

http://www.cyberlink.com/english/cs/

10:00 pm CST

support/new_site/voice_support.jsp

 

 

Support web/e-mail

Language

URL/e-mail address

 

 

English

http://www.cyberlink.com/english/cs/support/new_site/support_index.html

 

 

German / French /

goCyberlink@aixtema.de

Spanish / Italian

 

 

 

Japanese

http://jp.cyberlink.com/support/

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Contents For Future Reference Model No Serial NoPara futuras consultas Número de modelo Número de serieSelect recording REC mode Select playback Play modeEasy Start Guide Preparation Video recordingSelect L Camera turns on automaticallyTo stop playback Safety Precautions For USA-California OnlyImportant Safety Instructions TrademarksSelecting an item from the menu list on the menu screen Using on-screen buttons e.g. during playback  pgRead This First Make a backup of important recorded data Contents Accessories How to Use the Everio DockLCD monitor can rotate Power-linked operationIndex Remote Control CameraDuring Still Image Recording Only Wind Cut Indicator * Event IndicatorIndications on LCD Monitor During Still Image Playback Switching indication modes on LCD monitorDuring Video Playback Date/Time Setting Necessary Settings before UseCharging the Battery Pack Other Settings Checking the Remaining Battery PowerPreparing the Remote Control Attaching the Shoulder StrapPress the START/STOP button to start recording Recording FilesVideo Recording Slide the mode switch to select # still image mode Still Image RecordingPress and hold the Snapshot button halfway Press the Snapshot button fully to take the photo/pictureSelect the desired file Playing Back FilesVideo/Still Image Playback Turn on the camera and the TV Set the TV to its Video mode Watching Images on TV169 TV To display the camera’s on-screen display onManaging Files Deleting/Protecting FilesTo release protection of all files , select Cancel ALL Select YESTo quit the screen Select Quit To release protection Using a DVD Burner to Copy Files from the Camera Copying FilesFile Backup on a Windows PC System RequirementsSoftware Installation Click Easy InstallationPowerProducer 3 NE Load the provided CD-ROM into the PCConnecting the Camera to the PC Software installation startsSelect the desired language and click OK Click Yes Click FinishFailing to do so may cause damage to the camera and PC File Backup on the PCFile Backup from a Specified Media Preparation For further details on the use of folders, see File Backup on the PC without Using SoftwareClick Everiohdd or Everio SD Click PowerProducer User’s Guide or Readme PowerDirector 5 NE ExpressOther Windows PC Operations Getting More Use of the SoftwareExtensions Folder Structure and Extensions= number File Backup on a Macintosh Connecting the Camera to the MacintoshYou can back up camera fi les onto your computer HardwareFile Backup on the Macintosh USB cable.  pgCustomer Support Information Telephone/fax supportPaid voice support Support web/e-mailFollowing phenomena are not malfunctions TroubleshootingTo reset the camera Cleaning To clean the exteriorTo clean the LCD monitor To clean the lensBattery indicator Indication Meaning/ActionSpecifications AC AdapterRequired charging/recording time approx Approximate recording time minutes for videoApproximate number of storable images for still image LCD Monitor Battery PacksRecording Medium Main Unit Terms Memo Términos Victor Company of Japan, Limited
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