Remote control issue
The remote control does not work.
Make sure that the batteries are correctly in place
Check if the batteries are flat.
Check for power failure.
Make sure that the power cord is connected.
Check for any special lighting or neon signs switched on in the vicinity.
Source device issue
A beeping sound is heard when my PC is booting.If a beeping sound is heard when your PC is booting, have your PC serviced.
Other issue
The product smells like plastic. | The plastic smell is normal and disappears over time. |
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The product appears tilted. | Remove and then attach the stand again to the product. |
Audio or video cuts out intermittently.
Check the cable connection and connect it again if required.
Using a very hard or thick cable may corrupt audio and video files.
Make sure cables are flexible enough to ensure durability. When mounting the product onto a wall, it is recommended to use
Small particles are found on the edges of the product. The particles are part of the product design. The product is not defective.
The PIP menu is not available. | The menu is enabled or disabled depending on the Source mode. |
When I try to change the PC resolution, a message The defined resolution is not supported. appears.
The message The defined resolution is not supported. appears if the input source resolution exceeds the maximum resolution of the display.
To resolve the issue, change the PC resolution to a resolution supported on the display.
