Chapter 16
Appendix
Responsibility for the Pay Service (Cost to Customers)
――When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician in the following cases.
Not a product defect
Cleaning of the product, Adjustment, Explanation,
•• If a service technician gives instructions on how to use product or simply adjusts options without disassembling product.
If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.)
If a product is reinstalled or devices are connected additionally after installing the purchased product for the first time.
If a product is reinstalled to move to a different spot or to move to a different house.
If customer requests instructions on how to use because of another company's product.
If customer requests instructions on how to use the network or another company's programme. If customer requests software installation and setup for the product.
If a service technician removes/cleans dusts or foreign materials inside of the product.
If customer requests an installation additionally after purchasing a product through home- shopping or online.
A Product damage caused by customer's fault
Product damage caused by customer's mishandling or wrong repair If a product damage is caused by;
•• External impact or drop.
•• Use of supplies or separatly sold product unspecified by Samsung.
•• Repair from a person besides an engineer of outsourcing service company or partner of Samsung Electronics Co., Ltd.
•• Remodeling or repairing the product by customer.
•• Using it with incorrect voltage or
•• Not following the "cautions" in User Manual.
Others
•• If product fails by natural disaster. (lightning, fire, earthquake, flood damage, etc)
•• If consumable components are all used up.
(Battery, Toner, Fluorescent lights, Head, Vibrator, Lamp, Filter, Ribbon, etc.)
――If customer requests a service in case the product has no defect, service fee may be charged. So please read User Manual first.
