26 en Troubleshooting | IP Camera 200 Series |
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5Troubleshooting
5.1Resolving problems
The following table is intended to help identify the causes of malfunctions and correct them when possible.
Malfunction | Possible causes | Solution |
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No image | Faulty cable connections. | Check all cables, plugs, |
transmission to |
| contacts and |
remote location. |
| connections. |
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No connection | The unit's configuration. | Check all configuration |
established, no |
| parameters. |
image transmission. |
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Faulty installation. | Check all cables, plugs, | |
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| contacts and |
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| connections. |
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5.2Customer service
If a fault cannot be resolved, please contact your supplier or system integrator, or contact Bosch Security Systems Customer Service directly.
The Installer should write down all information regarding the unit so that it can be referenced for warranty or repair. The version numbers of the firmware and other status information can be seen when the unit starts or by opening the Service menu. Note down this information and the information found on the camera label before contacting customer service.
Installation Manual | Bosch Security Systems |