Bosch Appliances NDN-265-PIO Troubleshooting, Resolving problems, Customer service

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26 en Troubleshooting

IP Camera 200 Series

 

 

5Troubleshooting

5.1Resolving problems

The following table is intended to help identify the causes of malfunctions and correct them when possible.

Malfunction

Possible causes

Solution

 

 

 

No image

Faulty cable connections.

Check all cables, plugs,

transmission to

 

contacts and

remote location.

 

connections.

 

 

 

No connection

The unit's configuration.

Check all configuration

established, no

 

parameters.

image transmission.

 

 

Faulty installation.

Check all cables, plugs,

 

 

contacts and

 

 

connections.

 

 

 

5.2Customer service

If a fault cannot be resolved, please contact your supplier or system integrator, or contact Bosch Security Systems Customer Service directly.

The Installer should write down all information regarding the unit so that it can be referenced for warranty or repair. The version numbers of the firmware and other status information can be seen when the unit starts or by opening the Service menu. Note down this information and the information found on the camera label before contacting customer service.

AM18-Q0616 v1 2012.02

Installation Manual

Bosch Security Systems

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Contents IP Camera 200 Series Page Table of Contents Maintenance Technical DataSafety Safety precautionsImportant safety instructions FCC & Ices compliance FCC & Ices InformationDisclaimer UL certificationBosch notices More informationCopyrights Features IntroductionUnpacking CD ROMInstallation DisassemblyMicroSDHC card Network and power connector RJ45 Ethernet PoEPower connection DC power connectionI/O connector Function Wire ColorAudio connectors Audio connectorsMounting Mounting the cameraCamera set-up Camera positioning IP Camera 200 Series Installation en Focal length and focus Resetting the camera Browser connection System requirementsProtected network Password protection in cameraEstablishing the connection Customer service TroubleshootingResolving problems Malfunction Possible causes SolutionTransfer and disposal MaintenanceRepairs Technical Data SpecificationsIP Camera 200 SeriesTechnical Data en Accessories Page Bosch Security Systems