Bosch Appliances NDC-265-P Troubleshooting, LED indicators, Resolving problems, Customer service

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IP Camera 200 Series

Troubleshooting en 101

 

 

8Troubleshooting

8.1LED indicators

The camera has LEDs on the front and the rear panel that show the operating status and can indicate possible malfunctions.

Power LED

Does not light up: Camera is switched off.

Lights red: Startup in progress.

Lights green: Camera is switched on.

Flashes green: Video connection established.

Flashes red: Camera is faulty, for example, following failed firmware upload.

8.2Resolving problems

The following table is intended to help identify the causes of malfunctions and correct them when possible.

Malfunction

Possible causes

Solution

 

 

 

No image

Faulty cable connections.

Check all cables, plugs,

transmission to

 

contacts and

remote location.

 

connections.

 

 

 

No connection

The unit's configuration.

Check all configuration

established, no

 

parameters.

image transmission.

 

 

Faulty installation.

Check all cables, plugs,

 

 

contacts and

 

 

connections.

 

 

 

8.3Customer service

If a fault cannot be resolved, please contact your supplier or system integrator, or contact Bosch Security Systems Customer Service directly.

The Installer should write down all information regarding the unit so that it can be referenced for warranty or repair. The

Bosch Security Systems

Installation and Operation Manual

AR18-10-B012 v1.5 2011.01

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Contents IP Camera 200 Series Page Table of Contents Advanced Mode Basic ModeOperation via the browser Technical Data 105 Troubleshooting 101Maintenance 103 Safety precautions SafetyImportant safety instructions FCC & Ices Information FCC & Ices complianceBosch notices UL certificationDisclaimer More informationCopyrights En Safety IP Camera 200 Series Introduction FeaturesCD ROM UnpackingDisassembly InstallationMicroSDHC card MicroSDHC cardRJ45 Ethernet PoE Network and power connectorDC power connection Power connectionFunction Pin Socket I/O connectorAudio connectors Audio connectorsMounting the camera MountingCamera positioning Camera set-upIP Camera 200 Series Installation en Focal length and focus Closing the unit Resetting the cameraEn Installation IP Camera 200 Series Establishing the connection Browser connectionSystem requirements Protected network Password protection in cameraLivepage Connection establishedEn Browser connection IP Camera 200 Series Saving changes Basic ModeBasic Mode menu tree Password Device AccessPassword Camera nameDevice date, time and zone Confirm passwordDate/Time Network Click Set and RebootIP address Subnet maskAudio EncoderRecording System OverviewEn Basic Mode IP Camera 200 Series Advanced Mode menu tree Advanced ModeIdentification GeneralCamera ID Camera namePassword Date format Date/TimeDevice date / Device time Device time zoneTime server IP address Display StampingTime server type Camera name stampingAlarm message Alarm mode stampingTime stamping Display millisecondsAppearance Web InterfaceWebsite language Company logoLivepage Functions Logging Camera Picture SettingsDefault AR18-10-B012 v1.5 Profile name Profile ConfigurationTarget bit rate Maximum bit rateExpert Settings Video resolution4CIF/D1 720pDefault Encoder Streams Audio Camera LED Installer MenuMirror image Flip imageRecording Device manager Storage ManagementRecording media ISCSI MediaActivating and Configuring Storage Media Deactivating Storage Media Formatting Storage MediaRecording Profiles Stream profile settingsRecording includes Standard recordingAlarm recording Retention Time Holidays Recording SchedulerWeekdays Profile names Recording StatusActivate recording Recording statusAlarm Connections AlarmVideo transmission Select 10 in the Number of destination IP address list boxStream Remote portSSL encryption DecoderAuto-connect AudioVideo Content Analyses VCA Aggregation time s VCA configuration- ProfilesSensitivity Analysis typeMotion detector Debounce time 1 s Minimum object sizeSelecting the area Tamper detectionGlobal change slider Trigger delay sGlobal change Scene too brightReference check Scene too darkScene too noisy Appearing edges Deleting Holidays VCA configuration ScheduledIP Camera 200 Series Advanced Mode en Delay s VCA configuration Event triggeredTrigger Trigger activeAudio alarm Audio AlarmSignal Ranges NameAlarm E-Mail Test e-mail Destination addressSender name Relay Alarm inputInterfaces Trigger relay Relay followsRelay name Automatic IP assignment Network AccessDetails Video transmission DNS server addressHttp browser port Https browser portEnable DynDNS Interface mode ETHRCP+ port Telnet supportUser name Host nameForce registration now StatusAdvanced AuthenticationSnmp host address / 2. Snmp host address Snmp trapsRtsp port MulticastUPnP TCP metadata inputMulticast Address EnablePort StreamingFTP Posting Firmware ServiceMaintenance SSL certificate ConfigurationSystem Overview Maintenance logProcessor load Operation via the browserLivepage Image selection System Log / Event Log Digital I/ORecording video sequences Saving snapshotsRunning recording program Audio communicationIP Camera 200 Series Operation via the browser en Controlling playback RecordingsSelecting Recordings Export to FTPBookmarks Slide controlEn Operation via the browser IP Camera 200 Series LED indicators TroubleshootingResolving problems Customer serviceEn Troubleshooting IP Camera 200 Series Transfer and disposal MaintenanceRepairs En Maintenance IP Camera 200 Series Specifications Technical DataAccessories Page Bosch Security Systems