Axis Communications P5534 user manual Support Overview, System Overview, Logs & Reports

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AXIS P5534 PTZ Dome Network Camera

System Options

Click Restore to reset most settings to the factory default values. The following settings are not affected:

•the boot protocol (DHCP or static)

•the static IP address

•the default router

•the subnet mask

•the system time

•the IEEE 802.1X settings

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to factory default settings, on page 46.

To test the product’s PTZ mechanics, click Test under PTZ Status.

For information about firmware upgrade, see Upgrading the firmware, on page 49.

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting, on page 49.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s Live View that also shows the settings specified under Video Stream>Image>Image Appearance. The server report .zip file should always be included when contacting support.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or when contacting Axis Support.

Connection List - Lists all clients that are currently accessing media streams.

Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.

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Contents Axis P5534 PTZ Dome Network Camera Liability About this documentIntellectual Property Rights Equipment ModificationsAxis P5534 PTZ Dome Network Camera Table of ContentsPerformance considerations Symptoms, possible causes and remedial actionsConnectors Hardware overviewHardware overview LED indicators Midspan LED indicatorsColor Indication Accessing the product Accessing the productAccess from a browser Start a browser Internet Explorer, Firefox, SafariSet the root password Access from the InternetLive View Network TCP/IP AdvancedAxis Media Control viewer toolbar Controls on the Live ViewAMC Audio controls PTZ ControlsAxis P5534 PTZ Dome Network Camera Media streams How to stream H.264Media streams Axis Media Control AMCQuickTimeTM. The following paths can be used Alternative methods of accessing the video streamJava applet supports simplex audio with G.711 encoding Accessing audio streamsSetting up the product Setting up the productBasic Setup Video and Audio Video and AudioVideo Stream Pixel CounterStream Profiles Camera SettingsImage 264Image settings Exposure SettingsImage Appearance White balanceOverlay Audio SettingsPrivacy Mask Overlay imageG711 G726 Audio InputAudio Output Audio ClipsDefault viewer for browsers Live View ConfigLive View Config User Defined Links Viewer SettingsOutput Buttons Browser Viewer DescriptionAxis P5534 PTZ Dome Network Camera PTZ Pan Tilt Zoom Preset PositionsPTZ Pan Tilt Zoom GatekeeperOsdi Zones Guard TourAdvanced LimitsOperator Same as administrator but with lower priority Control QueueControls Detectors Set up motion detectionDetectors Motion DetectionAudio detection Applications ApplicationsEvents EventsConvert Event Types to Action Rules Setting Up an Action RulePTZ Control Go to Events Action Rules and click AddSchedules RecipientsRecipient Use with action Go to Events Recipients and click AddGo to Events Recurrences and click Add RecurrencesRecordings RecordingsRecording List Continuous recordingAxis P5534 PTZ Dome Network Camera System Options System OptionsSecurity UsersDate & Time IeeeAudio Support Network Basic TCP/IP SettingsIPv4 Address Configuration IPv6 Address ConfigurationAdvanced TCP/IP Settings NAT traversal port mapping for IPv4 Link-Local IPv4 AddressSmtp email QoS Quality of ServiceUPnPTM StorageRTP/H.264 BonjourPorts & Devices MaintenanceNetwork Share PortsSupport Overview SupportSystem Overview Logs & ReportsScripting Reset to factory default settingsFile Upload Plain ConfigMulti-Connector Cable sold separately Multi-Connector Cable sold separatelyFunction Pin Specifications Connector DC power input Connection diagramTroubleshooting TroubleshootingEmergency recovery procedure Checking the firmwareSymptoms, possible causes and remedial actions Problems setting the IP addressProduct cannot be accessed from a browser Problems with the H.264 format Product is accessible locally but not externallySetup Video & Audio Camera Settings Video and image problems, generalProblems uploading files No images displayed on webStorage and disk management problems SettingsNo audio Poor audio qualityTechnical Specifications Technical SpecificationsMemory Power Maintenance Installation aidsConnectors Function/group Specifications Network SecurityPerformance considerations Ver M1.12 Axis P5534 PTZ Dome Network Camera
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