Axis Communications P5534 user manual Product is accessible locally but not externally

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AXIS P5534 PTZ Dome Network Camera

Troubleshooting

The product is accessible locally but not externally

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4, on page 41. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings.

Problems with the H.264 format

No H.264 displayed in the client

No multicast H.264 displayed in the client

Multicast H.264 only accessible by local clients

Poor rendering of H.264 images

Color saturation is different in H.264 and Motion JPEG

Lower frame rate than expected

Why do I not get maximum frames per second?

Image degeneration

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC Control Panel (streaming tab). See AXIS Media Control (AMC), on page 12.

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Check with your network administrator that the multicast addresses used by the Axis product are valid for your network.

Check with your network administrator to see if there is a firewall preventing viewing.

Check if your router supports multicasting, or if the router settings between the client and the product need to be configured. The TTL (Time To Live) value may need to be increased.

Color depth set incorrectly on clients. Set to 16–bit or 32–bit color.

If text overlays are blurred, or if there are other rendering problems, you may need to enable Advanced Video Rendering fromv the Video tab in the AMC Control Panel.

Ensure that your graphics card is using the latest driver. The latest drivers can usually be downloaded from the manufacturer’s website.

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more information.

Reduce the number of applications running on the client computer.

Limit the number of simultaneous viewers.

Check with the network administrator that there is enough bandwidth available.

Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only key frames.

Lower the image resolution.

See Performance considerations, on page 56.

The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis product. See Technical Specifications, on page 54.

Decrease the GOV length. Go to Video & Audio > Video Stream and select the H.264 tab to modify the GOV length.

Status indicator LED is flashing red and the product is inaccessible

A firmware upgrade has

See Emergency recovery procedure, on page 49.

been interrupted or the

 

firmware has otherwise been

 

damaged

 

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Contents Axis P5534 PTZ Dome Network Camera Equipment Modifications About this documentLiability Intellectual Property RightsAxis P5534 PTZ Dome Network Camera Table of ContentsPerformance considerations Symptoms, possible causes and remedial actionsConnectors Hardware overviewHardware overview LED indicators Midspan LED indicatorsColor Indication Start a browser Internet Explorer, Firefox, Safari Accessing the productAccessing the product Access from a browserNetwork TCP/IP Advanced Access from the InternetSet the root password Live ViewAxis Media Control viewer toolbar Controls on the Live ViewAMC Audio controls PTZ ControlsAxis P5534 PTZ Dome Network Camera Axis Media Control AMC How to stream H.264Media streams Media streamsQuickTimeTM. The following paths can be used Alternative methods of accessing the video streamJava applet supports simplex audio with G.711 encoding Accessing audio streamsSetting up the product Setting up the productBasic Setup Pixel Counter Video and AudioVideo and Audio Video Stream264 Camera SettingsStream Profiles ImageWhite balance Exposure SettingsImage settings Image AppearanceOverlay image Audio SettingsOverlay Privacy MaskG711 G726 Audio InputAudio Output Audio ClipsDefault viewer for browsers Live View ConfigLive View Config Browser Viewer Description Viewer SettingsUser Defined Links Output ButtonsAxis P5534 PTZ Dome Network Camera Gatekeeper Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomLimits Guard TourOsdi Zones AdvancedOperator Same as administrator but with lower priority Control QueueControls Motion Detection Set up motion detectionDetectors DetectorsAudio detection Applications ApplicationsEvents EventsGo to Events Action Rules and click Add Setting Up an Action RuleConvert Event Types to Action Rules PTZ ControlGo to Events Recipients and click Add RecipientsSchedules Recipient Use with actionGo to Events Recurrences and click Add RecurrencesContinuous recording RecordingsRecordings Recording ListAxis P5534 PTZ Dome Network Camera Users System OptionsSystem Options SecurityDate & Time IeeeAudio Support IPv6 Address Configuration Basic TCP/IP SettingsNetwork IPv4 Address ConfigurationAdvanced TCP/IP Settings NAT traversal port mapping for IPv4 Link-Local IPv4 AddressSmtp email QoS Quality of ServiceBonjour StorageUPnPTM RTP/H.264Ports MaintenancePorts & Devices Network ShareLogs & Reports SupportSupport Overview System OverviewPlain Config Reset to factory default settingsScripting File UploadMulti-Connector Cable sold separately Multi-Connector Cable sold separatelyFunction Pin Specifications Connector DC power input Connection diagramChecking the firmware TroubleshootingTroubleshooting Emergency recovery procedureSymptoms, possible causes and remedial actions Problems setting the IP addressProduct cannot be accessed from a browser Problems with the H.264 format Product is accessible locally but not externallyNo images displayed on web Video and image problems, generalSetup Video & Audio Camera Settings Problems uploading filesPoor audio quality SettingsStorage and disk management problems No audioTechnical Specifications Technical SpecificationsFunction/group Specifications Network Security Maintenance Installation aidsMemory Power ConnectorsPerformance considerations Ver M1.12 Axis P5534 PTZ Dome Network Camera
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