Axis Communications P5534 user manual Symptoms, possible causes and remedial actions

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AXIS P5534 PTZ Dome Network Camera

Troubleshooting

arp -s <IP address> <serial number> temp ping -s 408 <IP address>

In Windows, type the following from a command/DOS prompt:

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that appears, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, possible causes and remedial actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. See the Installation Guide for

 

detailed instructions.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product:

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

The IP address has been

If the product and the client are on the same network, run AXIS IP Utility to locate the product.

changed by DHCP

Identify the product using its model or serial number.

 

Move the Axis product to an isolated network, or to one with no DHCP or BOOTP server. Set the IP

 

address again, using AXIS IP Utility or ARP/Ping (see the Installation Guide). Open the Setup pages

 

and disabled DHCP in the TCP/IP settings. Return the product to the main network. The product

 

now has a fixed IP address that will not change.

Certificate error when using

For authentication to work properly, the date and time settings in the Axis product should be

IEEE 802.1X

synchronized with an NTP server. See Date & Time, on page 38.

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Contents Axis P5534 PTZ Dome Network Camera Intellectual Property Rights About this documentLiability Equipment ModificationsTable of Contents Axis P5534 PTZ Dome Network CameraSymptoms, possible causes and remedial actions Performance considerationsHardware overview ConnectorsHardware overview Color Indication LED indicatorsMidspan LED indicators Access from a browser Accessing the productAccessing the product Start a browser Internet Explorer, Firefox, SafariLive View Access from the InternetSet the root password Network TCP/IP AdvancedControls on the Live View Axis Media Control viewer toolbarPTZ Controls AMC Audio controlsAxis P5534 PTZ Dome Network Camera Media streams How to stream H.264Media streams Axis Media Control AMCAlternative methods of accessing the video stream QuickTimeTM. The following paths can be usedAccessing audio streams Java applet supports simplex audio with G.711 encodingBasic Setup Setting up the productSetting up the product Video Stream Video and AudioVideo and Audio Pixel CounterImage Camera SettingsStream Profiles 264Image Appearance Exposure SettingsImage settings White balancePrivacy Mask Audio SettingsOverlay Overlay imageAudio Input G711 G726Audio Clips Audio OutputLive View Config Default viewer for browsersLive View Config Output Buttons Viewer SettingsUser Defined Links Browser Viewer DescriptionAxis P5534 PTZ Dome Network Camera PTZ Pan Tilt Zoom Preset PositionsPTZ Pan Tilt Zoom GatekeeperAdvanced Guard TourOsdi Zones LimitsControls Operator Same as administrator but with lower priorityControl Queue Detectors Set up motion detectionDetectors Motion DetectionAudio detection Applications ApplicationsEvents EventsPTZ Control Setting Up an Action RuleConvert Event Types to Action Rules Go to Events Action Rules and click AddRecipient Use with action RecipientsSchedules Go to Events Recipients and click AddRecurrences Go to Events Recurrences and click AddRecording List RecordingsRecordings Continuous recordingAxis P5534 PTZ Dome Network Camera Security System OptionsSystem Options UsersAudio Support Date & TimeIeee IPv4 Address Configuration Basic TCP/IP SettingsNetwork IPv6 Address ConfigurationAdvanced TCP/IP Settings Link-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailRTP/H.264 StorageUPnPTM BonjourNetwork Share MaintenancePorts & Devices PortsSystem Overview SupportSupport Overview Logs & ReportsFile Upload Reset to factory default settingsScripting Plain ConfigFunction Pin Specifications Multi-Connector Cable sold separatelyMulti-Connector Cable sold separately Connection diagram Connector DC power inputEmergency recovery procedure TroubleshootingTroubleshooting Checking the firmwareProduct cannot be accessed from a browser Symptoms, possible causes and remedial actionsProblems setting the IP address Product is accessible locally but not externally Problems with the H.264 formatProblems uploading files Video and image problems, generalSetup Video & Audio Camera Settings No images displayed on webNo audio SettingsStorage and disk management problems Poor audio qualityTechnical Specifications Technical SpecificationsConnectors Maintenance Installation aidsMemory Power Function/group Specifications Network SecurityPerformance considerations Ver M1.12 Axis P5534 PTZ Dome Network Camera
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