Axis Communications P5534 No images displayed on web, Video and image problems, general

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AXIS P5534 PTZ Dome Network Camera

Troubleshooting

No images displayed on web page

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

Installation of additional	Conﬁgure the Axis product to use a Java applet for updating video images in Internet Explorer. Go
ActiveX component	to Setup > Live View Conﬁg and select Java applet under Default viewer.
restricted or prohibited
Video and image problems, general

Image too dark or too light	Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
	Setup > Video & Audio > Camera Settings.
Missing images in uploads	This can occur when trying to use a larger image buffer than is actually available. Try lowering
	the frame rate or the upload period.
Slow image update	Conﬁguring pre-buffers, motion detection, high-resolution images or high frame rates will affect
	the performance of the Axis product.
Poor performance	Poor performance may be caused by heavy network trafﬁc, multiple users accessing the product,
	low performance clients, use of features such as motion detection, event handling or uploaded
	applications.
Poor quality snapshot images

Screen incorrectly	Conﬁgure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256
conﬁgured on your computer	colors will produce dithering artifacts in the image.

Overlay image is not displayed

Incorrect size or location of overlay image

The overlay image may have been positioned incorrectly or may be too large. See Overlay Image Settings in the online help for more information.

Privacy mask is not displayed

Incorrect size or location of	The privacy mask may have been positioned incorrectly or may be too large.
privacy mask
Browser freezes

Firefox can sometimes	Lower the image resolution
freeze on a slow computer
Problems uploading ﬁles

Limited space	There is only limited space available for the upload of your own ﬁles. Delete existing ﬁles to free
	up space.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.

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Contents Axis P5534 PTZ Dome Network Camera About this document LiabilityIntellectual Property Rights Equipment ModiﬁcationsTable of Contents Axis P5534 PTZ Dome Network CameraSymptoms, possible causes and remedial actions Performance considerationsHardware overview ConnectorsHardware overview Midspan LED indicators LED indicatorsColor Indication Accessing the product Accessing the productAccess from a browser Start a browser Internet Explorer, Firefox, SafariAccess from the Internet Set the root passwordLive View Network TCP/IP AdvancedControls on the Live View Axis Media Control viewer toolbarPTZ Controls AMC Audio controlsAxis P5534 PTZ Dome Network Camera How to stream H.264 Media streamsMedia streams Axis Media Control AMCAlternative methods of accessing the video stream QuickTimeTM. The following paths can be usedAccessing audio streams Java applet supports simplex audio with G.711 encodingSetting up the product Setting up the productBasic Setup Video and Audio Video and AudioVideo Stream Pixel CounterCamera Settings Stream ProﬁlesImage 264Exposure Settings Image settingsImage Appearance White balanceAudio Settings OverlayPrivacy Mask Overlay imageAudio Input G711 G726Audio Clips Audio OutputLive View Conﬁg Default viewer for browsersLive View Conﬁg Viewer Settings User Deﬁned LinksOutput Buttons Browser Viewer DescriptionAxis P5534 PTZ Dome Network Camera Preset Positions PTZ Pan Tilt ZoomPTZ Pan Tilt Zoom GatekeeperGuard Tour Osdi ZonesAdvanced LimitsControl Queue Operator Same as administrator but with lower priorityControls Set up motion detection DetectorsDetectors Motion DetectionAudio detection Applications ApplicationsEvents EventsSetting Up an Action Rule Convert Event Types to Action RulesPTZ Control Go to Events Action Rules and click AddRecipients SchedulesRecipient Use with action Go to Events Recipients and click AddRecurrences Go to Events Recurrences and click AddRecordings RecordingsRecording List Continuous recordingAxis P5534 PTZ Dome Network Camera System Options System OptionsSecurity UsersIeee Date & TimeAudio Support Basic TCP/IP Settings NetworkIPv4 Address Conﬁguration IPv6 Address ConﬁgurationAdvanced TCP/IP Settings Link-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailStorage UPnPTMRTP/H.264 BonjourMaintenance Ports & DevicesNetwork Share PortsSupport Support OverviewSystem Overview Logs & ReportsReset to factory default settings ScriptingFile Upload Plain ConﬁgMulti-Connector Cable sold separately Multi-Connector Cable sold separatelyFunction Pin Speciﬁcations Connection diagram Connector DC power inputTroubleshooting TroubleshootingEmergency recovery procedure Checking the ﬁrmwareProblems setting the IP address Symptoms, possible causes and remedial actionsProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with the H.264 formatVideo and image problems, general Setup Video & Audio Camera SettingsProblems uploading ﬁles No images displayed on webSettings Storage and disk management problemsNo audio Poor audio qualityTechnical Speciﬁcations Technical SpeciﬁcationsMaintenance Installation aids Memory PowerConnectors Function/group Speciﬁcations Network SecurityPerformance considerations Ver M1.12 Axis P5534 PTZ Dome Network Camera