Axis Communications P5534 user manual No audio, Poor audio quality, Options Date & Time, Settings

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AXIS P5534 PTZ Dome Network Camera

Troubleshooting

No audio

Incorrect setup	Check the sound card in the computer. Ensure that mute is not selected and that the volume
	settings are correct.

No audio or very poor audio quality

Check that Enable audio support is selected under Setup > System Options > Security > Audio Support.

Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio Settings.

Poor audio quality

CPU overloaded	Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and	Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
video	Options > Date & Time.
Distorted audio	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Feedback loops	Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
	use half-duplex mode instead.
Storage and disk management problems

Video cannot be recorded	Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted	Reformat the SD card and then click Mount.

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Contents Axis P5534 PTZ Dome Network Camera Liability About this documentIntellectual Property Rights Equipment ModiﬁcationsAxis P5534 PTZ Dome Network Camera Table of ContentsPerformance considerations Symptoms, possible causes and remedial actionsHardware overview ConnectorsHardware overview Color Indication LED indicatorsMidspan LED indicators Accessing the product Accessing the productAccess from a browser Start a browser Internet Explorer, Firefox, SafariSet the root password Access from the InternetLive View Network TCP/IP AdvancedAxis Media Control viewer toolbar Controls on the Live ViewAMC Audio controls PTZ ControlsAxis P5534 PTZ Dome Network Camera Media streams How to stream H.264Media streams Axis Media Control AMCQuickTimeTM. The following paths can be used Alternative methods of accessing the video streamJava applet supports simplex audio with G.711 encoding Accessing audio streamsBasic Setup Setting up the productSetting up the product Video and Audio Video and AudioVideo Stream Pixel CounterStream Proﬁles Camera SettingsImage 264Image settings Exposure SettingsImage Appearance White balanceOverlay Audio SettingsPrivacy Mask Overlay imageG711 G726 Audio InputAudio Output Audio ClipsLive View Conﬁg Default viewer for browsersLive View Conﬁg User Deﬁned Links Viewer SettingsOutput Buttons Browser Viewer DescriptionAxis P5534 PTZ Dome Network Camera PTZ Pan Tilt Zoom Preset PositionsPTZ Pan Tilt Zoom GatekeeperOsdi Zones Guard TourAdvanced LimitsControls Operator Same as administrator but with lower priorityControl Queue Detectors Set up motion detectionDetectors Motion DetectionAudio detection Applications ApplicationsEvents EventsConvert Event Types to Action Rules Setting Up an Action RulePTZ Control Go to Events Action Rules and click AddSchedules RecipientsRecipient Use with action Go to Events Recipients and click AddGo to Events Recurrences and click Add RecurrencesRecordings RecordingsRecording List Continuous recordingAxis P5534 PTZ Dome Network Camera System Options System OptionsSecurity UsersAudio Support Date & TimeIeee Network Basic TCP/IP SettingsIPv4 Address Conﬁguration IPv6 Address ConﬁgurationAdvanced TCP/IP Settings NAT traversal port mapping for IPv4 Link-Local IPv4 AddressSmtp email QoS Quality of ServiceUPnPTM StorageRTP/H.264 BonjourPorts & Devices MaintenanceNetwork Share PortsSupport Overview SupportSystem Overview Logs & ReportsScripting Reset to factory default settingsFile Upload Plain ConﬁgFunction Pin Speciﬁcations Multi-Connector Cable sold separatelyMulti-Connector Cable sold separately Connector DC power input Connection diagramTroubleshooting TroubleshootingEmergency recovery procedure Checking the ﬁrmwareProduct cannot be accessed from a browser Symptoms, possible causes and remedial actionsProblems setting the IP address Problems with the H.264 format Product is accessible locally but not externallySetup Video & Audio Camera Settings Video and image problems, generalProblems uploading ﬁles No images displayed on webStorage and disk management problems SettingsNo audio Poor audio qualityTechnical Speciﬁcations Technical SpeciﬁcationsMemory Power Maintenance Installation aidsConnectors Function/group Speciﬁcations Network SecurityPerformance considerations Ver M1.12 Axis P5534 PTZ Dome Network Camera