Axis Communications ptz dome network camera user manual Troubleshooting, Checking the ﬁrmware

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AXIS P5532 PTZ Dome Network Camera

Troubleshooting

Troubleshooting

Checking the ﬁrmware

Firmware is software that determines the functionality of network devices. One of your ﬁrst actions when troubleshooting a problem should be to check the current ﬁrmware version. The latest version may contain a correction that ﬁxes your particular problem. The current ﬁrmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the ﬁrmware

When you upgrade the product with the latest ﬁrmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the ﬁrmware.

To upgrade, follow these instructions:

1.Save the ﬁrmware ﬁle to your computer. The latest version of the ﬁrmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the products web pages.

3.Under Upgrade Server, click Browse and locate the ﬁle on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconﬁgured and customized settings are saved when the ﬁrmware is upgraded (providing the features are available in the new ﬁrmware) although this is not guaranteed by Axis Communications AB.

Emergency recovery procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1. In UNIX/Linux, type the following from the command line:

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Contents Axis P5532 PTZ Dome Network Camera Liability About this documentIntellectual Property Rights Equipment ModiﬁcationsAxis P5532 PTZ Dome Network Camera Table of ContentsPerformance considerations Symptoms, possible causes and remedial actionsHardware overview ConnectorsHardware overview Midspan LED indicators LED indicatorsColor Indication Accessing the product Accessing the productAccess from a browser Start a browser Internet Explorer, Firefox, SafariSet the root password Access from the InternetNetwork TCP/IP Advanced Click Create self-signed certiﬁcateControls on the Live View Live ViewPTZ Controls Axis Media Control viewer toolbarAMC Audio controls Axis P5532 PTZ Dome Network Camera Media streams How to stream H.264Media streams Axis Media Control AMCQuickTimeTM. The following paths can be used Alternative methods of accessing the video streamJava applet supports simplex audio with G.711 encoding Accessing audio streamsSetting up the product Setting up the productBasic Setup Video and Audio Video and AudioVideo Stream Pixel CounterStream Proﬁles Camera SettingsImage 264Image settings Exposure SettingsImage Appearance White balanceOverlay Audio SettingsPrivacy Mask Overlay imageG711 G726 Audio InputAudio Output Audio ClipsLive View Conﬁg Default viewer for browsersLive View Conﬁg User Deﬁned Links Viewer SettingsOutput Buttons Browser Viewer DescriptionAxis P5532 PTZ Dome Network Camera PTZ Pan Tilt Zoom Preset PositionsPTZ Pan Tilt Zoom GatekeeperOsdi Zones Guard TourAdvanced LimitsControl Queue Operator Same as administrator but with lower priorityControls Detectors Set up motion detectionDetectors Motion DetectionAudio detection Applications ApplicationsEvents EventsConvert Event Types to Action Rules Setting Up an Action RulePTZ Control Go to Events Action Rules and click AddSchedules RecipientsRecipient Use with action Go to Events Recipients and click AddGo to Events Recurrences and click Add RecurrencesRecordings RecordingsRecording List Continuous recordingAxis P5532 PTZ Dome Network Camera System Options System OptionsSecurity UsersIeee Date & TimeAudio Support Network Basic TCP/IP SettingsIPv4 Address Conﬁguration IPv6 Address ConﬁgurationAdvanced TCP/IP Settings NAT traversal port mapping for IPv4 Link-Local IPv4 AddressSmtp email QoS Quality of ServiceUPnPTM StorageRTP/H.264 BonjourPorts & Devices MaintenanceNetwork Share PortsSupport Overview SupportSystem Overview Logs & ReportsScripting Reset to factory default settingsFile Upload Plain ConﬁgMulti-Connector Cable sold separately Multi-Connector Cable sold separatelyFunction Pin Speciﬁcations Connector DC power input Connection diagramTroubleshooting TroubleshootingEmergency recovery procedure Checking the ﬁrmwareProblems setting the IP address Symptoms, possible causes and remedial actionsProduct cannot be accessed from a browser Problems with the H.264 format Product is accessible locally but not externallySetup Video & Audio Camera Settings Video and image problems, generalProblems uploading ﬁles No images displayed on webStorage and disk management problems SettingsNo audio Poor audio qualityTechnical Speciﬁcations Technical SpeciﬁcationsMemory Power Maintenance Installation aidsConnectors Function/group Speciﬁcations Network SecurityPerformance considerations Ver M1.10 Axis P5532 PTZ Dome Network Camera