Axis Communications P5534E user manual Support Overview, System Overview, Logs & Reports

Page 45

AXIS P5534–E PTZ Dome Network Camera

System Options

Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

Note

A restart clears all entries in the Server Report.

Click Restore to reset most settings to the factory default values. The following settings are not affected:

•the boot protocol (DHCP or static)

•the static IP address

•the default router

•the subnet mask

•the system time

•the IEEE 802.1X settings

•uploaded applications are kept but must be restarted

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings on page 46.

To test the product’s PTZ mechanics, click Test under PTZ Status.

For information about firmware upgrade, see Upgrade the Firmware on page 48.

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting on page 48.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s Live View. The server report .zip file should always be included when contacting support.

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Contents Axis P5534-E PTZ Dome Network Camera Legal Considerations About this documentLiability Intellectual Property RightsLearn More SupportAxis P5534-E PTZ Dome Network Camera Table of ContentsNetwork Connector Connectors and ButtonsFor technical specifications, see Hardware OverviewMidspan LED Indicators LED IndicatorsSD Card Slot Control ButtonAccess the Product Access from a BrowserAccess from the Internet Set the Root Password Live ViewClick Create self-signed certificate Controls on the Live View Go to Setup EventsAxis Media Control viewer toolbar Manual TriggerPTZ Controls Axis P5534-E PTZ Dome Network Camera How to Stream H.264 Media StreamsAxis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamAxis P5534-E PTZ Dome Network Camera Basic Setup Set Up the ProductClick Save to apply the new settings Set Up Video StreamsVideo Pixel Counter264 Stream ProfilesExposure Settings Camera SettingsImage Appearance White BalanceDate/Time Formats in the online help To enable overlays Image SettingsOverlay Overlay ImagePrivacy Mask To upload an overlay imageGo to Video Overlay Image Default Viewer for Browsers Configure the Live ViewViewer Settings Browser Viewer DescriptionGo to Setup Live View Config User Defined LinksOutput Buttons Preset Positions PTZ Pan Tilt ZoomGatekeeper Osdi Zones Guard TourAdvanced LimitsControls Control Queue Operator Same as administrator but with lower priorityDetectors Set Up Motion Detection WindowsMotion Detection Motion Detection ParametersHigh level 100% Default valuesMedium level 50% Low level 0%Go to Setup Applications Install ApplicationApplications Application LicensesAxis P5534-E PTZ Dome Network Camera Events Set Up Action RulesConvert Event Types to Action Rules Go to Events Action Rules and click AddActions TriggersAdd Recipients Create SchedulesRecipient Types Go to Events Recurrences and click Add Set Up RecurrencesRecording List RecordingsContinuous Recording Go to Recordings ListSystem Options To log in again and be configured to use this functionalitySecurity UsersIeee Date & TimeCertificates CA CertificateNetwork Basic TCP/IP SettingsAxis Internet Dynamic DNS Service requires IPv4 Axis Internet Dynamic DNS ServiceLinux/Unix syntax Linux/Unix exampleDNS Configuration Advanced TCP/IP SettingsNTP Configuration Host Name ConfigurationFTP NAT traversal port mapping for IPv4UPnPTM can be disabled under System Options Network UPnPTM QoS Quality of ServiceSmtp email UPnPTMRTP/H.264 StorageBonjour SD CardNetwork Share MaintenanceFormat SD Card Go to System Options Storage Click Network ShareSupport Overview SupportSystem Overview Logs & ReportsPlain Config Reset to Factory Default SettingsScripting File UploadAxis P5534-E PTZ Dome Network Camera Upgrade the Firmware TroubleshootingEmergency Recovery Procedure Check the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Product is accessible locally but not externallyVideo and image problems, general Problems with streaming H.264Video Camera Settings Key framesCondensation in dome Storage and disk management problemsTechnical Specifications Maintenance Installation aids Function/group Specifications System ApplicationMemory Power ConnectorsPerformance Considerations Function/group Specifications VideoM2.4
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