Axis Communications P5534E user manual Troubleshooting, Check the Firmware, Upgrade the Firmware

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AXIS P5534–E PTZ Dome Network Camera

Troubleshooting

Troubleshooting

Check the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrade the Firmware

Important

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

•After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

•When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s webpages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

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Contents Axis P5534-E PTZ Dome Network Camera About this document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis P5534-E PTZ Dome Network CameraConnectors and Buttons Network ConnectorFor technical specifications, see Hardware OverviewLED Indicators Midspan LED IndicatorsSD Card Slot Control ButtonAccess the Product Access from a BrowserAccess from the Internet Set the Root Password Live ViewClick Create self-signed certificate Go to Setup Events Controls on the Live ViewAxis Media Control viewer toolbar Manual TriggerPTZ Controls Axis P5534-E PTZ Dome Network Camera How to Stream H.264 Media StreamsAxis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAxis P5534-E PTZ Dome Network Camera Set Up the Product Basic SetupSet Up Video Streams Click Save to apply the new settingsVideo Pixel CounterStream Profiles 264Camera Settings Exposure SettingsImage Appearance White BalanceImage Settings Date/Time Formats in the online help To enable overlaysOverlay Overlay ImagePrivacy Mask To upload an overlay imageGo to Video Overlay Image Configure the Live View Default Viewer for BrowsersViewer Settings Browser Viewer DescriptionGo to Setup Live View Config User Defined LinksOutput Buttons Preset Positions PTZ Pan Tilt ZoomGatekeeper Guard Tour Osdi ZonesAdvanced LimitsControls Operator Same as administrator but with lower priority Control QueueSet Up Motion Detection Windows DetectorsMotion Detection Motion Detection ParametersDefault values High level 100%Medium level 50% Low level 0%Install Application Go to Setup ApplicationsApplications Application LicensesAxis P5534-E PTZ Dome Network Camera Set Up Action Rules EventsConvert Event Types to Action Rules Go to Events Action Rules and click AddTriggers ActionsAdd Recipients Create SchedulesRecipient Types Set Up Recurrences Go to Events Recurrences and click AddRecordings Recording ListContinuous Recording Go to Recordings ListTo log in again and be configured to use this functionality System OptionsSecurity UsersDate & Time IeeeCertificates CA CertificateBasic TCP/IP Settings NetworkAxis Internet Dynamic DNS Service Axis Internet Dynamic DNS Service requires IPv4Linux/Unix syntax Linux/Unix exampleAdvanced TCP/IP Settings DNS ConfigurationNTP Configuration Host Name ConfigurationNAT traversal port mapping for IPv4 FTPQoS Quality of Service UPnPTM can be disabled under System Options Network UPnPTMSmtp email UPnPTMStorage RTP/H.264Bonjour SD CardMaintenance Network ShareFormat SD Card Go to System Options Storage Click Network ShareSupport Support OverviewSystem Overview Logs & ReportsReset to Factory Default Settings Plain ConfigScripting File UploadAxis P5534-E PTZ Dome Network Camera Troubleshooting Upgrade the FirmwareEmergency Recovery Procedure Check the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externallyProblems with streaming H.264 Video and image problems, generalVideo Camera Settings Key framesStorage and disk management problems Condensation in domeTechnical Specifications Function/group Specifications System Application Maintenance Installation aidsMemory Power ConnectorsFunction/group Specifications Video Performance ConsiderationsM2.4
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