Axis Communications P5534E Problems with streaming H.264, Key frames, Video Camera Settings

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AXIS P5534–E PTZ Dome Network Camera

Troubleshooting

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the	Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
client	Control Panel (streaming tab). See AXIS Media Control (AMC) on page 12.
	In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
	Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Multicast H.264 only	Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients	product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264	Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client	are valid for your network.
	Check with your network administrator to see if there is a firewall preventing viewing.
Installation of additional	Configure the Axis product to use a Java applet for updating video images in your browser. Go to
ActiveX component	Setup > Live View Config and select Java applet under Default viewer.
restricted or prohibited
Poor rendering of H.264	Ensure that your graphics card is using the latest driver. The latest drivers can usually be
images	downloaded from the manufacturer’s website.
Color saturation is different	Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
in H.264 and Motion JPEG	information.
Lower frame rate than	See Performance Considerations on page 54.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Specifications on page 52.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video > Video Stream and Setup >
	Video > Camera Settings.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.

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Contents Axis P5534-E PTZ Dome Network Camera Liability About this documentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis P5534-E PTZ Dome Network CameraFor technical specifications, see Connectors and ButtonsNetwork Connector Hardware OverviewSD Card Slot LED IndicatorsMidspan LED Indicators Control ButtonAccess from the Internet Access the ProductAccess from a Browser Click Create self-signed certificate Set the Root PasswordLive View Axis Media Control viewer toolbar Go to Setup EventsControls on the Live View Manual TriggerPTZ Controls Axis P5534-E PTZ Dome Network Camera Axis Media Control AMC How to Stream H.264Media Streams Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAxis P5534-E PTZ Dome Network Camera Set Up the Product Basic SetupVideo Set Up Video StreamsClick Save to apply the new settings Pixel CounterStream Profiles 264Image Appearance Camera SettingsExposure Settings White BalanceOverlay Image SettingsDate/Time Formats in the online help To enable overlays Overlay ImageGo to Video Overlay Image Privacy MaskTo upload an overlay image Viewer Settings Configure the Live ViewDefault Viewer for Browsers Browser Viewer DescriptionOutput Buttons Go to Setup Live View ConfigUser Defined Links Gatekeeper Preset PositionsPTZ Pan Tilt Zoom Advanced Guard TourOsdi Zones LimitsControls Operator Same as administrator but with lower priority Control QueueMotion Detection Set Up Motion Detection WindowsDetectors Motion Detection ParametersMedium level 50% Default valuesHigh level 100% Low level 0%Applications Install ApplicationGo to Setup Applications Application LicensesAxis P5534-E PTZ Dome Network Camera Convert Event Types to Action Rules Set Up Action RulesEvents Go to Events Action Rules and click AddTriggers ActionsRecipient Types Add RecipientsCreate Schedules Set Up Recurrences Go to Events Recurrences and click AddContinuous Recording RecordingsRecording List Go to Recordings ListSecurity To log in again and be configured to use this functionalitySystem Options UsersCertificates Date & TimeIeee CA CertificateBasic TCP/IP Settings NetworkLinux/Unix syntax Axis Internet Dynamic DNS ServiceAxis Internet Dynamic DNS Service requires IPv4 Linux/Unix exampleNTP Configuration Advanced TCP/IP SettingsDNS Configuration Host Name ConfigurationNAT traversal port mapping for IPv4 FTPSmtp email QoS Quality of ServiceUPnPTM can be disabled under System Options Network UPnPTM UPnPTMBonjour StorageRTP/H.264 SD CardFormat SD Card MaintenanceNetwork Share Go to System Options Storage Click Network ShareSystem Overview SupportSupport Overview Logs & ReportsScripting Reset to Factory Default SettingsPlain Config File Upload Axis P5534-E PTZ Dome Network Camera Emergency Recovery Procedure TroubleshootingUpgrade the Firmware Check the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product is accessible locally but not externallyVideo Camera Settings Problems with streaming H.264Video and image problems, general Key framesStorage and disk management problems Condensation in domeTechnical Specifications Memory Power Function/group Specifications System ApplicationMaintenance Installation aids ConnectorsFunction/group Specifications Video Performance ConsiderationsM2.4