Axis Communications M3024LVE Troubleshooting, Checking the Firmware, Upgrading the Firmware

Page 48

AXIS M3024–LVE Network Camera

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the firmware.

To upgrade, follow these instructions:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1. In UNIX/Linux, type the following from the command line:

48

Image 48

Contents Axis M3024-LVE Network Camera About this Document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis M3024-LVE Network CameraConnectors and Buttons Network ConnectorHardware Overview Hardware OverviewLED Indicators ConnectorSD Card Slot Control ButtonAccessing the Product Accessing the ProductAccess from a Browser Accessing the Product Access from the Internet Set the Root PasswordClick Create self-signed certificate Set Power Line Frequency Live ViewControls on the Live View Go to Setup Events Axis Media Control viewer toolbarManual Trigger PTZ Controls How to Stream H.264 Media StreamsMedia Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream Axis M3024-LVE Network Camera Setting Up the Product Setting Up the ProductBasic Setup Setting Up the Product Video Video StreamPixel Counter Stream Profiles Image264 Camera Settings Exposure SettingsImage Appearance White BalanceView Area OverlayBuilt-in IR Illuminations LEDs Privacy Mask Overlay ImageGo to Video Overlay Image Live View Config Live View ConfigDefault Viewer for Browsers Viewer Settings Go to Setup Live View ConfigUser Defined Links Output ButtonsAxis M3024-LVE Network Camera Preset Positions PTZ Pan Tilt ZoomPTZ Pan Tilt Zoom AdvancedAxis M3024-LVE Network Camera Detectors DetectorsCamera Tampering Motion DetectionSet Up Motion Detection Windows Motion Detection ParametersGo to Detectors Motion Detection Parameter Object Size History Sensitivity DescriptionDefault values Medium level 50%Low level 0% Recommended valuesInstall Application ApplicationsApplications Application LicensesAxis M3024-LVE Network Camera Events EventsSetting Up an Action Rule TimePTZ Control Go to Events Action Rules and click AddRecipients SchedulesRecurrences Go to Events Recurrences and click Add Recordings RecordingsRecording List Continuous RecordingLanguages LanguagesSystem Options System OptionsSecurity UsersDate & Time IeeeCertificates Basic TCP/IP Settings NetworkAxis Internet Dynamic DNS Service Linux/Unix syntaxLinux/Unix example Axis Video Hosting System AvhsAdvanced TCP/IP Settings DNS ConfigurationNTP Configuration Host Name ConfigurationNAT traversal port mapping for IPv4 FTPQoS Quality of Service UPnPTM can be disabled under System Options Network UPnPTMSmtp email UPnPTMStorage RTP/H.264Bonjour SD Card Maintenance Ports & Devices Network Share PortsSupport Support OverviewSystem Overview Logs & ReportsReset to Factory Default Settings Plain ConfigSystem Options Advanced ScriptingTroubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with streaming H.264Basic Problem Retrieving Additional Video Streams Technical Specifications Technical SpecificationsFunction/group Specifications System Application PowerConnectors DimensionsConnectors Function/group Specifications Weight 820 g 12.8 lb IncludedConnector Function Pin SpecificationsPerformance Considerations M2.4