Axis Communications M3024LVE user manual Problem Retrieving Additional Video Streams

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AXIS M3024–LVE Network Camera

Troubleshooting

Lower frame rate than

See Performance Considerations, on page 55.

expected

Reduce the number of applications running on the client computer.

 

 

Limit the number of simultaneous viewers.

 

Check with the network administrator that there is enough bandwidth available.

 

Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only

 

key frames.

 

Lower the image resolution.

 

The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis

 

product. See Technical Specifications, on page 52.

Video and image problems, general

 

 

Image unsatisfactory

Check the video stream and camera settings under Setup > Video > Video Stream and Setup >

 

Video > Camera Settings.

Disturbed focus

Set the focus manually by turning the focus ring. See Hardware Overview, on page 5

Motion Detection triggers unexpectedly

 

 

Changes in luminance

Motion detection is based on changes in luminance in the image. This means that if there are

 

sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity

 

setting to avoid problems with luminance.

Storage and disk management problems

 

 

Video cannot be recorded

Check that the SD card is not write protected (that is, read only).

SD card cannot be mounted

Reformat the SD card and then click Mount.

Problem Retrieving Additional Video Streams

‘Video Error’ displayed in AXIS Camera Companion

‘503 service unavailable’ error in IE / AMC or Quick Time

‘Camera not available’ displayed in AXIS Camera Station

‘If no image is displayed, there might be too many viewers…’ in Firefox / Safari

‘Error reading video Stream’ message in browser when using the Java applet

This camera is designed to deliver up to four different streams. If a fifth unique stream is requested the camera will not deliver it and an error message is displayed. The error message depends on the way the stream is requested.

Stream 0: Max resolution - 1280 x 800, fixed, cannot be configured for lower resolutions

Stream 1: 1280 x 720, up scaled to 1440 x 900, can use lower resolutions

Stream 2: 1280 x 720, can use lower resolutions

Stream 3: 720 x 576, used for Axis Camera Application Platform, can use lower resolutions

These streams are used on a first-come-first-served basis. Examples of using a stream are:

Live viewing in a web browser or other application

While recording - continuous or motion triggered recording

An event using images on the camera

An installed application, such as Axis Video Motion Detection 2.1 will always use a stream, regardless of whether it is used or not.

The camera can deliver more than four simultaneous streams provided the configuration of any additional stream is identical to any of the four first streams. Identical configuration implies exactly the same resolution, frame rate, compression, video format, rotation etc. For more information see www.axis.com/techsup

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Contents Axis M3024-LVE Network Camera Intellectual Property Rights About this DocumentLegal Considerations LiabilityLearn More SupportAxis M3024-LVE Network Camera Table of ContentsHardware Overview Connectors and ButtonsNetwork Connector Hardware OverviewControl Button LED IndicatorsConnector SD Card SlotAccessing the Product Accessing the ProductAccess from a Browser Accessing the Product Access from the Internet Set the Root PasswordClick Create self-signed certificate Set Power Line Frequency Live ViewControls on the Live View Go to Setup Events Axis Media Control viewer toolbarManual Trigger PTZ Controls Axis Media Control AMC How to Stream H.264Media Streams Media StreamsAlternative Methods of Accessing the Video Stream Axis M3024-LVE Network Camera Setting Up the Product Setting Up the ProductBasic Setup Setting Up the Product Video Video StreamPixel Counter Stream Profiles Image264 White Balance Camera SettingsExposure Settings Image AppearanceView Area OverlayBuilt-in IR Illuminations LEDs Privacy Mask Overlay ImageGo to Video Overlay Image Live View Config Live View ConfigDefault Viewer for Browsers Output Buttons Viewer SettingsGo to Setup Live View Config User Defined LinksAxis M3024-LVE Network Camera Advanced Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomAxis M3024-LVE Network Camera Motion Detection DetectorsDetectors Camera TamperingParameter Object Size History Sensitivity Description Set Up Motion Detection WindowsMotion Detection Parameters Go to Detectors Motion DetectionRecommended values Default valuesMedium level 50% Low level 0%Application Licenses Install ApplicationApplications ApplicationsAxis M3024-LVE Network Camera Events EventsGo to Events Action Rules and click Add Setting Up an Action RuleTime PTZ ControlRecipients SchedulesRecurrences Go to Events Recurrences and click Add Continuous Recording RecordingsRecordings Recording ListLanguages LanguagesUsers System OptionsSystem Options SecurityDate & Time IeeeCertificates Network Basic TCP/IP SettingsAxis Video Hosting System Avhs Axis Internet Dynamic DNS ServiceLinux/Unix syntax Linux/Unix exampleHost Name Configuration Advanced TCP/IP SettingsDNS Configuration NTP ConfigurationFTP NAT traversal port mapping for IPv4UPnPTM QoS Quality of ServiceUPnPTM can be disabled under System Options Network UPnPTM Smtp emailSD Card StorageRTP/H.264 BonjourPorts MaintenancePorts & Devices Network ShareLogs & Reports SupportSupport Overview System OverviewScripting Reset to Factory Default SettingsPlain Config System Options AdvancedChecking the Firmware TroubleshootingTroubleshooting Emergency Recovery ProcedureSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with streaming H.264Basic Problem Retrieving Additional Video Streams Technical Specifications Technical SpecificationsDimensions Function/group Specifications System ApplicationPower ConnectorsFunction Pin Specifications ConnectorsFunction/group Specifications Weight 820 g 12.8 lb Included ConnectorPerformance Considerations M2.4

M3024LVE specifications

Axis Communications M3024LVE is a compact, high-performance network camera designed for versatile indoor and outdoor surveillance applications. With its sleek and discreet design, this camera is an optimal choice for businesses and public spaces that require reliable security without compromising aesthetics.

One of the key features of the M3024LVE is its impressive image quality. Equipped with a 2 megapixel sensor, this camera offers a resolution of 1920 x 1080 pixels, delivering clear and detailed images. The camera supports H.264 and Motion JPEG video compression formats, which ensures smooth streaming and efficient storage without sacrificing video quality. This capability is particularly beneficial for organizations with limited storage resources, allowing them to conserve bandwidth while maintaining high-resolution video.

Another notable characteristic of the M3024LVE is its built-in infrared (IR) illumination. This feature allows the camera to capture clear images in complete darkness, enhancing its effectiveness in low-light conditions. With a range of up to 30 meters, the IR capability ensures that critical surveillance areas are monitored around the clock. This makes the M3024LVE an excellent choice for both day and night monitoring in a variety of environments.

The M3024LVE is also designed with robust weather-resistant capabilities. With an IP66 and NEMA 4X rating, it can withstand harsh weather conditions, including rain, snow, and dust. This durability makes it suitable for outdoor installations, ensuring that users can rely on its performance regardless of the environmental challenges.

In addition to its physical characteristics, the M3024LVE integrates advanced video analytics, enhancing its functionality. Features such as motion detection, audio detection, and tampering alarm enable users to receive real-time alerts based on specific events or activities, facilitating proactive monitoring.

Moreover, Axis Communications places a strong emphasis on cybersecurity, and the M3024LVE is no exception. The camera includes several security features such as secure access, HTTPS encryption, and the ability to implement user access controls. This ensures that only authorized personnel can access the camera feed, protecting sensitive surveillance data from potential threats.

Overall, the Axis Communications M3024LVE combines high image quality, robust weather resistance, and advanced analytics in a compact design, making it an ideal solution for a myriad of surveillance needs in both indoor and outdoor environments.