Axis Communications M3024LVE user manual Product is accessible locally but not externally, Basic

Page 50

AXIS M3024–LVE Network Camera

Troubleshooting

The IP address has been

IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has

changed by DHCP

been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the

 

network. Identify the product using its model or serial number, or by the DNS name (if the name

 

has been configured).

 

If required, a static IP address can be assigned manually. For instructions, see the Installation and

 

Management Software CD or the document Assign an IP Address and Access the Video Stream on

 

Axis Support web at www.axis.com/techsup.

Certificate error when using

For authentication to work properly, the date and time settings in the Axis product should be

IEEE 802.1X

synchronized with an NTP server. See Date & Time, on page 38.

The product is accessible locally but not externally

 

 

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4, on page 42. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings from System Options > Network > TCP/IP >

 

Basic.

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC

client

Control Panel (streaming tab). See AXIS Media Control (AMC), on page 12.

 

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

 

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Multicast H.264 only

Check if your router supports multicasting, or if the router settings between the client and the

accessible by local clients

product need to be configured. The TTL (Time To Live) value may need to be increased.

No multicast H.264

Check with your network administrator that the multicast addresses used by the Axis product

displayed in the client

are valid for your network.

 

Check with your network administrator to see if there is a firewall preventing viewing.

Installation of additional

Configure the Axis product to use a Java applet for updating video images in your browser. Go to

ActiveX component

Setup > Live View Config and select Java applet under Default viewer.

restricted or prohibited

 

Poor rendering of H.264

Ensure that your graphics card is using the latest driver. The latest drivers can usually be

images

downloaded from the manufacturer’s website.

Color saturation is different

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more

in H.264 and Motion JPEG

information.

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Contents Axis M3024-LVE Network Camera Liability About this DocumentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis M3024-LVE Network CameraHardware Overview Connectors and ButtonsNetwork Connector Hardware OverviewSD Card Slot LED IndicatorsConnector Control ButtonAccess from a Browser Accessing the ProductAccessing the Product Click Create self-signed certificate Accessing the Product Access from the InternetSet the Root Password Controls on the Live View Set Power Line FrequencyLive View Manual Trigger Go to Setup EventsAxis Media Control viewer toolbar PTZ Controls Media Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream Axis M3024-LVE Network Camera Basic Setup Setting Up the ProductSetting Up the Product Pixel Counter Setting Up the Product VideoVideo Stream 264 Stream ProfilesImage Image Appearance Camera SettingsExposure Settings White BalanceBuilt-in IR Illuminations LEDs View AreaOverlay Go to Video Overlay Image Privacy MaskOverlay Image Default Viewer for Browsers Live View ConfigLive View Config User Defined Links Viewer SettingsGo to Setup Live View Config Output ButtonsAxis M3024-LVE Network Camera PTZ Pan Tilt Zoom Preset PositionsPTZ Pan Tilt Zoom AdvancedAxis M3024-LVE Network Camera Camera Tampering DetectorsDetectors Motion DetectionGo to Detectors Motion Detection Set Up Motion Detection WindowsMotion Detection Parameters Parameter Object Size History Sensitivity DescriptionLow level 0% Default valuesMedium level 50% Recommended valuesApplications Install ApplicationApplications Application LicensesAxis M3024-LVE Network Camera Events EventsPTZ Control Setting Up an Action RuleTime Go to Events Action Rules and click AddRecurrences RecipientsSchedules Go to Events Recurrences and click Add Recording List RecordingsRecordings Continuous RecordingLanguages LanguagesSecurity System OptionsSystem Options UsersCertificates Date & TimeIeee Basic TCP/IP Settings NetworkLinux/Unix example Axis Internet Dynamic DNS ServiceLinux/Unix syntax Axis Video Hosting System AvhsNTP Configuration Advanced TCP/IP SettingsDNS Configuration Host Name ConfigurationNAT traversal port mapping for IPv4 FTPSmtp email QoS Quality of ServiceUPnPTM can be disabled under System Options Network UPnPTM UPnPTMBonjour StorageRTP/H.264 SD CardNetwork Share MaintenancePorts & Devices PortsSystem Overview SupportSupport Overview Logs & ReportsSystem Options Advanced Reset to Factory Default SettingsPlain Config ScriptingEmergency Recovery Procedure TroubleshootingTroubleshooting Checking the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Basic Product is accessible locally but not externallyProblems with streaming H.264 Problem Retrieving Additional Video Streams Technical Specifications Technical SpecificationsConnectors Function/group Specifications System ApplicationPower DimensionsConnector ConnectorsFunction/group Specifications Weight 820 g 12.8 lb Included Function Pin SpecificationsPerformance Considerations M2.4

M3024LVE specifications

Axis Communications M3024LVE is a compact, high-performance network camera designed for versatile indoor and outdoor surveillance applications. With its sleek and discreet design, this camera is an optimal choice for businesses and public spaces that require reliable security without compromising aesthetics.

One of the key features of the M3024LVE is its impressive image quality. Equipped with a 2 megapixel sensor, this camera offers a resolution of 1920 x 1080 pixels, delivering clear and detailed images. The camera supports H.264 and Motion JPEG video compression formats, which ensures smooth streaming and efficient storage without sacrificing video quality. This capability is particularly beneficial for organizations with limited storage resources, allowing them to conserve bandwidth while maintaining high-resolution video.

Another notable characteristic of the M3024LVE is its built-in infrared (IR) illumination. This feature allows the camera to capture clear images in complete darkness, enhancing its effectiveness in low-light conditions. With a range of up to 30 meters, the IR capability ensures that critical surveillance areas are monitored around the clock. This makes the M3024LVE an excellent choice for both day and night monitoring in a variety of environments.

The M3024LVE is also designed with robust weather-resistant capabilities. With an IP66 and NEMA 4X rating, it can withstand harsh weather conditions, including rain, snow, and dust. This durability makes it suitable for outdoor installations, ensuring that users can rely on its performance regardless of the environmental challenges.

In addition to its physical characteristics, the M3024LVE integrates advanced video analytics, enhancing its functionality. Features such as motion detection, audio detection, and tampering alarm enable users to receive real-time alerts based on specific events or activities, facilitating proactive monitoring.

Moreover, Axis Communications places a strong emphasis on cybersecurity, and the M3024LVE is no exception. The camera includes several security features such as secure access, HTTPS encryption, and the ability to implement user access controls. This ensures that only authorized personnel can access the camera feed, protecting sensitive surveillance data from potential threats.

Overall, the Axis Communications M3024LVE combines high image quality, robust weather resistance, and advanced analytics in a compact design, making it an ideal solution for a myriad of surveillance needs in both indoor and outdoor environments.
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