Axis Communications AXIS Q1755-E Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS Q1755/-E - Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of the network cameras. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in your camera is displayed on the page Setup > Basic Setup or under About.

Upgrading the Firmware

When you upgrade your camera with the latest firmware from the Axis Web site, your camera receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before updating the firmware.

Note:

Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications. Always read the instructions and release notes available with each new release, before upgrading the firmware.

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from the Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the camera’s web pages.

3.In the Upgrade Server section, browse to the desired firmware file on your computer. Click Upgrade.

Notes:

•After starting the upgrade process, always wait at least 5-10 minutes before restarting the camera, even if you suspect the upgrade has failed.

•Your dealer reserves the right to charge

for any repair attributable to faulty upgrading by the user.

•AXIS Camera Management can be used for multiple upgrades. Please see the Axis website at www.axis.com for more information.

Emergency Recovery Procedure

If power or the network connection to the camera is lost during the upgrade, the process fails and the unit becomes unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is found on the label attached to the bottom of the camera.

1.UNIX/Linux - From the command line, type the following: arp -s <IP address of camera> <serial number> temp ping -s 408 <IP address of camera>

Windows - From a command/DOS prompt, type the following: arp -s <IP address of camera> <serial number>

ping -l 408 -t <IP address of camera>

2.If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the camera’s IP address. In the page that appears, use the Browse button to select the upgrade file to use, for example, axisq1755.bin. Then click the Load button to restart the upgrade process.

4.After the upgrade is complete (1-10 minutes), the unit automatically restarts and shows a steady green on the Power and Status LEDs and flashing green or amber on the Network LED.

5.Reinstall the camera, referring to the installation guide.

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Contents USER’S Manual Axis Q1755/-E User’s Manual Axis Q1755/-E Table of contents Contents Product Description Key featuresAxis Q1755/-E Product Description Rear view Bottom view OverviewAxis Q1755-E Alarm output connected at deliveryAccess from a browser Accessing the CameraAxis Q1755/-E Accessing the Camera Access from the internet Setting the root passwordClick the Create self-signed certificate button Axis Media Control toolbar Setup Events GatekeeperLive View General controlsAMC Audio controls Half-duplex modeVideo Streams How to stream H.264Axis Q1755/-E Video Streams Unicast via Rtsp axrtsp//ip/axis-media/media.amp Alternative methods of accessing the video streamMotion Jpeg Axis Q1755/-E Video Streams Axis Media Control AMCAxis Q1755/-E Basic Setup Basic SetupVideo Stream Video & AudioBit Rate Control Axis Q1755/-E Video & Audio Text Overlay Settings264 GOV Settings AudioWhite balance Camera SettingsExposure Settings Stream ProfilesOverlay Image Focus and zoomPrivacy mask Audio Input Audio SettingsAudio mode The available audio modes are Audio ChannelsAxis Q1755/-E Video & Audio Audio Output Layout Live View ConfigAxis Q1755/-E Live View Config Default ViewerOther browsers Viewer SettingsAction Buttons User Defined LinksAxis Q1755/-E Live View Config Output Buttons Device Preset PositionsPTZ Pan Tilt Zoom Advanced Pan/TiltControls Control Queue SettingsPanel Shortcut Command Buttons Enable/Disable controlsAxis Q1755/-E Events EventsEvent Servers Event TypesSave stream How to set up a triggered eventFollowing example describes how to set up a triggered event Axis Q1755/-E Events Triggered EventCamera tampering How to set up a scheduled eventSettings GatekeeperGo to Events Motion Detection Set up a motion detection include windowAfter you define these settings, click Save Motion DetectionExamples Port StatusAxis Q1755/-E Recording List Recording ListRemove button is used to delete unlocked recordings Users System OptionsSecurity Axis Q1755/-E System OptionsAxis Q1755/-E System Options Ieee Audio SupportCertificates Date & Time Basic TCP/IP SettingsNetwork Settings IPv4 Address ConfigurationDNS Configuration Advanced TCP/IP SettingsIPv6 Address Configuration ServicesNAT traversal port mapping for IPv4 LAN intranetLink-Local IPv4 Address Http and HttpsAs the Internet. See the online help for more information QoS Quality of ServiceSmtp email Snmp v1/v2Ports & Devices StorageMaintenance LED SettingsSupport File Upload Plain ConfigConfiguration AdvancedAxis Q1755/-E About Resetting to the Factory Default SettingsUsing the Control Button AboutAxis Q1755/-E Unit connectors Unit connectorsLED indicators Checking the Firmware TroubleshootingAxis Q1755/-E Troubleshooting Emergency Recovery ProcedureAxis Q1755/-E Troubleshooting Axis Support Check the Internet firewall with your system administrator Installation GuideGuide or the ARP/Ping commands Router to allow access to the cameraSet to Decode only I frames Nance Volume settings are correctServer. This is enabled under System Options Date & Time Existing files to free up spaceAxis Q1755/-E Technical Specifications Technical SpecificationsIntegration Programming Alarm triggersAlarm events System ApplicationWeight PowerConnectors DimensionsGeneral performance considerations Axis Q1755/-E Glossary of Terms Glossary of TermsHalf-duplex See Full-duplex Etrax Ethernet Token Ring Axis Axis own microprocessorVOP See VOP MAC address Media Access Control address a MACAxis Q1755/-E Glossary of Terms URL Uniform Resource Locator An address on the network More secure the encryption Backup Bit Rate Bonjour Buffer Size Active/Inactive 22 Alarm 28, 41 AMC 7 ARP/Ping 34 AudioAxis Q1755/-E Index Video Stream
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