Axis Communications AXIS Q1755-E user manual Axis Q1755/-E Troubleshooting Axis Support

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AXIS Q1755/-E - Troubleshooting

If the emergency recovery procedure does not get the camera up and running again, please contact Axis support at www.axis.com/techsup/

Axis Support

If you contact Axis support, please help us to help you solve your problems expendiently by providing a Server Report and a detailed description of the problem.

The Server Report contains important information about the server and its software, as well as a list of the current parameters. Go to Setup > System Options > Support > Support Overview to generate a Server Report.

The Log file is available from Setup > System Options > Support > Logs & Reports. The Log file records events in the unit since the last system restart and can be a useful diagnostic tool when troubleshooting.

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Contents USER’S Manual Axis Q1755/-E User’s Manual Axis Q1755/-E Table of contents Contents Axis Q1755/-E Product Description Key featuresProduct Description Overview Rear view Bottom viewAlarm output connected at delivery Axis Q1755-EAxis Q1755/-E Accessing the Camera Accessing the CameraAccess from a browser Click the Create self-signed certificate button Setting the root passwordAccess from the internet Setup Events Gatekeeper Live ViewGeneral controls Axis Media Control toolbarHalf-duplex mode AMC Audio controlsAxis Q1755/-E Video Streams How to stream H.264Video Streams Alternative methods of accessing the video stream Motion JpegAxis Q1755/-E Video Streams Axis Media Control AMC Unicast via Rtsp axrtsp//ip/axis-media/media.ampBasic Setup Axis Q1755/-E Basic SetupVideo & Audio Video StreamAxis Q1755/-E Video & Audio Text Overlay Settings 264 GOV SettingsAudio Bit Rate ControlCamera Settings Exposure SettingsStream Profiles White balancePrivacy mask Focus and zoomOverlay Image Audio Settings Audio mode The available audio modes areAudio Channels Audio InputAxis Q1755/-E Video & Audio Audio Output Live View Config Axis Q1755/-E Live View ConfigDefault Viewer LayoutViewer Settings Action ButtonsUser Defined Links Other browsersAxis Q1755/-E Live View Config Output Buttons Preset Positions PTZ Pan Tilt ZoomAdvanced Pan/Tilt DeviceControl Queue Settings Panel Shortcut Command ButtonsEnable/Disable controls ControlsEvents Event ServersEvent Types Axis Q1755/-E EventsHow to set up a triggered event Following example describes how to set up a triggered eventAxis Q1755/-E Events Triggered Event Save streamHow to set up a scheduled event SettingsGatekeeper Camera tamperingSet up a motion detection include window After you define these settings, click SaveMotion Detection Go to Events Motion DetectionPort Status ExamplesRemove button is used to delete unlocked recordings Recording ListAxis Q1755/-E Recording List System Options SecurityAxis Q1755/-E System Options UsersCertificates Audio SupportAxis Q1755/-E System Options Ieee Basic TCP/IP Settings Network SettingsIPv4 Address Configuration Date & TimeAdvanced TCP/IP Settings IPv6 Address ConfigurationServices DNS ConfigurationLAN intranet Link-Local IPv4 AddressHttp and Https NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailSnmp v1/v2 As the Internet. See the online help for more informationStorage Ports & DevicesSupport LED SettingsMaintenance Plain Config ConfigurationAdvanced File UploadResetting to the Factory Default Settings Using the Control ButtonAbout Axis Q1755/-E AboutUnit connectors Axis Q1755/-E Unit connectorsLED indicators Troubleshooting Axis Q1755/-E TroubleshootingEmergency Recovery Procedure Checking the FirmwareAxis Q1755/-E Troubleshooting Axis Support Installation Guide Guide or the ARP/Ping commandsRouter to allow access to the camera Check the Internet firewall with your system administratorSet to Decode only I frames Volume settings are correct Server. This is enabled under System Options Date & TimeExisting files to free up space NanceTechnical Specifications Axis Q1755/-E Technical SpecificationsAlarm triggers Alarm eventsSystem Application Integration ProgrammingPower ConnectorsDimensions WeightGeneral performance considerations Glossary of Terms Axis Q1755/-E Glossary of TermsEtrax Ethernet Token Ring Axis Axis own microprocessor Half-duplex See Full-duplexMAC address Media Access Control address a MAC VOP See VOPAxis Q1755/-E Glossary of Terms URL Uniform Resource Locator An address on the network More secure the encryption Axis Q1755/-E Index Active/Inactive 22 Alarm 28, 41 AMC 7 ARP/Ping 34 AudioBackup Bit Rate Bonjour Buffer Size Video Stream