Axis Communications AXIS Q1755-E user manual Existing files to free up space, Nance, Compression

Page 47

AXIS Q1755/-E - Troubleshooting

Problems uploading files

 

 

 

Limited space

 

There is only limited space available for the upload of your own files. Try deleting

 

 

existing files to free up space.

 

 

 

Motion Detection triggers unexpectedly

 

 

 

 

Changes in luminance

 

Motion detection is based on changes in luminance in the image. This means

 

 

that if there are sudden changes in the lighting, motion detection may be trig-

 

 

gered mistakenly. Lower the sensitivity setting to avoid problems with lumi-

 

 

nance.

 

 

 

No audio

 

 

 

 

Incorrect setup

 

Check the sound card in the PC. Ensure that the mute button is not pressed and

 

 

the volume settings are correct.

 

 

 

No audio or

 

Check that the correct Audio Input source is selected under Setup > Audio >

very poor audio quality

 

Source. Select Microphone for the internal microphone or for a connected exter-

 

 

nal microphone. Select Line for a connected line in source.

 

 

 

Audio volume too low/high

 

 

 

 

Volume settings incorrect

 

The volume of the microphone is either too high or too low. Change the volume

 

 

for the microphone in the toolbar on the Live View page.

 

 

 

Poor audio quality

 

 

 

 

 

CPU overloaded

 

Reduce the number of listeners and viewers and decrease the image resolution

 

 

and compression.

 

 

 

Unsynchronized audio and video

 

It is recommended that the camera's time setting is synchronized with an NTP

 

 

Server. This is enabled under System Options > Date & Time.

 

 

 

Distorted audio

 

Check that the correct Audio Input source is selected under Setup > Audio Set-

 

 

tings > Source. Select Microphone for the internal microphone or for a con-

 

 

nected external microphone. Select Line for a connected line in source.

 

 

 

For further assistance, please contact your reseller or see the support pages on the Axis website at www.axis.com/techsup

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Contents USER’S Manual Axis Q1755/-E User’s Manual Axis Q1755/-E Table of contents Contents Axis Q1755/-E Product Description Key featuresProduct Description Rear view Bottom view OverviewAxis Q1755-E Alarm output connected at deliveryAxis Q1755/-E Accessing the Camera Accessing the CameraAccess from a browser Click the Create self-signed certificate button Setting the root passwordAccess from the internet Axis Media Control toolbar Setup Events GatekeeperLive View General controlsAMC Audio controls Half-duplex modeAxis Q1755/-E Video Streams How to stream H.264Video Streams Unicast via Rtsp axrtsp//ip/axis-media/media.amp Alternative methods of accessing the video streamMotion Jpeg Axis Q1755/-E Video Streams Axis Media Control AMCAxis Q1755/-E Basic Setup Basic SetupVideo Stream Video & AudioBit Rate Control Axis Q1755/-E Video & Audio Text Overlay Settings264 GOV Settings AudioWhite balance Camera SettingsExposure Settings Stream ProfilesPrivacy mask Focus and zoomOverlay Image Audio Input Audio SettingsAudio mode The available audio modes are Audio ChannelsAxis Q1755/-E Video & Audio Audio Output Layout Live View ConfigAxis Q1755/-E Live View Config Default ViewerOther browsers Viewer SettingsAction Buttons User Defined LinksAxis Q1755/-E Live View Config Output Buttons Device Preset PositionsPTZ Pan Tilt Zoom Advanced Pan/TiltControls Control Queue SettingsPanel Shortcut Command Buttons Enable/Disable controlsAxis Q1755/-E Events EventsEvent Servers Event TypesSave stream How to set up a triggered eventFollowing example describes how to set up a triggered event Axis Q1755/-E Events Triggered EventCamera tampering How to set up a scheduled eventSettings GatekeeperGo to Events Motion Detection Set up a motion detection include windowAfter you define these settings, click Save Motion DetectionExamples Port StatusRemove button is used to delete unlocked recordings Recording ListAxis Q1755/-E Recording List Users System OptionsSecurity Axis Q1755/-E System OptionsCertificates Audio SupportAxis Q1755/-E System Options Ieee Date & Time Basic TCP/IP SettingsNetwork Settings IPv4 Address ConfigurationDNS Configuration Advanced TCP/IP SettingsIPv6 Address Configuration ServicesNAT traversal port mapping for IPv4 LAN intranetLink-Local IPv4 Address Http and HttpsAs the Internet. See the online help for more information QoS Quality of ServiceSmtp email Snmp v1/v2Ports & Devices StorageSupport LED SettingsMaintenance File Upload Plain ConfigConfiguration AdvancedAxis Q1755/-E About Resetting to the Factory Default SettingsUsing the Control Button AboutAxis Q1755/-E Unit connectors Unit connectorsLED indicators Checking the Firmware TroubleshootingAxis Q1755/-E Troubleshooting Emergency Recovery Procedure Axis Q1755/-E Troubleshooting Axis Support Check the Internet firewall with your system administrator Installation GuideGuide or the ARP/Ping commands Router to allow access to the cameraSet to Decode only I frames Nance Volume settings are correctServer. This is enabled under System Options Date & Time Existing files to free up spaceAxis Q1755/-E Technical Specifications Technical SpecificationsIntegration Programming Alarm triggersAlarm events System ApplicationWeight PowerConnectors DimensionsGeneral performance considerations Axis Q1755/-E Glossary of Terms Glossary of TermsHalf-duplex See Full-duplex Etrax Ethernet Token Ring Axis Axis own microprocessorVOP See VOP MAC address Media Access Control address a MACAxis Q1755/-E Glossary of Terms URL Uniform Resource Locator An address on the network More secure the encryption Axis Q1755/-E Index Active/Inactive 22 Alarm 28, 41 AMC 7 ARP/Ping 34 AudioBackup Bit Rate Bonjour Buffer Size Video Stream
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