Axis Communications axis q6042s ptz dome network camera Troubleshooting, Checking the Firmware

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AXIS Q6042–S PTZ Dome Network Camera

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the firmware.

To upgrade, follow these instructions:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1. In UNIX/Linux, type the following from the command line:

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Contents
Axis Q6042-S PTZ Dome Network Camera Liability About this DocumentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q6042-S PTZ Dome Network CameraTechnical Specifications Hardware Overview Hardware OverviewPressurize the Camera Recommended Multi-connector Connectors and ButtonsLED Indicators SD Card SlotHardware Overview Media Converter Switch Media Converter Switch ConnectorsDip switch position Network Connector Dip SwitchesConnector internal 2-pin I/O terminal block Media Converter Switch LED Indicators DescriptionAccess from a Browser Accessing the ProductAccessing the Product Start a browser Internet Explorer, Firefox, SafariSet the Root Password Accessing the Product Access from the InternetClick Use Https Controls on the Live View Accessing the Product Live ViewGo to Setup Events Manual TriggerAxis Media Control viewer toolbar PTZ ControlsAxis Q6042-S PTZ Dome Network Camera Media Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAxis Q6042-S PTZ Dome Network Camera Setting Up the Product Setting Up the ProductBasic Setup Video Stream VideoVideo Pixel CounterImage Click Save to apply the new settingsStream Profiles 264Image Appearance Camera SettingsExposure Settings White BalanceOverlay Image Image SettingsOverlay Go to Video Video Stream and select the Image tabPrivacy Mask Using Overlay Text in an Action RuleGo to Events Action Rules Axis Q6042-S PTZ Dome Network Camera Live View Config Live View ConfigUser Defined Links Default Viewer for BrowsersViewer Settings Output ButtonsGo to Setup Live View Config PTZ Pan Tilt Zoom Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomAutotracking ConfigurationPTZ Pan Tilt Zoom Gatekeeper Exclude AreasTo add a guard tour Guard TourTour Recording To add a recorded tourAdvanced Osdi ZonesLimits Control Queue Operator Same as administrator but with lower priorityControls Detectors Set Up Motion Detection WindowsDetectors Shock DetectionMotion Detection Parameters Applications Install ApplicationApplications Application LicensesAxis Q6042-S PTZ Dome Network Camera Events EventsTime Setting Up an Action RuleSystem PTZ ControlFallback Action RecipientsRecipient Use with action Go to Events Recipients and click Add Setting Up an Email RecipientSchedules Go to Events Schedules and click AddEvents Recurrences Go to Events Recurrences and click AddRecording List RecordingsRecordings Continuous RecordingLanguages LanguagesSecurity System OptionsSystem Options UsersCertificates IeeeGo to System Options Security Ieee Date & Time Basic TCP/IP SettingsGo to Setup System Options Security Certificates NetworkAssign IP Address Using ARP/Ping IPv4 Address ConfigurationIPv6 Address Configuration ARP/PingAxis Internet Dynamic DNS Service requires IPv4 Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationLink-Local IPv4 Address NTP ConfigurationHost Name Configuration NAT traversal port mapping for IPv4QoS Quality of Service FTPRTP/H.264 StorageUPnPTM BonjourTo add a network share Network ShareGo to System Options Storage and click SD Card Go to System Options Storage Click Network Share System Options Ports & Devices Maintenance Support Scripting Plain ConfigLogs & Reports File UploadSystem Options Reset to Factory Default Settings Function Pin wire Specifications Multi-Connector CableMulti-Connector Cable Activated, floating unconnected when Drain, 100 mAEmergency Recovery Procedure TroubleshootingTroubleshooting Checking the FirmwareWhen using ARP/Ping Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserProblems with streaming H.264 Product is accessible locally but not externallyBasic Storage and disk management problems Video and image problems, generalVideo Camera Settings Media converter switchTechnical Specifications Technical SpecificationsMaintenance Function/group Specifications System ApplicationInstallation aid Integration Programming InterfaceConnectors Function/group Specifications General CasingPower WeightCamera Connectors Technical Specifications Media Converter Switch ConnectorsExternal Connectors Performance Considerations Collector 100 mAM1.8
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