Axis Communications axis q6042s ptz dome network camera Problems setting the IP address

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AXIS Q6042–S PTZ Dome Network Camera

Troubleshooting

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

Using ARP/Ping, on page 48.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

 

If the password for the user root is lost, the product must be reset to the factory default settings.

 

See Reset to Factory Default Settings, on page 56.

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Contents Axis Q6042-S PTZ Dome Network Camera Intellectual Property Rights About this DocumentLegal Considerations LiabilityLearn More SupportAxis Q6042-S PTZ Dome Network Camera Table of ContentsTechnical Specifications Pressurize the Camera Recommended Hardware OverviewHardware Overview SD Card Slot Connectors and ButtonsLED Indicators Multi-connectorMedia Converter Switch Connectors Hardware Overview Media Converter SwitchConnector internal 2-pin I/O terminal block Network Connector Dip SwitchesDip switch position Description Media Converter Switch LED IndicatorsStart a browser Internet Explorer, Firefox, Safari Accessing the ProductAccessing the Product Access from a BrowserClick Use Https Accessing the Product Access from the InternetSet the Root Password Manual Trigger Accessing the Product Live ViewGo to Setup Events Controls on the Live ViewPTZ Controls Axis Media Control viewer toolbarAxis Q6042-S PTZ Dome Network Camera Axis Media Control AMC How to Stream H.264Media Streams Media StreamsQuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamAxis Q6042-S PTZ Dome Network Camera Basic Setup Setting Up the ProductSetting Up the Product Pixel Counter VideoVideo Video Stream264 Click Save to apply the new settingsStream Profiles ImageWhite Balance Camera SettingsExposure Settings Image AppearanceGo to Video Video Stream and select the Image tab Image SettingsOverlay Overlay ImageGo to Events Action Rules Using Overlay Text in an Action RulePrivacy Mask Axis Q6042-S PTZ Dome Network Camera Live View Config Live View ConfigOutput Buttons Default Viewer for BrowsersViewer Settings User Defined LinksGo to Setup Live View Config PTZ Pan Tilt Zoom Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomExclude Areas ConfigurationPTZ Pan Tilt Zoom Gatekeeper AutotrackingTo add a recorded tour Guard TourTour Recording To add a guard tourLimits Osdi ZonesAdvanced Controls Operator Same as administrator but with lower priorityControl Queue Shock Detection Set Up Motion Detection WindowsDetectors DetectorsMotion Detection Parameters Application Licenses Install ApplicationApplications ApplicationsAxis Q6042-S PTZ Dome Network Camera Events EventsPTZ Control Setting Up an Action RuleSystem TimeRecipient Use with action RecipientsFallback Action Go to Events Schedules and click Add Setting Up an Email RecipientSchedules Go to Events Recipients and click AddGo to Events Recurrences and click Add Events RecurrencesContinuous Recording RecordingsRecordings Recording ListLanguages LanguagesUsers System OptionsSystem Options SecurityGo to System Options Security Ieee IeeeCertificates Network Basic TCP/IP SettingsGo to Setup System Options Security Certificates Date & TimeARP/Ping IPv4 Address ConfigurationIPv6 Address Configuration Assign IP Address Using ARP/PingDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Internet Dynamic DNS Service requires IPv4NAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressFTP QoS Quality of ServiceBonjour StorageUPnPTM RTP/H.264Go to System Options Storage Click Network Share Network ShareGo to System Options Storage and click SD Card To add a network shareSupport MaintenanceSystem Options Ports & Devices File Upload Plain ConfigLogs & Reports ScriptingSystem Options Reset to Factory Default Settings Activated, floating unconnected when Drain, 100 mA Multi-Connector CableMulti-Connector Cable Function Pin wire SpecificationsChecking the Firmware TroubleshootingTroubleshooting Emergency Recovery ProcedureProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address When using ARP/PingBasic Product is accessible locally but not externallyProblems with streaming H.264 Media converter switch Video and image problems, generalVideo Camera Settings Storage and disk management problemsTechnical Specifications Technical SpecificationsIntegration Programming Interface Function/group Specifications System ApplicationInstallation aid MaintenanceWeight Function/group Specifications General CasingPower ConnectorsExternal Connectors Technical Specifications Media Converter Switch ConnectorsCamera Connectors Collector 100 mA Performance ConsiderationsM1.8

axis q6042s ptz dome network camera specifications

The Axis Q6042-S PTZ Dome Network Camera is a sophisticated device designed for high-performance surveillance in diverse environments. With its robust construction and advanced features, this camera is ideal for use in critical areas such as airports, train stations, and city surveillance, ensuring reliable monitoring and security.

One of the standout features of the Axis Q6042-S is its high-definition image quality. The camera offers a resolution of up to 720p, allowing for clear and detailed video capture. This is further enhanced by its powerful zoom capabilities, featuring a 36x optical zoom lens. This enables users to focus on distant objects without sacrificing image quality, making it easy to identify individuals or objects of interest.

The pan-tilt-zoom (PTZ) functionality of the Axis Q6042-S is another significant characteristic. The camera can pan 360 degrees continuously and tilt from -20 to 90 degrees. This extensive range of motion provides complete coverage of the surveillance area, allowing operators to track fast-moving objects efficiently. Additionally, with preset positions, users can quickly move to key areas of interest, streamlining the monitoring process.

For versatility in different lighting conditions, the camera includes features such as day/night functionality and Axis' Lightfinder technology, which enhances its ability to capture color images in low-light environments. The advanced image processing capabilities ensure that the video remains clear and detailed, regardless of the lighting conditions.

Another technological advantage of the Axis Q6042-S is its advanced compression technologies, including H.264 and Motion JPEG. These technologies allow for efficient video streaming, reducing bandwidth and storage requirements without compromising video quality. The camera also supports Power over Ethernet (PoE), simplifying installation by allowing both power and data to be delivered over a single cable.

Moreover, the Axis Q6042-S is equipped with built-in analytics capabilities, enabling it to detect motion and trigger alerts based on predefined parameters. This intelligent functionality not only enhances security but also reduces the need for constant monitoring, allowing operators to focus on critical events.

In summary, the Axis Q6042-S PTZ Dome Network Camera stands out with its high-definition imaging, extensive PTZ capabilities, low-light performance, advanced compression technologies, and built-in analytics. Its robust design and versatile features make it an excellent choice for any surveillance application requiring precision, reliability, and ease of use.
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