Axis Communications axis q6042s ptz dome network camera Basic, Problems with streaming H.264

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AXIS Q6042–S PTZ Dome Network Camera

Troubleshooting

The IP address has been

IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has

changed by DHCP

been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the

 

network. Identify the product using its model or serial number, or by the DNS name (if the name

 

has been configured).

 

If required, a static IP address can be assigned manually. For instructions, see the Installation and

 

Management Software CD or the document Assign an IP Address and Access the Video Stream on

 

Axis Support web at www.axis.com/techsup.

Certificate error when using

For authentication to work properly, the date and time settings in the Axis product should be

IEEE 802.1X

synchronized with an NTP server. See Date & Time, on page 47.

The product is accessible locally but not externally

 

 

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4, on page 50. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings from System Options > Network > TCP/IP >

 

Basic.

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC

client

Control Panel (streaming tab). See AXIS Media Control (AMC), on page 16.

 

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

 

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Multicast H.264 only

Check if your router supports multicasting, or if the router settings between the client and the

accessible by local clients

product need to be configured. The TTL (Time To Live) value may need to be increased.

No multicast H.264

Check with your network administrator that the multicast addresses used by the Axis product

displayed in the client

are valid for your network.

 

Check with your network administrator to see if there is a firewall preventing viewing.

Installation of additional

Configure the Axis product to use a Java applet for updating video images in your browser. Go to

ActiveX component

Setup > Live View Config and select Java applet under Default viewer.

restricted or prohibited

 

Poor rendering of H.264

Ensure that your graphics card is using the latest driver. The latest drivers can usually be

images

downloaded from the manufacturer’s website.

Color saturation is different

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more

in H.264 and Motion JPEG

information.

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Contents Axis Q6042-S PTZ Dome Network Camera About this Document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q6042-S PTZ Dome Network CameraTechnical Specifications Hardware Overview Hardware OverviewPressurize the Camera Recommended Connectors and Buttons LED IndicatorsMulti-connector SD Card SlotHardware Overview Media Converter Switch Media Converter Switch ConnectorsNetwork Connector Dip Switches Dip switch positionConnector internal 2-pin I/O terminal block Media Converter Switch LED Indicators DescriptionAccessing the Product Accessing the ProductAccess from a Browser Start a browser Internet Explorer, Firefox, SafariAccessing the Product Access from the Internet Set the Root PasswordClick Use Https Accessing the Product Live View Go to Setup EventsControls on the Live View Manual TriggerAxis Media Control viewer toolbar PTZ ControlsAxis Q6042-S PTZ Dome Network Camera How to Stream H.264 Media StreamsMedia Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAxis Q6042-S PTZ Dome Network Camera Setting Up the Product Setting Up the ProductBasic Setup Video VideoVideo Stream Pixel CounterClick Save to apply the new settings Stream ProfilesImage 264Camera Settings Exposure SettingsImage Appearance White BalanceImage Settings OverlayOverlay Image Go to Video Video Stream and select the Image tabUsing Overlay Text in an Action Rule Privacy MaskGo to Events Action Rules Axis Q6042-S PTZ Dome Network Camera Live View Config Live View ConfigDefault Viewer for Browsers Viewer SettingsUser Defined Links Output ButtonsGo to Setup Live View Config Preset Positions Go to PTZ Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomConfiguration PTZ Pan Tilt Zoom GatekeeperAutotracking Exclude AreasGuard Tour Tour RecordingTo add a guard tour To add a recorded tourOsdi Zones AdvancedLimits Operator Same as administrator but with lower priority Control QueueControls Set Up Motion Detection Windows DetectorsDetectors Shock DetectionMotion Detection Parameters Install Application ApplicationsApplications Application LicensesAxis Q6042-S PTZ Dome Network Camera Events EventsSetting Up an Action Rule SystemTime PTZ ControlRecipients Fallback ActionRecipient Use with action Setting Up an Email Recipient SchedulesGo to Events Recipients and click Add Go to Events Schedules and click AddEvents Recurrences Go to Events Recurrences and click AddRecordings RecordingsRecording List Continuous RecordingLanguages LanguagesSystem Options System OptionsSecurity UsersIeee CertificatesGo to System Options Security Ieee Basic TCP/IP Settings Go to Setup System Options Security CertificatesDate & Time NetworkIPv4 Address Configuration IPv6 Address ConfigurationAssign IP Address Using ARP/Ping ARP/PingAdvanced TCP/IP Settings Axis Internet Dynamic DNS ServiceAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationNTP Configuration Host Name ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service FTPStorage UPnPTMRTP/H.264 BonjourNetwork Share Go to System Options Storage and click SD CardTo add a network share Go to System Options Storage Click Network ShareMaintenance System Options Ports & DevicesSupport Plain Config Logs & ReportsScripting File UploadSystem Options Reset to Factory Default Settings Multi-Connector Cable Multi-Connector CableFunction Pin wire Specifications Activated, floating unconnected when Drain, 100 mATroubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressWhen using ARP/Ping Product cannot be accessed from a browserProduct is accessible locally but not externally Problems with streaming H.264Basic Video and image problems, general Video Camera SettingsStorage and disk management problems Media converter switchTechnical Specifications Technical SpecificationsFunction/group Specifications System Application Installation aidMaintenance Integration Programming InterfaceFunction/group Specifications General Casing PowerConnectors WeightTechnical Specifications Media Converter Switch Connectors Camera ConnectorsExternal Connectors Performance Considerations Collector 100 mAM1.8

axis q6042s ptz dome network camera specifications

The Axis Q6042-S PTZ Dome Network Camera is a sophisticated device designed for high-performance surveillance in diverse environments. With its robust construction and advanced features, this camera is ideal for use in critical areas such as airports, train stations, and city surveillance, ensuring reliable monitoring and security.

One of the standout features of the Axis Q6042-S is its high-definition image quality. The camera offers a resolution of up to 720p, allowing for clear and detailed video capture. This is further enhanced by its powerful zoom capabilities, featuring a 36x optical zoom lens. This enables users to focus on distant objects without sacrificing image quality, making it easy to identify individuals or objects of interest.

The pan-tilt-zoom (PTZ) functionality of the Axis Q6042-S is another significant characteristic. The camera can pan 360 degrees continuously and tilt from -20 to 90 degrees. This extensive range of motion provides complete coverage of the surveillance area, allowing operators to track fast-moving objects efficiently. Additionally, with preset positions, users can quickly move to key areas of interest, streamlining the monitoring process.

For versatility in different lighting conditions, the camera includes features such as day/night functionality and Axis' Lightfinder technology, which enhances its ability to capture color images in low-light environments. The advanced image processing capabilities ensure that the video remains clear and detailed, regardless of the lighting conditions.

Another technological advantage of the Axis Q6042-S is its advanced compression technologies, including H.264 and Motion JPEG. These technologies allow for efficient video streaming, reducing bandwidth and storage requirements without compromising video quality. The camera also supports Power over Ethernet (PoE), simplifying installation by allowing both power and data to be delivered over a single cable.

Moreover, the Axis Q6042-S is equipped with built-in analytics capabilities, enabling it to detect motion and trigger alerts based on predefined parameters. This intelligent functionality not only enhances security but also reduces the need for constant monitoring, allowing operators to focus on critical events.

In summary, the Axis Q6042-S PTZ Dome Network Camera stands out with its high-definition imaging, extensive PTZ capabilities, low-light performance, advanced compression technologies, and built-in analytics. Its robust design and versatile features make it an excellent choice for any surveillance application requiring precision, reliability, and ease of use.
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