AXIS Q6042–S PTZ Dome Network Camera
Troubleshooting
The IP address has been | IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has |
changed by DHCP | been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the |
| network. Identify the product using its model or serial number, or by the DNS name (if the name |
| has been configured). |
| If required, a static IP address can be assigned manually. For instructions, see the Installation and |
| Management Software CD or the document Assign an IP Address and Access the Video Stream on |
| Axis Support web at www.axis.com/techsup. |
Certificate error when using | For authentication to work properly, the date and time settings in the Axis product should be |
IEEE 802.1X | synchronized with an NTP server. See Date & Time, on page 47. |
The product is accessible locally but not externally | |
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Router configuration | To configure your router to allow incoming data traffic to the Axis product, enable the |
| feature which will attempt to automatically configure the router to allow access to the Axis |
| product, see NAT traversal (port mapping) for IPv4, on page 50. The router must support UPnPTM. |
Firewall protection | Check the Internet firewall with your network administrator. |
Default routers required | Check if you need to configure the router settings from System Options > Network > TCP/IP > |
| Basic. |
Problems with streaming H.264
Problems with AXIS Media Control (Internet Explorer only)
To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.
No H.264 displayed in the | Check that the relevant H.264 connection methods and correct interface are enabled in the AMC |
client | Control Panel (streaming tab). See AXIS Media Control (AMC), on page 16. |
| In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder. |
| Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced. |
Multicast H.264 only | Check if your router supports multicasting, or if the router settings between the client and the |
accessible by local clients | product need to be configured. The TTL (Time To Live) value may need to be increased. |
No multicast H.264 | Check with your network administrator that the multicast addresses used by the Axis product |
displayed in the client | are valid for your network. |
| Check with your network administrator to see if there is a firewall preventing viewing. |
Installation of additional | Configure the Axis product to use a Java applet for updating video images in your browser. Go to |
ActiveX component | Setup > Live View Config and select Java applet under Default viewer. |
restricted or prohibited |
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Poor rendering of H.264 | Ensure that your graphics card is using the latest driver. The latest drivers can usually be |
images | downloaded from the manufacturer’s website. |
Color saturation is different | Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more |
in H.264 and Motion JPEG | information. |
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