Axis Communications AXIS 223M Troubleshooting, Checking the firmware, Upgrading the firmware

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54AXIS 223M - Troubleshooting

Troubleshooting

Checking the firmware

Firmware is software that determines the functionality of the AXIS 223M. One of your first actions when troubleshooting a problem should be to check the currently installed firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in your camera can be seen on the page Setup >

Basic Configuration.

Upgrading the firmware

When you upgrade the firmware with a file from the Axis Web site, your Axis camera will receive the latest available functionality. Always read the upgrade instructions and release notes available with each new release, before updating the firmware.

Note: Preconfigured and customized settings should be saved when the firmware is upgraded (providing the fea- tures are available in the new firmware) although this is not guaranteed by Axis Communications.

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from the Axis Web site at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the camera’s Web pages.

3.In the Upgrade Server section, browse to the desired firmware file on your computer. Click Upgrade.

Notes:	• If you suspect the firmware upgrade for the camera has failed, always wait at least
	5-10 minutes before restarting the upgrade process.
	• Your dealer reserves the right to charge for any repair attributable to faulty upgrading
	by the user.
	• Always read the upgrade instructions available with each new release, before updating
	the firmware.

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Contents Axis 223M Network Camera User’s Manual About this Document Contents Axis 223M Product Features Product Overview LED Accessing the Camera Access from a browserSetting the root password Accessing the camera from the InternetSetting the focus Live View LayoutAMC Audio controls Video Streams Video stream typesMotion Jpeg How to stream MPEG-4 MPEG-4 protocols and communication methodsOther methods of accessing the video stream Axis Media ControlRTP/RTSP/HTTP or RTP/RTSP/HTTPS Other MPEG-4 clients Setup link Accessing the Setup link from a browserVideo and Image Settings Image settingsImage Overlay/Mask Overlay/Mask typeAdvanced Upload and use an overlay/maskOverlay image requirements Camera Settings MPEG-4 Settings Mjpeg Settings Audio Settings Enable AudioAudio Audio Channels Audio InputAudio Output Live View Config Custom Settings dialogLayout Default Video Format Default ViewerViewer settings Action ButtonsUser Defined Links Html ExamplesExternal Video Check Show custom LinkSequence Mode Event Configuration Event ServersEvent Types How to set up a triggered event Triggered eventPre-trigger and Post-trigger buffers Scheduled EventSettings Camera TamperingMotion Detection Object size, history and sensitivity Port Status ExamplesSystem Options SecurityUsers IP Address Filtering HttpsIeee Authentication process CA serversBasic TCP/IP Settings Date & TimeNetwork Advanced TCP/IP Settings Axis 223M System Options ServicesLink-Local IPv4 Address NTP ConfigurationHost Name Configuration NAT Traversal port mapping for IPv4FTP Network TrafficQoS Quality of Service QoSSmtp email Bonjour Ports & DevicesUPnP PortsSystem Overview MaintenanceSupport Logs & ReportsAxis 223M System Options Information Resetting to the factory default settings Using the Control ButtonAbout Unit Connectors Terminal connectorTerminal connector pinout table Terminal connector schematic diagramPower connections Power connector blockSchematic diagram Power terminal block and Power connectors RS-232 connector Checking the firmware TroubleshootingBasic Configuration Upgrading the firmwareEmergency recovery procedure Axis supportSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressVideo/Image problems general Status and Network indicator LEDs are flashing red rapidly Replacing the lens Removing and attaching the lensTechnical Specifications LensUsers System integration General performance considerations Optimizing your systemFrame rates Motion Jpeg and MPEG-4 BandwidthAxis 223M Technical Specifications Axis 223M Technical Specifications Glossary of Terms Axis 223M Glossary of Terms Index Axis 223M IndexRtsp