Axis Communications AXIS 223M user manual Emergency recovery procedure, Axis support

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AXIS 223M - Troubleshooting 55

Emergency recovery procedure

If power to the camera is lost during the upgrade, the process will fail and the unit will become unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is found on the label attached to the bottom of the camera.

1.UNIX/Linux - From the command line, type the following: arp -s <IP address of camera> <Serial number> temp ping -s 408 <IP address of camera>

Windows - From a command/DOS prompt, type the following: arp -s <IP address of camera> <Serial number>

ping -l 408 -t <IP address of camera>

2.If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the camera’s IP address. In the page that appears, use the Browse button to select the upgrade file to use, for example, axis223m.bin. Then click the Load button to restart the upgrade process.

4.After the upgrade is complete (1-10 minutes), the unit will automatically restart and show a steady green on the Power and Status LEDs and flashing green or amber on the Network LED.

5.Reinstall the camera.

6.Windows - If you are using a DHCP server, type the following from a command/DOS prompt:

arp -d <IP address of camera>

If the emergency recovery procedure does not get the camera up and running again, please contact Axis support at www.axis.com/techsup/

Axis support

If you contact Axis support, please help us to help you solve your problems, by providing the server report, the log file and a brief description of the problem.

Server Report - go to Setup > System Options > Support Overview. The server report contains important information about the server and its software, as well as a list of the current parameters.

The Log file is available from Setup > System Options > Logs & Reports. The Log file records events in the unit since the last system restart and can be a useful diagnostic tool when troubleshooting.

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Contents Axis 223M Network Camera User’s Manual About this Document Contents Axis 223M Product Features Product Overview LED Access from a browser Accessing the CameraAccessing the camera from the Internet Setting the root passwordSetting the focus Layout Live ViewAMC Audio controls Video stream types Video StreamsMotion Jpeg MPEG-4 protocols and communication methods How to stream MPEG-4Axis Media Control Other methods of accessing the video streamRTP/RTSP/HTTP or RTP/RTSP/HTTPS Other MPEG-4 clients Accessing the Setup link from a browser Setup linkImage settings Video and Image SettingsImage Overlay/Mask type Overlay/MaskUpload and use an overlay/mask AdvancedOverlay image requirements Camera Settings MPEG-4 Settings Mjpeg Settings Enable Audio Audio SettingsAudio Audio Input Audio ChannelsAudio Output Custom Settings dialog Live View ConfigLayout Default Viewer Default Video FormatAction Buttons Viewer settingsCheck Show custom Link Html ExamplesExternal Video User Defined LinksSequence Mode Event Servers Event ConfigurationEvent Types Triggered event How to set up a triggered eventScheduled Event Pre-trigger and Post-trigger buffersCamera Tampering SettingsMotion Detection Object size, history and sensitivity Examples Port StatusSecurity System OptionsUsers Https IP Address FilteringIeee CA servers Authentication processDate & Time Basic TCP/IP SettingsNetwork Axis 223M System Options Services Advanced TCP/IP SettingsNAT Traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressNetwork Traffic FTPQoS QoS Quality of ServiceSmtp email Ports Ports & DevicesUPnP BonjourLogs & Reports MaintenanceSupport System OverviewAxis 223M System Options Information Using the Control Button Resetting to the factory default settingsAbout Terminal connector Unit ConnectorsTerminal connector schematic diagram Terminal connector pinout tablePower connector block Power connectionsSchematic diagram Power terminal block and Power connectors RS-232 connector Upgrading the firmware TroubleshootingBasic Configuration Checking the firmwareAxis support Emergency recovery procedureProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsVideo/Image problems general Status and Network indicator LEDs are flashing red rapidly Removing and attaching the lens Replacing the lensLens Technical SpecificationsUsers System integration Optimizing your system General performance considerationsBandwidth Frame rates Motion Jpeg and MPEG-4Axis 223M Technical Specifications Axis 223M Technical Specifications Glossary of Terms Axis 223M Glossary of Terms Axis 223M Index IndexRtsp