
| Symptom | 
 | Cause | 
 | Solution | Page | |
| 
 | 
 | 
 | When the surround mode is set to | 
 | ||
| There is no sound | The surround mode is set to | STEREO, no sound will come from | 
 | |||
| STEREO. | the surround speakers. Set the unit | 
 | ||||
| from the surround | 
 | |||||
| speakers. | 
 | 
 | to another surround mode. | 
 | ||
| SURROUND = NO is selected on | Set SURROUND to YES. | 22 | ||||
| 
 | ||||||
| 
 | the SPEAKER CONFIG menu. | |||||
| 
 | 
 | 
 | 
 | |||
| 
 | The PL IIx mode or other 6.1 or | 
 | 
 | 
 | ||
| 
 | 7.1 channel surround sound mode | See the surround mode table. | 38 | |||
| 
 | has not been set as the surround | |||||
| 
 | 
 | 
 | 
 | |||
| 
 | mode. | 
 | 
 | 
 | ||
| There is no sound | SURROUND BACK = NO is | Set SURROUND BACK to YES or | 
 | |||
| from the surround | selected on the SPEAKER CONFIG | 22 | ||||
| back speakers. | menu. | 2CH. | 
 | |||
| 
 | 
 | 
 | ||||
| 
 | Connection has been made to | Connect the speaker to | 
 | |||
| 
 | SURROUND BACK R even though | 
 | ||||
| 
 | SURROUND BACK L when | 8, 22 | ||||
| 
 | the system is being used with the | SURROUND BACK is set to YES. | 
 | |||
| 
 | surround back speakers set to YES. | 
 | ||||
| 
 | • | The subwoofer is not turned on. | • | Turn on the power to the | 
 | |
| 
 | • | The subwoofer level is too low. | 
 | subwoofer. | 22 | |
| 
 | • SUBWOOFER = NO is selected | • Raise the subwoofer level. | ||||
| 
 | 
 | |||||
| 
 | 
 | on the SPEAKER CONFIG menu. | • Select SUBWOOFER = YES. | 
 | ||
| There is no | FRONT : FULL RANGE is set on | When SW PLUS+ is selected as | 
 | |||
| on the SPEAKER  | the SUB W MODE setting, the | 
 | ||||
| sound from the | SUB W MODE: NORMAL is set | bass components are played from | 19, 23 | |||
| subwoofer. | on the SYSTEM SETUP menu, and | the front speakers and subwoofer, | ||||
| 
 | ||||||
| 
 | an analog or PCM source is being | and the sound heard may be | 
 | |||
| 
 | played. | unnatural because of interference. | 
 | |||
| 
 | The playback source does not | 
 | 
 | 
 | ||
| 
 | contain any LFE or sound in the low | 
 | 
 | − | ||
| 
 | range. | 
 | 
 | 
 | ||
| Cannot select the | There is no interchangeability in the | Use  | − | |||
| NEO:6 mode. | input signals. | PCM input signals or analog input | ||||
| signals. | 
 | |||||
| 
 | 
 | 
 | 
 | |||
| NIGHT mode does | 
 | 
 | 
 | 
 | 
 | |
| not function. | A source that is not recorded in | Use a source recorded in Dolby | 
 | |||
| (Only applies to | − | |||||
| Dolby Digital is being played. | Digital. | |||||
| units with NIGHT | 
 | |||||
| 
 | 
 | 
 | 
 | 
 | ||
| mode) | 
 | 
 | 
 | 
 | 
 | |
| Cannot select the | The surround modes available are | 
 | 
 | 
 | ||
| desired surround | limited by input signal and speaker | See the surround mode table. | 38 | |||
| mode. | settings. | 
 | 
 | 
 | ||
| 
 | • | The unit is connected using an | • Use a digital (optical or coaxial) or | 
 | ||
| 
 | 
 | analog connection. | 
 | HDMI connection. | 
 | |
| A noise is | • | The player is conducting search | • | Noise may occur during search | 
 | |
| generated during | 
 | playback. | 
 | playback depending on the | 9, 11 | |
| playback of DTS- | • | Some inappropriate digital | 
 | component. There is nothing | ||
| 
 | 
 | |||||
| encoded CDs, etc. | 
 | processing (level adjustment, | 
 | wrong with the unit. | 
 | |
| 
 | 
 | change of sampling frequency, | • | See the player's instruction | 
 | |
| 
 | 
 | etc.) is happening in the player. | 
 | manual. | 
 | |
ENGLISH
TROUBLESHOOTING
| Symptom | 
 | Cause | 
 | Solution | Page | NAMESAND | FUNCTIONS | |
| Cannot play back | • | The digital signal output of the | • | See the instruction manual of the | 
 | |||
| 
 | 
 | 
 | ||||||
| audio like Dolby | 
 | 
 | 
 | |||||
| 
 | player, etc., is set to PCM. | 
 | player, etc. | 
 | 
 | 
 | ||
| Digital or DTS. | 
 | 
 | − | 
 | CONNECTIONS | |||
| • | The unit is connected using an | • | Use a digital or HDMI | 
 | ||||
| (Indicator does not | 
 | 
 | ||||||
| light up.) | 
 | analog connection. | 
 | connection. | 
 | BASIC | ||
| 
 | 
 | 
 | 
 | 
 | ||||
| 
 | • | The player or other source | • | Connect a component (with | 
 | |||
| Cannot play back | 
 | component does not support | 
 | HDMI version 1.3a or higher) | 
 | |||
| 
 | these audio mode outputs. | 
 | which supports Dolby TrueHD | 
 | ||||
| audio like Dolby | 
 | 
 | 
 | and  | 11 | 
 | 
 | |
| TrueHD or  | 
 | 
 | 
 | 
 | 
 | |||
| • | The audio output of the player is | • | Set the output so that the source | 
 | 
 | |||
| (Indicator does not | 
 | not set properly. | 
 | component will be able to output | 
 | 
 | OPERATION | |
| light up.) | 
 | 
 | 
 | BASIC | ||||
| • The HDMI connections have not | 
 | these audio modes. | 
 | |||||
| 
 | 
 | 
 | ||||||
| 
 | 
 | been performed. | 
 | 
 | 
 | |||
| When playing a CD | 
 | 
 | 
 | 
 | 
 | |||
| on a DVD player, | Depending on the player, the digital | 
 | 
 | 
 | ||||
| 
 | 
 | 
 | 
 | 
 | ||||
| the next track is | signal may be interrupted when a | If using such a DVD player, you | 
 | 
 | 
 | |||
| played with part | track is skipped. The start of the | can play back the audio without | 10 | ADVANCED | CONNECTIONS | |||
| of the beginning | song may be slightly interrupted in | problem by using an analog | ||||||
| 
 | ||||||||
| missing when track | order to determine the surround | connection. | 
 | |||||
| skipping, etc., is | system. | 
 | 
 | 
 | ||||
| conducted. | 
 | 
 | 
 | 
 | 
 | |||
| 
 | 
 | 
 | 
 | 
 | 
 | |||
| 
 | 
 | 
 | 
 | 
 | 
 | SETUP | ||
| 
 | 
 | 
 | 
 | 
 | 
 | ADVANCED | OPERATION | |
| 
 | 
 | 
 | 
 | 
 | 
 | TROUBLESHOOTING | ||
| 
 | 
 | 
 | 
 | 
 | 
 | OTHERS | ||
35