Elo TouchSystems 1528L Troubleshooting, Solutions to Common Problems, Problem Suggestions

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Chapter 4: Troubleshooting

If you are experiencing trouble with your touchmonitor, refer to the following table. If the problem persists, please contact your local dealer or our service center. Elo Technical Support numbers are listed on page 28.

Solutions to Common Problems

Problem	Suggestion(s)
The monitor does not respond	• Check that the monitor’s Power Switch is on.
	• Turn off the power and check the monitor’s
	power cord and signal cable for proper
Characters on the screen are dim	connection.
Characters on the screen are dim	• Refer to the Controls and Adjustments
The screen is blank	section to adjust the brightness.
The screen is blank	• During operation, the monitor screen may
	automatically turn off as a result of the Power
	Saving feature. Press any key to see if the
	screen reappears.
	• Refer to the Controls and Adjustments
OSD or power buttons don’t work	section to adjust the brightness.
OSD or power buttons don’t work	• Check to see that they are not locked out.
“Out of Range” monitor	See page 13.
“Out of Range” monitor	• Check to see of the resolution or vertical
	frequency of your computer is higher than
	that of the LCD monitor.
	• Reconfigure the resolution of your computer
	to make it less than or equal to 1024x768.
	1024x768 is optimal. See Appendix A for
Touch doesn’t work	more information on resolution.
Touch doesn’t work	• Make sure cable is securely attached at both
	ends.

User Manual: 1528L

SW200095 Rev A, Page 23 of 39

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Contents Elo Touch Solutions 1528L Touchmonitors Trademark Acknowledgments DisclaimerSW200095 Rev A, Page 3 Critical functions are Environmental conditions for transport and storage ClassificationEMC Guidance Symbol DescriptionSW200095 Rev A, Page 7 Portable and mobile RF communications equipment Separation distance according to frequency of transmitter Table of Contents Product Description LCD Monitor Performance FeaturesExternal Medical Grade Power Adapter IntroductionUnpacking Your Touchmonitor Installation and SetupFront View Rear View Product OverviewSide View Kensington Lock Remove the Cable Cover USB Interface ConnectionSW200095 Rev A, Page 16 Optimizing the LCD Monitor Installing the Touch Driver SoftwareReplace the Cable Cover Installing the USB Touch Driver Operation About Touchmonitor AdjustmentsControls and Adjustment Auto Adjust Recall DefaultsPhase OSD TimeoutMonitor Angle desktop only Power LED Monitor & Power SavingGeneral Power Saving Mode Power Saving Indicator Mode ConsumptionProblem Suggestions TroubleshootingSolutions to Common Problems VGA Svga XGA Native ResolutionInput Video 15.0 LCD Touchmonitor Safety Waste Electrical and Electronic EquipmentWEEE Directive Care and Handling of Your TouchmonitorMonitor Modes Technical SpecificationsResolution Type Scan KHz Scan Hz Polarity Display ModesHumidity non- condensing 1528L Touch Display SpecificationsDimensions H x W Weight Net Certifications Value Equivalent Types Power Adapter Cord SelectionNorth America Cert Country Agency Mark Cord selection for other than North AmericaHAR Flexible Cord Mechanical Light Transmission per Astm D1003 Visual ResolutionOptical AccuTouch resistive Technology Touchscreen SpecificationsDurability CarollTouch infrared Technology Touchscreen SpecificationsElectrical EnvironmentalContact Elo TouchSystems Contact Elo Touch SolutionsReplacement Parts Part Number II. Emissions and Immunity Information Electrical Safety InformationRegulatory Information SW200095 Rev A, Page 37 Warranty Check out Elo’s Website Getting in Touch with Elo

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