Panasonic KX-TH102-C Making/answering calls, intercom, Problem Cause & solution

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	Useful Information

Making/answering calls, intercom

Problem	Cause & solution
Static is heard, sound	LMove the handset and the base unit away from other
cuts in and out.	electrical appliances (microwave, wireless LAN
Interference from other	appliance, etc.).
electrical units.	LMove closer to the base unit.
	LRaise the base unit antennas.
	LTurn on the clarity booster feature (page 29).
	LIf your base unit is connected to a telephone line with
	DSL service, we recommend connecting a noise filter
	between the base unit and the telephone line jack.
	Contact your DSL provider for details.

The handset and base	LThe ringer volume is turned off. Adjust it (page 46, 68).
unit do not ring.

I cannot make a call.	LThe dialing mode may be set incorrectly. Change the
	setting (page 24).
	LThe base unit (including answering system) or another
	handset is in use. Try again later.

I cannot redial by	LIf the last number dialed was more than 48 digits long,
pressing {REDIAL}.	the number will not be redialed correctly. Dial the
	number manually.
I cannot have a	LMake sure that a Panasonic optional headset is
conversation using the	connected properly (page 77).
headset.	LYour optional Bluetooth headset is not registered.
	Register it (page 77).
	LIf “SP-phone” is displayed on the handset, press {C}
	to switch to the headset.
I cannot make long	LMake sure that you have long distance service.
distance calls.

I cannot page the	LThe called handset is too far from the base unit.
handset or base unit.	LThe called unit is in use. Try again later.

I cannot turn the clarity	LThe resources available for wireless communication
booster feature on.	(making or answering calls with another handset,
	monitoring camera images from a computer, etc.) are
	limited. Wait for the other user to end the operation and
	try again.

The interrupt tones sound	LA call is being received. Press {OFF} to end the call or
while I am on an outside	stop monitoring, then answer the call.
call or on an intercom call
or monitoring a room.

For assistance, please visit http://www.panasonic.com/phonehelp

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Contents Operating Instructions Charge the handset battery for 4 hours before initial usePhonebook Feature highlights Telephone and monitoring featuresKX-TH102-C Nmulti Talk V USB Utility Multi Talk V softwareNmulti Talk V Camera Utility Nmulti Talk V Printing UtilityAccessory information Base unitHandset Accessory item Order number Other additional/replacement accessoriesSales and support information Multi Talk V utilityExpanding your phone system Handsets maxOther devices max KX-THA12/KX-THA17 KX-THA16 Various features using the optional unitsKX-THA13 KX-THA12/KX-THA17 KX-THA16 AB C KX-THA11 KX-THA12/KX-THA17 KX-THA16KX-THA11 KX-THA14KX-THA17 Installation Important safety instructionsMedical BatteryBase unit location/noise For best performanceEnvironment Routine careSetting up the base unit Connecting the AC adaptorOverview Connecting the telephone line cord Noise filter If you subscribe to a DSL serviceBattery charge Setting up the handsetBattery installation Battery strength Battery iconPanasonic battery performance Operation Operating time Battery replacementBase unit ControlsOFF HandsetMute Clear Hold IntercomCharger Understanding the indicatorsBase unit display items DisplaysHandset display items Displayed MeaningMenu icons Handset soft keysVolume RingerMenu Dialing mode Y o Setting the unit before useSet tel line iSET 3 Set dial mode iSET Display language Y oDate and time Y o Save iOFF Base unitSET iSTOP Using the speakerphone Using the handset YPause button for PBX/long distance service users Making callsSP-PHONE Using the base unit oAnswering calls Useful features during a callHold button Y o Mute button Y oTemporary tone dialing for rotary/pulse service users For Call Waiting service usersFlash button Y o Handset clarity booster YUsing the other line during a call Handset phonebook Adding items to the handsetPhonebook Y Editing items in the handset phonebook Y Finding and calling a handset phonebook item YErasing items in the handset phonebook Y Chain dial YCopying an item Copying handset phonebook items YCopying all items Select CopyAdding items to the base unit phonebook o Base unit phonebookFinding and calling a base unit phonebook item o StopErasing items in the base unit phonebook o Editing items in the base unit phonebook oChain dial o Copying base unit phonebook items oCaller ID features Using Caller ID serviceTalking Caller ID Y Private name displayRinger ID Y o Caller listLight-up ID Y Viewing the caller list and calling back Y oCaller ID number auto edit feature Displayed symbolsEditing a caller’s phone number before calling back Y o ExampleClear iOFF Base unit Erasing a selected item HandsetErase iSTOP Erasing all items Handset Select Erase iYESMaking intercom calls Y o Intercom featureAnswering intercom calls Y o IntercomTransferring a call Transferring calls Y oAnswering transferred calls Conference calls Transferring a call to the answering system Y oConference call with 2 outside calls Y o Intercom Call share Joining a conversation Y oCall privacy Y o Enabling monitoring access Monitoring featureAudio monitor Monitoring audio in the roomRinger settings Ringer volume Y oRinger tone Y o Ringer tone iSET Interrupt tone Y o Ring color YOther settings Time adjustment Caller ID subscribers only Y oChanging the handset/base unit name Y o Display contrast Y o Handset Talking Caller ID YHandset key tone Y Handset auto talk YLine selection Setting telephone line Y oSet tel line iSET 3 Line select iSET Flash timeLine mode Set tel line iSET 3 Set line mode iSETChanging the PIN personal identification number o Customer support Y o Call reservation oCall reservation iSET Customer support iSELECTRegistering the handset Y o Registering a unitDeregistering a unit Registration iSELECT Deregistration iSELECT 4 335 iOKSetting up the answering system Answering system featureMemory capacity Turning the answering system on oUseful features during playback Pre-recorded greeting messageGreeting check iSET Erasing messages o Answering system commands Key CommandClear Voice memo Using the answering system remotelyRemote operation Recording a voice memo oKey Remote command Remote commandsRemote code o Answering system settingsRing count o Ring count iSETRecording mode o Caller’s recording time oCall screening o Message alert iSELECT Message alert YTurning on the discoverable mode o Configuring a cellular phoneBluetooth iSET Discoverable iSET Registering a cellular phone oMaking calls Y o Connecting the cellular phoneBase unit Press SP-PHONE or Cellular ISELECTCall iCELL Useful features during a cellular call Using the land line during a cellular call Y oPutting a cellular call on hold Ringer settings for cellular calls Cellular settingsRinger volume Cellular setting iSET Ringer volume iSETCellular setting iSET Ringer tone iSET Answering system settings for cellular calls oCellular setting iSET TAD cell iSET Cellular setting iSET 3 TAD ring count iSETTransferring a cellular call Transferring a cellular callAnswering a transferred cellular call Y o From a cellular phone to the base unit Conference call with a cellular call and land line call Y oFrom the base unit to a cellular phone Transfer to Cell iSETUsing a Cellular Phone with this Unit Connecting to your network Connecting to your LANConnecting the USB cable to the unit CPU System requirements for your computerRAM HDDWall mounting Belt clip Connecting the corded headset Setting up a Bluetooth wireless headset oBluetooth iSET Headset iSET Headset select iSET Headset OptionalError messages No link to base Title errorMove closer to base Try againGeneral use Problem Cause & solution TroubleshootingRecharge battery is Programmable settings Problem Cause & solutionMaking/answering calls, intercom Problem Cause & solutionCaller ID Problem Cause & solution Phonebook Problem Cause & solutionAnswering system Problem Cause & solution Cellular connection/Bluetooth wireless headset Battery recharge Problem Cause & solution FCC and other information Useful Information FCC Warning Responsible partySpecifications Customer services Customer Services DirectoryWarranty Panasonic CorporationNorth America Limited Warranty Limits And Exclusions Direct command chart/programming index Caller Adjustment*1 IDauto Voice enhancer Ringer volumeBase TH102 Monitor access Off Access*3Call screening Playback Recording modeGreeting check Greeting recordIndex Index Page Page When you ship the product Panasonic Puerto Rico, IncCopyright