Q-See QH32DVR4C user manual Appendix E Troubleshooting, Failure Possible reasons

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QH32DVR4C User’s Manual

Appendix E: Troubleshooting

Failure		Possible reasons

After plugging in power, turning on the power switch,	1)	Power cable is damaged.
“POWER” light in front Panel does not turn on, and fan	2)	Power supply is damaged.
does not work.

After plugging in power, turning on the power switch,	1)	Front	panel		cable		is
“POWER” light in front panel turns to green while fan does		damaged.
not work.	2)	Fan is broken.

After plugging in power, turning on switch, “POWER”	The ATX plug in main board is
light turns to green, the indicator lights in the panel turn on	not attached well.
at the same time, but fan does not work.

DVR continuously reboots after start up, and makes a	1)	Upgraded		using		wrong
sound like “di” every 10 seconds.		firmware
	2)	Compression			board		has
		problems.
	3)	Main board has problems.

There are no images in the monitor connected with VOUT	1)	The cable connected with the
after DVR is started.		monitor is damaged.
	2)	Real board of DVR has
		problems.
	3)	Main board of DVR has
		problems.

Cannot find the hard disk in reboot process.	1)	Hard disk cable is damaged.
	2)	The power cable of hard disk
		is not connected.
	3)	Hard disk is damaged.

DVR can not control PTZ through RS-485 port.	1)	RS-485		cable	is		not
		connected		correctly		or	is
		damaged.
	2)	PTZ parameters error.
	3)	RS-485 port of DVR is
		damaged.

Client software can not view DVR live image.	1)	Network error.
	2)	Wrong	DVR setup			(wrong
		IP, port number, username or
		password, etc).
	3)	Old player SDK (playm4.dll)

Notes:

1)Place the DVR in well ventilated area so that it operates within the recommended range of temperature and humidity as in specifications.

2)If the circuit board gets wet, dust on circuit board can cause a short circuit. The circuit board, plug and socket, housing fan and housing should be cleaned by brushing.

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Contents QH32DVR4C QH32DVR4C User’s Manual QH32DVR4C User’s Manual Website Customer Service Storage Functions Product IntroductionPreview & Playback Functions Network FunctionsOthers Installation Notice Installation Tools InstallationChecking the DVR and Its Accessories Hard Drive HDD InstallationSystem Setup Rear Panel DescriptionQSC26404 Rear Panel Index Type Name Description Operational InstructionsFront Panel Front Panel Form 3-1 Items on Front Panel【】【】 Index Name Description IR Remote ControlPowering Down the DVR Loading the Batteries Into the Remote Control【】Starting the Remote Control Disabling the Remote ControlForm 3-3 List of Menu Options Menu Description Menu OptionsHow to Enter Into Menu Mode Menu OperationMain Menu Description Edit status, you can input text in the box Key to select number, upper case, lower case or symbolsYou can use To select one Key to enter intoHow to Exit Menu Key to exit menu and return to preview modeInput Text Key to display or hide the camera status bar Basic Operation Guide Power OnLight is off, please do the following Light is green. On the monitor or VGA displayIcon Icon Color Status Description Recording status Form 4-1 Camera record statusKey to switch to multi-screen view Alarm statusInput password User Name and PasswordLogin Change PasswordKeys. As .6 shows Change users’ passwordPTZ Control Interface PTZ Pan, Tilt, Zoom ControlPress Key to select the PTZ camera on channel Adjust Preset DescriptionSelect Channel PTZ Control Keys DescriptionManual【】Record【】 Start/Stop Auto in PTZ Control Mode【Exit PTZ Control】 Mode Press ESC or Enter to exit and return to preview modeDescription PlaybackTo select recorded file type. The file type options are List box. You can use10 Playback interface Copy segment Edit Stop copy Open/Close soundTo pause/continue playback. If played frame by Frame, PressControl Bar Functions Playback With Mouse AttachedBackup Recorded Files Playback interface, you can backup the recorded filesBar stays at the file you want to backup, press Edit Again to stop selecting. This segment is selected 12 Playback listPlease refer to Chapter Shutting Down the DVRPassword Modification Parameters Setup GuideAdministrator and Password Enter into administrator menuUser management Add User Add and Delete UsersEnter into User Management interface Steps are as followsAdd new user name Setup the password for new userSave the new user’s password and rights Setup the rights for new userMAC Address Press Cancel or ESC to abort deleting. As shown in figUser rights description Local Remote through network or internetKey to abort modification Effective. Press Cancel button or ESCUnit Name and Device ID Confirm button and pressDevice ID Video Output Standard and VGA SetupPress Confirm button to save or Cancel to abort VGA setupTo save the change Camera NameCamera Name Position Then use Key to select OSD format. Here are the OSD formats Display menu, you can setup DVR system date and timeMove your active frame to Date/Time setup and press enter Return to Camera menu, and press Confirm button to save it.Date OSD Position Video Parameters SetupSelect camera Please use Satisfied with the real time video image, press EnterTo abort modification 22*18 panels 22*15 for NTSC, you can use Keys to move Mask Area SetupHere is an example of the mask area function shown as fig Disabling the mask check box cancels the mask areaView Tampering Alarm Enter into Camera menu Select camera Please useSelect sensitivity Enter into Camera menu Video Loss AlarmAfter your setup, press Confirm button Save alarm setupEnter into Camera menu Select camera Use Motion DetectionClear all motion areas Press Clear motion area】【 Preview Properties QH32DVR4C User’s Manual Recording menu description Recording SetupAll day recording setup Enter into recording schedule menu Select a day and enable all day recording optionBit Rate Type Copy to other days Select one day and disable all day recording optionSetup time period and record type Record typeEnter into Alarm in Handling sub menu External Alarm Input and Relay OutputExternal alarm input setup Alarm typeSave setup Alarm trigger record channel setupSchedule for alarm handle method Alarm handle methodPTZ Linkage Setup alarm out schedule Alarm relay output setup Alarms menu, useSelect delay time Enter into alarm out scheduleExceptions Network menu description Network ParametersAdvanced setup description PPPoE DVR supports PPPoE dail-up function Accessing the DVR over a network Accessing the DVR from a remote computer PTZ menu description PTZ Pan, Tilt, ZoomPreset setup Iris FOCUS+ FOCUS- ZOOM+ Sequence setupCruise setup Utilities Restore ParametersUpgrade Hard Disk Management Stop Alarm OutReboot Power OffView Log For example The steps of viewing alarm log By TimeBy Type&Date System Information FTP Server Setup Firmware UpgradeSetup username Upgrade Mode Moving Drag the left keySingle click the left key Right clickScroll wheel forward Click the right key= d i ⎟ 8 ⋅ 3600 ⎟1024 Appendix B HDD Capacity CalculationAppendix C DVR Connect Cable Definition Material and toolRJ45 introduction Pin definition QH32DVR4C User’s Manual Appendix D DVR Specifications Models QOCDC60 QOCDC36 Appendix D Camera SpecificationsFailure Possible reasons Appendix E TroubleshootingAppendix F Product Service & Warranty Appendix G Customer Information Card Website Customer Service