Q-See QH32DVR4C user manual Appendix F Product Service & Warranty

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QH32DVR4C User’s Manual

Appendix F: Product Service & Warranty

Thank you for choosing our products.

All of our products users have a conditional free warranty repair service for hardware within 12 months starting from purchase date, and a free exchange service within one month (valid for manufacturing defects). Permanent upgrading service is provided for the software.

Liability Exclusions:

Any product malfunction, abnormalities in operation or damage caused by following reasons are not within the free service scope of our company. Please select payable service.

(1)Equipment damage caused by improper operation

(2)Improper environment and conditions in/on which the equipment operates, e.g., improper power, environment temperature, humidity and lightening strike etc. that cause equipment damage.

(3)Damage caused by acts of nature: earthquake and fire etc.

(4)Equipment damage caused by the maintenance of personnel not authorized by our company.

(5)Product sold over 12 months ago.

In order to provide various services to you, please complete registration procedure after you purchase the product. Cut off or copy User’s Information Card and fax or mail it to us after the card is filled in.

Contact Us:

Q-See Products

8015 E. Crystal Dr

Anaheim, CA 92807

Website:

http://www.q-see.com

Customer Service:

Phone: 877-998-3440 x 538

Email: cs@dpsi-usa.com

Tech Support:

Phone: 877-998-3440 x 539

Email: ts@dpsi-usa.com

Fax:

714-998-3509

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Contents QH32DVR4C QH32DVR4C User’s Manual QH32DVR4C User’s Manual Website Customer Service Product Introduction Storage FunctionsNetwork Functions Preview & Playback FunctionsOthers Installation Checking the DVR and Its AccessoriesHard Drive HDD Installation Installation Notice Installation ToolsRear Panel Description System SetupQSC26404 Rear Panel Operational Instructions Front PanelFront Panel Form 3-1 Items on Front Panel Index Type Name Description【】【】 IR Remote Control Index Name DescriptionLoading the Batteries Into the Remote Control【】 Starting the Remote ControlDisabling the Remote Control Powering Down the DVRMenu Description Menu Options Form 3-3 List of Menu OptionsMenu Operation How to Enter Into Menu ModeMain Menu Description Key to select number, upper case, lower case or symbols You can use To select oneKey to enter into Edit status, you can input text in the boxKey to exit menu and return to preview mode How to Exit MenuInput Text Basic Operation Guide Power On Light is off, please do the followingLight is green. On the monitor or VGA display Key to display or hide the camera status barRecording status Form 4-1 Camera record status Icon Icon Color Status DescriptionAlarm status Key to switch to multi-screen viewUser Name and Password LoginChange Password Input passwordChange users’ password Keys. As .6 showsPTZ Pan, Tilt, Zoom Control PTZ Control InterfaceAdjust Preset Description Select ChannelPTZ Control Keys Description Press Key to select the PTZ camera on channelStart/Stop Auto in PTZ Control Mode 【Exit PTZ Control】 ModePress ESC or Enter to exit and return to preview mode Manual【】Record【】Playback DescriptionList box. You can use To select recorded file type. The file type options are10 Playback interface Open/Close sound To pause/continue playback. If played frame byFrame, Press Copy segment Edit Stop copyPlayback With Mouse Attached Control Bar FunctionsPlayback interface, you can backup the recorded files Backup Recorded FilesBar stays at the file you want to backup, press Edit 12 Playback list Again to stop selecting. This segment is selectedShutting Down the DVR Please refer to ChapterParameters Setup Guide Administrator and PasswordEnter into administrator menu Password ModificationUser management Add and Delete Users Enter into User Management interfaceSteps are as follows Add UserSetup the password for new user Add new user nameSetup the rights for new user Save the new user’s password and rightsPress Cancel or ESC to abort deleting. As shown in fig User rights description LocalRemote through network or internet MAC AddressEffective. Press Cancel button or ESC Unit Name and Device IDConfirm button and press Key to abort modificationVideo Output Standard and VGA Setup Press Confirm button to save or Cancel to abortVGA setup Device IDCamera Name To save the changeCamera Name Position Display menu, you can setup DVR system date and time Move your active frame to Date/Time setup and press enterReturn to Camera menu, and press Confirm button to save it. Then use Key to select OSD format. Here are the OSD formatsVideo Parameters Setup Date OSD PositionSatisfied with the real time video image, press Enter Select camera Please useTo abort modification Mask Area Setup 22*18 panels 22*15 for NTSC, you can use Keys to moveDisabling the mask check box cancels the mask area Here is an example of the mask area function shown as figEnter into Camera menu Select camera Please use View Tampering AlarmSelect sensitivity Video Loss Alarm Enter into Camera menuSave alarm setup After your setup, press Confirm buttonMotion Detection Enter into Camera menu Select camera UseClear motion area Clear all motion areas Press】【 Preview Properties QH32DVR4C User’s Manual Recording Setup Recording menu descriptionSelect a day and enable all day recording option All day recording setup Enter into recording schedule menuBit Rate Type Select one day and disable all day recording option Setup time period and record typeRecord type Copy to other daysExternal Alarm Input and Relay Output External alarm input setupAlarm type Enter into Alarm in Handling sub menuAlarm trigger record channel setup Schedule for alarm handle methodAlarm handle method Save setupPTZ Linkage Alarm relay output setup Alarms menu, use Select delay timeEnter into alarm out schedule Setup alarm out scheduleExceptions Network Parameters Network menu descriptionAdvanced setup description PPPoE DVR supports PPPoE dail-up function Accessing the DVR over a network Accessing the DVR from a remote computer PTZ Pan, Tilt, Zoom PTZ menu descriptionPreset setup Sequence setup Iris FOCUS+ FOCUS- ZOOM+Cruise setup Restore Parameters UtilitiesUpgrade Stop Alarm Out RebootPower Off Hard Disk ManagementView Log By Time For example The steps of viewing alarm logBy Type&Date System Information Firmware Upgrade FTP Server SetupSetup username Upgrade Mode Drag the left key Single click the left keyRight click MovingClick the right key Scroll wheel forwardAppendix B HDD Capacity Calculation = d i ⎟ 8 ⋅ 3600 ⎟1024Material and tool Appendix C DVR Connect Cable DefinitionRJ45 introduction Pin definition QH32DVR4C User’s Manual Appendix D DVR Specifications Appendix D Camera Specifications Models QOCDC60 QOCDC36Appendix E Troubleshooting Failure Possible reasonsAppendix F Product Service & Warranty Appendix G Customer Information Card Website Customer Service