PYLE Audio SIP 3.2.1 manual Select Features ACD Login/Logout

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User Guide for the SoundPoint IP 32x/33x Desktop Phone

When ACD is enabled on your phone, the line icon

appears. This is the

default setting. No calls will be directed to your phone.

After you log in (refer to To log into the ACD:), the line icon changes to

.

You are now considered available and calls will be directed to your phone.

After you end a call, the line icon alternates between

and

showing you are now unavailable. You must set yourself to available for calls to be directed to you again (refer to To set ACD agent availability:)

To log into the ACD:

1. Press .

2.Select Features > ACD Login/Logout...

3.Select Login.

4.Press .

5.Enter your user ID and press the Login soft key.

6.Press to display the next field.

7.Press .

4 - 2

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Contents User Guide for the Polycom SoundPoint IP 32x/33x Phone Trademark Information About This Guide Changes to this GuideUser Guide for the SoundPoint IP 32x/33x Desktop Phone Contents Using the Basic Features of Your SoundPoint IP 32x/33x Phone Troubleshooting Your SoundPoint IP 32x/33x PhoneContents User Guide for the SoundPoint IP 32x/33x Desktop Phone Viii Getting Started with Your SoundPoint IP 32x/33x Phone Parts List Assembling Your SoundPoint IP 32x/33x Phone Connecting Network and Power Source IP 32x phones do notConnecting the Handset and Optional Headset Headset Not IncludedAttaching the Base To attach the base as a desk mount Registering the Phone Features of Your SoundPoint IP 32x/33x Phone User Guide for the SoundPoint IP 32x/33x Desktop Phone Hookswitch Before You Use Your SoundPoint IP 32x/33x Phone Entry modes User Guide for the SoundPoint IP 32x/33x Desktop Phone Customizing Your SoundPoint IP 32x/33x Phone Configuring Basic Settings Appearance of Time and DateSelect Settings Basic Contrast Display ContrastBacklight Intensity Select Settings Basic Backlight Intensity Select Backlight On Intensity Select Backlight Idle IntensitySelect Maximum Intensity Headset Memory Mode Electronic HookswitchSelect Settings Basic Preferences Headset Headset Memory Select Settings Basic Ring Type Ring TypeLanguage Support Select Settings Basic Preferences LanguageSelect Settings Basic Preferences Directory search Directory SearchAdjusting the Volume Muting the MicrophoneManaging Call Lists Managing Contacts Adding ContactsUser Guide for the SoundPoint IP 32x/33x Desktop Phone Adding Contacts From Call Lists Refer to Searching For a Contact on Editing Contacts Deleting Contacts Placing a Call to a Contact Searching For a ContactSelect Corporate Directory Searching the Corporate Directory Managing Incoming Calls Distinguishing CallsRejecting Calls Diverting Calls System Customizations Supporting Multiple LinesSupporting Multiple Line Keys Per Line Supporting Shared Lines User Guide for the SoundPoint IP 32x/33x Desktop Phone Using the Basic Features of Your SoundPoint IP 32x/33x Phone Placing a Call To place a call using the handset Answering a Call Duration and destination Press To place the original call on hold Ending a Call Redialing Placing a Call on HoldSetting Up Conferences Call the first partyTransferring Calls To transfer a call onTo transfer a call Administrator Forwarding CallsTo disable call forwarding Enabling Do Not Disturb Assigning Speed Dial IndexesAssigning New Speed Dial Indexes Using Voice Mail More voice messages are waiting at the message center User Guide for the SoundPoint IP 32x/33x Desktop Phone SIP-B Automatic Call Distribution Select Features ACD Login/Logout Using Multiple Call Appearances Select Features ACD Agent AvailabilitUser Guide for the SoundPoint IP 32x/33x Desktop Phone Presence Using Buddy ListsSelect Features Presence My Status Managing BuddiesTo add or delete a contact from your buddy list Select Features Presence Buddy Status Select Features Presence Privacy ListIntegrating With Microsoft Live Communications Server Restarting Your Phone Select Settings Basic Restart Phone User Guide for the SoundPoint IP 32x/33x Desktop Phone Troubleshooting Your SoundPoint IP 32x/33x Phone Power and Startup Symptom Problem Corrective ActionControls Then select Status NetworkAccess to Screens and Systems Lines Line Information. FromCalling Check status of handset, headset if Displays Refer to Display Contrast onTesting Phone Hardware AudioProductivity Suite To test your phone hardware User Guide for the SoundPoint IP 32x/33x Desktop Phone Regulatory Notices Polycom Limited Warranty and Limitation Liability CE and Vcci Mark Safety and Compliance Russian Compliance Symbols NumericsUser Guide for the SoundPoint IP 32x/33x Desktop Phone Index User Guide for the SoundPoint IP 32x/33x Desktop Phone Index End-User License Agreement for Polycom Software Support Services Limitation of Liability Corporate Headquarters Israel OfficeNetherlands Office