PYLE Audio SIP 3.2.1 manual Controls, Then select Status Network

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		Troubleshooting Your SoundPoint IP 32x/33x Phone

Controls

Symptom	Problem	Corrective Action

The dial pad does not work.	The dial pad on the SoundPoint	Do one of the following steps:
	IP 32x/33x phone does not	• Check for a response from other
	respond.	• Check for a response from other
	respond.	feature keys or from the dial pad.
		feature keys or from the dial pad.
		• Place a call to the phone from a known
		working telephone. Check for display
		updates.
		• Check if the LAN port is active or
		inactive. Press the menu key, and
		then select Status > Network >
		Ethernet. From the Ethernet page,
		scroll to the LAN port field and verify
		that it is active.
		• Check the termination at the switch or
		hub end of the network LAN cable.
		Ensure that the switch/hub port
		connected to the telephone is
		operational (if not accessible, contact
		your system administrator).
		• Before restarting your phone (refer to
		Restarting Your Phone on page 4-8),
		contact your system administrator.
		Your system administrator may want
		to troubleshoot your phone in more
		detail before restarting the phone and
		losing current status information.

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Contents User Guide for the Polycom SoundPoint IP 32x/33x Phone Trademark Information Changes to this Guide About This GuideUser Guide for the SoundPoint IP 32x/33x Desktop Phone Contents Troubleshooting Your SoundPoint IP 32x/33x Phone Using the Basic Features of Your SoundPoint IP 32x/33x PhoneContents User Guide for the SoundPoint IP 32x/33x Desktop Phone Viii Getting Started with Your SoundPoint IP 32x/33x Phone Parts List Assembling Your SoundPoint IP 32x/33x Phone IP 32x phones do not Connecting Network and Power SourceHeadset Not Included Connecting the Handset and Optional HeadsetAttaching the Base To attach the base as a desk mount Registering the Phone Features of Your SoundPoint IP 32x/33x Phone User Guide for the SoundPoint IP 32x/33x Desktop Phone Hookswitch Before You Use Your SoundPoint IP 32x/33x Phone Entry modes User Guide for the SoundPoint IP 32x/33x Desktop Phone Customizing Your SoundPoint IP 32x/33x Phone Appearance of Time and Date Configuring Basic SettingsBacklight Intensity Select Settings Basic ContrastDisplay Contrast Select Settings Basic Backlight Intensity Select Maximum Intensity Select Backlight On IntensitySelect Backlight Idle Intensity Select Settings Basic Preferences Headset Headset Memory Headset Memory ModeElectronic Hookswitch Ring Type Select Settings Basic Ring TypeSelect Settings Basic Preferences Directory search Select Settings Basic Preferences LanguageLanguage Support Directory SearchMuting the Microphone Adjusting the VolumeManaging Call Lists Adding Contacts Managing ContactsUser Guide for the SoundPoint IP 32x/33x Desktop Phone Adding Contacts From Call Lists Refer to Searching For a Contact on Editing Contacts Deleting Contacts Select Corporate Directory Placing a Call to a ContactSearching For a Contact Searching the Corporate Directory Distinguishing Calls Managing Incoming CallsRejecting Calls Diverting Calls Supporting Multiple Line Keys Per Line System CustomizationsSupporting Multiple Lines Supporting Shared Lines User Guide for the SoundPoint IP 32x/33x Desktop Phone Using the Basic Features of Your SoundPoint IP 32x/33x Phone Placing a Call To place a call using the handset Answering a Call Duration and destination Press To place the original call on hold Ending a Call Placing a Call on Hold RedialingCall the first party Setting Up ConferencesTo transfer a call on Transferring CallsTo transfer a call Forwarding Calls AdministratorTo disable call forwarding Assigning Speed Dial Indexes Enabling Do Not DisturbAssigning New Speed Dial Indexes Using Voice Mail More voice messages are waiting at the message center User Guide for the SoundPoint IP 32x/33x Desktop Phone SIP-B Automatic Call Distribution Select Features ACD Login/Logout Select Features ACD Agent Availabilit Using Multiple Call AppearancesUser Guide for the SoundPoint IP 32x/33x Desktop Phone Select Features Presence My Status Using Buddy ListsPresence Managing BuddiesTo add or delete a contact from your buddy list Integrating With Microsoft Live Communications Server Select Features Presence Buddy StatusSelect Features Presence Privacy List Restarting Your Phone Select Settings Basic Restart Phone User Guide for the SoundPoint IP 32x/33x Desktop Phone Troubleshooting Your SoundPoint IP 32x/33x Phone Symptom Problem Corrective Action Power and StartupThen select Status Network ControlsLines Line Information. From Access to Screens and SystemsCalling Check status of handset, headset if Refer to Display Contrast on DisplaysProductivity Suite Testing Phone HardwareAudio To test your phone hardware User Guide for the SoundPoint IP 32x/33x Desktop Phone Regulatory Notices Polycom Limited Warranty and Limitation Liability CE and Vcci Mark Safety and Compliance Russian Compliance Numerics SymbolsUser Guide for the SoundPoint IP 32x/33x Desktop Phone Index User Guide for the SoundPoint IP 32x/33x Desktop Phone Index End-User License Agreement for Polycom Software Support Services Limitation of Liability Netherlands Office Corporate HeadquartersIsrael Office