PYLE Audio SIP 3.2.1 manual Displays, Refer to Display Contrast on

Page 81

 

 

Troubleshooting Your SoundPoint IP 32x/33x Phone

 

 

 

Displays

 

 

 

 

 

Symptom

Problem

Corrective Action

 

 

 

There is no display.

Power is not correctly applied to

Do one of the following steps:

The display is incorrect.

the SoundPoint IP 32x/33x

• Check that the display is illuminated.

phone.

The display has bad contrast.

• Make sure the LAN cable is inserted

 

 

 

properly at the rear of the phone (try

 

 

unplugging and re-inserting the

 

 

cable).

 

 

• If using Power over Ethernet (PoE),

 

 

have your system administrator check

 

 

that the switch is supplying power to

 

 

the phone.

 

 

• Use the screen capture feature.

 

 

Contact your system administrator to

 

 

determine if it is enabled.

 

 

 

 

The contrast needs adjustment.

Do one of the following steps:

 

 

• Refer to Display Contrast on page 2-3.

 

 

• Reboot the phone to obtain a default

 

 

level of contrast.

 

 

• Use the screen capture feature.

 

 

Contact your system administrator to

 

 

determine if it is enabled.

 

 

 

 

Outbound or inbound calling is

Do one of the following steps:

 

unsuccessful.

• Place a call to the phone under

 

 

investigation. Check that the display

 

 

indicates incoming call information.

 

 

• Lift the handset. Ensure the dial tone

 

 

is present and place a call to another

 

 

extension or number. Check that the

 

 

display changes in response.

 

 

 

The display flickers.

A certain type of older

Do one of the following steps:

 

fluorescent lighting causes the

• Move the SoundPoint IP 32x/33x SIP

 

display to appear to flicker.

 

phone away from the lights.

 

 

 

 

• Replace the lights.

 

 

• Use the screen capture feature.

 

 

Contact your system administrator to

 

 

determine if it is enabled.

 

 

 

5 - 7

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Contents User Guide for the Polycom SoundPoint IP 32x/33x Phone Trademark Information Changes to this Guide About This GuideUser Guide for the SoundPoint IP 32x/33x Desktop Phone Contents Troubleshooting Your SoundPoint IP 32x/33x Phone Using the Basic Features of Your SoundPoint IP 32x/33x PhoneContents User Guide for the SoundPoint IP 32x/33x Desktop Phone Viii Getting Started with Your SoundPoint IP 32x/33x Phone Parts List Assembling Your SoundPoint IP 32x/33x Phone IP 32x phones do not Connecting Network and Power SourceHeadset Not Included Connecting the Handset and Optional HeadsetAttaching the Base To attach the base as a desk mount Registering the Phone Features of Your SoundPoint IP 32x/33x Phone User Guide for the SoundPoint IP 32x/33x Desktop Phone Hookswitch Before You Use Your SoundPoint IP 32x/33x Phone Entry modes User Guide for the SoundPoint IP 32x/33x Desktop Phone Customizing Your SoundPoint IP 32x/33x Phone Appearance of Time and Date Configuring Basic SettingsSelect Settings Basic Contrast Display ContrastBacklight Intensity Select Settings Basic Backlight Intensity Select Backlight On Intensity Select Backlight Idle IntensitySelect Maximum Intensity Headset Memory Mode Electronic HookswitchSelect Settings Basic Preferences Headset Headset Memory Ring Type Select Settings Basic Ring TypeSelect Settings Basic Preferences Directory search Select Settings Basic Preferences LanguageLanguage Support Directory SearchMuting the Microphone Adjusting the VolumeManaging Call Lists Adding Contacts Managing ContactsUser Guide for the SoundPoint IP 32x/33x Desktop Phone Adding Contacts From Call Lists Refer to Searching For a Contact on Editing Contacts Deleting Contacts Placing a Call to a Contact Searching For a ContactSelect Corporate Directory Searching the Corporate Directory Distinguishing Calls Managing Incoming CallsRejecting Calls Diverting Calls System Customizations Supporting Multiple LinesSupporting Multiple Line Keys Per Line Supporting Shared Lines User Guide for the SoundPoint IP 32x/33x Desktop Phone Using the Basic Features of Your SoundPoint IP 32x/33x Phone Placing a Call To place a call using the handset Answering a Call Duration and destination Press To place the original call on hold Ending a Call Placing a Call on Hold RedialingCall the first party Setting Up ConferencesTo transfer a call on Transferring CallsTo transfer a call Forwarding Calls AdministratorTo disable call forwarding Assigning Speed Dial Indexes Enabling Do Not DisturbAssigning New Speed Dial Indexes Using Voice Mail More voice messages are waiting at the message center User Guide for the SoundPoint IP 32x/33x Desktop Phone SIP-B Automatic Call Distribution Select Features ACD Login/Logout Select Features ACD Agent Availabilit Using Multiple Call AppearancesUser Guide for the SoundPoint IP 32x/33x Desktop Phone Select Features Presence My Status Using Buddy ListsPresence Managing BuddiesTo add or delete a contact from your buddy list Select Features Presence Buddy Status Select Features Presence Privacy ListIntegrating With Microsoft Live Communications Server Restarting Your Phone Select Settings Basic Restart Phone User Guide for the SoundPoint IP 32x/33x Desktop Phone Troubleshooting Your SoundPoint IP 32x/33x Phone Symptom Problem Corrective Action Power and StartupThen select Status Network ControlsLines Line Information. From Access to Screens and SystemsCalling Check status of handset, headset if Refer to Display Contrast on DisplaysTesting Phone Hardware AudioProductivity Suite To test your phone hardware User Guide for the SoundPoint IP 32x/33x Desktop Phone Regulatory Notices Polycom Limited Warranty and Limitation Liability CE and Vcci Mark Safety and Compliance Russian Compliance Numerics SymbolsUser Guide for the SoundPoint IP 32x/33x Desktop Phone Index User Guide for the SoundPoint IP 32x/33x Desktop Phone Index End-User License Agreement for Polycom Software Support Services Limitation of Liability Corporate Headquarters Israel OfficeNetherlands Office
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