PYLE Audio SIP 3.2.1 manual Check status of handset, headset if

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User Guide for the SoundPoint IP 32x/33x Desktop Phone

Symptom	Problem	Corrective Action

The phone does not ring.	Ring setting or volume is low.	Do one of the following steps:
		• Adjust the ringing level from the front
		panel using the volume up/down keys.
		• Check status of handset, headset (if
		connected), and Hands-Free
		Speakerphone.

	Outbound or inbound calling is	Do one of the following steps:
	unsuccessful.	• Place a call to the phone under
		investigation. Check that the display
		indicates incoming call information.
		• Lift the handset. Ensure the dial tone
		is present and place a call to another
		extension or number. Check that the
		display changes in response.

	You turned off the ringer.	Do one of the following steps:
		• During an incoming call, lift the
		handset, press the Speakerphone
		key or press the Headset key to
		obtain a dial tone.
		• Press the ringing Line Key or the
		Answer soft key to answer the call.
		• If the handset is off-hook when you
		press the Answer soft key or the Line
		Key, the call is routed to the handset.
		• If the handset is on-hook when you
		press the Answer soft key or Line
		Key, the call is routed to the speaker.

“Service Unavailable” appears	The user pressed the New Call	Check with your system administrator to
on the graphic display.	soft key, dialed a number with the	see when your phone will be registered.
	handset on-hook, or attempted to
	make a call from the contact
	directory when the phone was
	not registered.

The line icon shows an	The phone line is unregistered.	Contact your system administrator.
unregistered line icon.

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Contents User Guide for the Polycom SoundPoint IP 32x/33x Phone Trademark Information About This Guide Changes to this GuideUser Guide for the SoundPoint IP 32x/33x Desktop Phone Contents Using the Basic Features of Your SoundPoint IP 32x/33x Phone Troubleshooting Your SoundPoint IP 32x/33x PhoneContents User Guide for the SoundPoint IP 32x/33x Desktop Phone Viii Getting Started with Your SoundPoint IP 32x/33x Phone Parts List Assembling Your SoundPoint IP 32x/33x Phone Connecting Network and Power Source IP 32x phones do notConnecting the Handset and Optional Headset Headset Not IncludedAttaching the Base To attach the base as a desk mount Registering the Phone Features of Your SoundPoint IP 32x/33x Phone User Guide for the SoundPoint IP 32x/33x Desktop Phone Hookswitch Before You Use Your SoundPoint IP 32x/33x Phone Entry modes User Guide for the SoundPoint IP 32x/33x Desktop Phone Customizing Your SoundPoint IP 32x/33x Phone Configuring Basic Settings Appearance of Time and DateBacklight Intensity Select Settings Basic ContrastDisplay Contrast Select Settings Basic Backlight Intensity Select Maximum Intensity Select Backlight On IntensitySelect Backlight Idle Intensity Select Settings Basic Preferences Headset Headset Memory Headset Memory ModeElectronic Hookswitch Select Settings Basic Ring Type Ring TypeSelect Settings Basic Preferences Language Select Settings Basic Preferences Directory searchLanguage Support Directory SearchAdjusting the Volume Muting the MicrophoneManaging Call Lists Managing Contacts Adding ContactsUser Guide for the SoundPoint IP 32x/33x Desktop Phone Adding Contacts From Call Lists Refer to Searching For a Contact on Editing Contacts Deleting Contacts Select Corporate Directory Placing a Call to a ContactSearching For a Contact Searching the Corporate Directory Managing Incoming Calls Distinguishing CallsRejecting Calls Diverting Calls Supporting Multiple Line Keys Per Line System CustomizationsSupporting Multiple Lines Supporting Shared Lines User Guide for the SoundPoint IP 32x/33x Desktop Phone Using the Basic Features of Your SoundPoint IP 32x/33x Phone Placing a Call To place a call using the handset Answering a Call Duration and destination Press To place the original call on hold Ending a Call Redialing Placing a Call on HoldSetting Up Conferences Call the first partyTransferring Calls To transfer a call onTo transfer a call Administrator Forwarding CallsTo disable call forwarding Enabling Do Not Disturb Assigning Speed Dial IndexesAssigning New Speed Dial Indexes Using Voice Mail More voice messages are waiting at the message center User Guide for the SoundPoint IP 32x/33x Desktop Phone SIP-B Automatic Call Distribution Select Features ACD Login/Logout Using Multiple Call Appearances Select Features ACD Agent AvailabilitUser Guide for the SoundPoint IP 32x/33x Desktop Phone Using Buddy Lists Select Features Presence My StatusPresence Managing BuddiesTo add or delete a contact from your buddy list Integrating With Microsoft Live Communications Server Select Features Presence Buddy StatusSelect Features Presence Privacy List Restarting Your Phone Select Settings Basic Restart Phone User Guide for the SoundPoint IP 32x/33x Desktop Phone Troubleshooting Your SoundPoint IP 32x/33x Phone Power and Startup Symptom Problem Corrective ActionControls Then select Status NetworkAccess to Screens and Systems Lines Line Information. FromCalling Check status of handset, headset if Displays Refer to Display Contrast onProductivity Suite Testing Phone HardwareAudio To test your phone hardware User Guide for the SoundPoint IP 32x/33x Desktop Phone Regulatory Notices Polycom Limited Warranty and Limitation Liability CE and Vcci Mark Safety and Compliance Russian Compliance Symbols NumericsUser Guide for the SoundPoint IP 32x/33x Desktop Phone Index User Guide for the SoundPoint IP 32x/33x Desktop Phone Index End-User License Agreement for Polycom Software Support Services Limitation of Liability Netherlands Office Corporate HeadquartersIsrael Office