PYLE Audio SIP 3.2.1 manual Audio, Productivity Suite, Testing Phone Hardware

Page 82

User Guide for the SoundPoint IP 32x/33x Desktop Phone

Audio

Symptom

Problem

Corrective Action

 

 

 

There is no audio on the

The connections are not correct.

Do one of the following steps:

headset.

 

• Ensure the headset is plugged into the

 

 

jack marked Headset at the rear of the

 

 

phone.

 

 

• Ensure the headset amplifier (if

 

 

present) is turned on and/or the

 

 

volume is correctly adjusted. If the

 

 

amplifier uses batteries, check that

 

 

they are fully charged.

 

 

 

You are using a headset and the

There may be an issue with the

Do the following:

people you call hear echo.

echo cancellation feature of your

• Press the Menu key, then select

 

headset.

 

Settings > Basic > Preferences >

 

 

Headset > Echo Cancellation.

 

 

• Using the arrow keys, select Enabled,

 

 

and then press the Select soft key.

 

 

• Contact your system administrator.

 

 

 

Productivity Suite

Symptom

Problem

Corrective Action

 

 

 

You are trying to access one of

The license is not installed on

Do the following:

the following features, but it is not

your phone or it has expired.

• Press the Menu key, then select

available on your phone:

 

 

Status > Licenses.

•

Corporate Directory

 

 

• Using the arrow keys, verify that the

• Recording and Playback of

 

features that you want to use has a

 

Audio Calls

 

valid license.

•

Managing Conferences

 

• Contact your system administrator.

 

audio on the headset.

 

 

 

 

 

 

Testing Phone Hardware

Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. From the diagnostics menu, you can test your phone’s microphones, speaker, handset, third-party headset (if present), keypad mappings, and LCD display. See your system administrator for instructions on how to perform these tests.

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Contents User Guide for the Polycom SoundPoint IP 32x/33x Phone Trademark Information About This Guide Changes to this GuideUser Guide for the SoundPoint IP 32x/33x Desktop Phone Contents Using the Basic Features of Your SoundPoint IP 32x/33x Phone Troubleshooting Your SoundPoint IP 32x/33x PhoneContents User Guide for the SoundPoint IP 32x/33x Desktop Phone Viii Getting Started with Your SoundPoint IP 32x/33x Phone Parts List Assembling Your SoundPoint IP 32x/33x Phone Connecting Network and Power Source IP 32x phones do notConnecting the Handset and Optional Headset Headset Not IncludedAttaching the Base To attach the base as a desk mount Registering the Phone Features of Your SoundPoint IP 32x/33x Phone User Guide for the SoundPoint IP 32x/33x Desktop Phone Hookswitch Before You Use Your SoundPoint IP 32x/33x Phone Entry modes User Guide for the SoundPoint IP 32x/33x Desktop Phone Customizing Your SoundPoint IP 32x/33x Phone Configuring Basic Settings Appearance of Time and DateDisplay Contrast Select Settings Basic ContrastBacklight Intensity Select Settings Basic Backlight Intensity Select Backlight Idle Intensity Select Backlight On IntensitySelect Maximum Intensity Electronic Hookswitch Headset Memory ModeSelect Settings Basic Preferences Headset Headset Memory Select Settings Basic Ring Type Ring TypeLanguage Support Select Settings Basic Preferences LanguageSelect Settings Basic Preferences Directory search Directory SearchAdjusting the Volume Muting the MicrophoneManaging Call Lists Managing Contacts Adding ContactsUser Guide for the SoundPoint IP 32x/33x Desktop Phone Adding Contacts From Call Lists Refer to Searching For a Contact on Editing Contacts Deleting Contacts Searching For a Contact Placing a Call to a ContactSelect Corporate Directory Searching the Corporate Directory Managing Incoming Calls Distinguishing CallsRejecting Calls Diverting Calls Supporting Multiple Lines System CustomizationsSupporting Multiple Line Keys Per Line Supporting Shared Lines User Guide for the SoundPoint IP 32x/33x Desktop Phone Using the Basic Features of Your SoundPoint IP 32x/33x Phone Placing a Call To place a call using the handset Answering a Call Duration and destination Press To place the original call on hold Ending a Call Redialing Placing a Call on HoldSetting Up Conferences Call the first partyTransferring Calls To transfer a call onTo transfer a call Administrator Forwarding CallsTo disable call forwarding Enabling Do Not Disturb Assigning Speed Dial IndexesAssigning New Speed Dial Indexes Using Voice Mail More voice messages are waiting at the message center User Guide for the SoundPoint IP 32x/33x Desktop Phone SIP-B Automatic Call Distribution Select Features ACD Login/Logout Using Multiple Call Appearances Select Features ACD Agent AvailabilitUser Guide for the SoundPoint IP 32x/33x Desktop Phone Presence Using Buddy ListsSelect Features Presence My Status Managing BuddiesTo add or delete a contact from your buddy list Select Features Presence Privacy List Select Features Presence Buddy StatusIntegrating With Microsoft Live Communications Server Restarting Your Phone Select Settings Basic Restart Phone User Guide for the SoundPoint IP 32x/33x Desktop Phone Troubleshooting Your SoundPoint IP 32x/33x Phone Power and Startup Symptom Problem Corrective ActionControls Then select Status NetworkAccess to Screens and Systems Lines Line Information. FromCalling Check status of handset, headset if Displays Refer to Display Contrast onAudio Testing Phone HardwareProductivity Suite To test your phone hardware User Guide for the SoundPoint IP 32x/33x Desktop Phone Regulatory Notices Polycom Limited Warranty and Limitation Liability CE and Vcci Mark Safety and Compliance Russian Compliance Symbols NumericsUser Guide for the SoundPoint IP 32x/33x Desktop Phone Index User Guide for the SoundPoint IP 32x/33x Desktop Phone Index End-User License Agreement for Polycom Software Support Services Limitation of Liability Israel Office Corporate HeadquartersNetherlands Office
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