PYLE Audio SIP 3.2.1 manual Calling

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		Troubleshooting Your SoundPoint IP 32x/33x Phone

Calling

Symptom	Problem	Corrective Action

There is no dial tone.	Power is not correctly applied to	Do one of the following steps:
	the SoundPoint IP 32x/33x	• Check that the display is illuminated.
	phone.	• Check that the display is illuminated.
	phone.	• Make sure the LAN cable is inserted
		• Make sure the LAN cable is inserted
		properly at the rear of the phone (try
		unplugging and re-inserting the
		cable).
		• If using Power over Ethernet (PoE),
		have your system administrator check
		that the switch is supplying power to
		the phone.

	Dial tone is not present on one of	Do one of the following steps:
	the audio paths.	• Switch between Handset, Headset (if
		present) or Hands-Free
		Speakerphone to see if the dial tone is
		present on other paths.
		• If the dial tone exists on another path,
		connect a different handset or
		headset to isolate the problem.

	The phone is not registered.	Contact your system administrator.

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Contents User Guide for the Polycom SoundPoint IP 32x/33x Phone Trademark Information Changes to this Guide About This GuideUser Guide for the SoundPoint IP 32x/33x Desktop Phone Contents Troubleshooting Your SoundPoint IP 32x/33x Phone Using the Basic Features of Your SoundPoint IP 32x/33x PhoneContents User Guide for the SoundPoint IP 32x/33x Desktop Phone Viii Getting Started with Your SoundPoint IP 32x/33x Phone Parts List Assembling Your SoundPoint IP 32x/33x Phone IP 32x phones do not Connecting Network and Power SourceHeadset Not Included Connecting the Handset and Optional HeadsetAttaching the Base To attach the base as a desk mount Registering the Phone Features of Your SoundPoint IP 32x/33x Phone User Guide for the SoundPoint IP 32x/33x Desktop Phone Hookswitch Before You Use Your SoundPoint IP 32x/33x Phone Entry modes User Guide for the SoundPoint IP 32x/33x Desktop Phone Customizing Your SoundPoint IP 32x/33x Phone Appearance of Time and Date Configuring Basic SettingsDisplay Contrast Select Settings Basic ContrastBacklight Intensity Select Settings Basic Backlight Intensity Select Backlight Idle Intensity Select Backlight On IntensitySelect Maximum Intensity Electronic Hookswitch Headset Memory ModeSelect Settings Basic Preferences Headset Headset Memory Ring Type Select Settings Basic Ring TypeDirectory Search Select Settings Basic Preferences LanguageSelect Settings Basic Preferences Directory search Language SupportMuting the Microphone Adjusting the VolumeManaging Call Lists Adding Contacts Managing ContactsUser Guide for the SoundPoint IP 32x/33x Desktop Phone Adding Contacts From Call Lists Refer to Searching For a Contact on Editing Contacts Deleting Contacts Searching For a Contact Placing a Call to a ContactSelect Corporate Directory Searching the Corporate Directory Distinguishing Calls Managing Incoming CallsRejecting Calls Diverting Calls Supporting Multiple Lines System CustomizationsSupporting Multiple Line Keys Per Line Supporting Shared Lines User Guide for the SoundPoint IP 32x/33x Desktop Phone Using the Basic Features of Your SoundPoint IP 32x/33x Phone Placing a Call To place a call using the handset Answering a Call Duration and destination Press To place the original call on hold Ending a Call Placing a Call on Hold RedialingCall the first party Setting Up ConferencesTo transfer a call on Transferring CallsTo transfer a call Forwarding Calls AdministratorTo disable call forwarding Assigning Speed Dial Indexes Enabling Do Not DisturbAssigning New Speed Dial Indexes Using Voice Mail More voice messages are waiting at the message center User Guide for the SoundPoint IP 32x/33x Desktop Phone SIP-B Automatic Call Distribution Select Features ACD Login/Logout Select Features ACD Agent Availabilit Using Multiple Call AppearancesUser Guide for the SoundPoint IP 32x/33x Desktop Phone Managing Buddies Using Buddy ListsSelect Features Presence My Status PresenceTo add or delete a contact from your buddy list Select Features Presence Privacy List Select Features Presence Buddy StatusIntegrating With Microsoft Live Communications Server Restarting Your Phone Select Settings Basic Restart Phone User Guide for the SoundPoint IP 32x/33x Desktop Phone Troubleshooting Your SoundPoint IP 32x/33x Phone Symptom Problem Corrective Action Power and StartupThen select Status Network ControlsLines Line Information. From Access to Screens and SystemsCalling Check status of handset, headset if Refer to Display Contrast on DisplaysAudio Testing Phone HardwareProductivity Suite To test your phone hardware User Guide for the SoundPoint IP 32x/33x Desktop Phone Regulatory Notices Polycom Limited Warranty and Limitation Liability CE and Vcci Mark Safety and Compliance Russian Compliance Numerics SymbolsUser Guide for the SoundPoint IP 32x/33x Desktop Phone Index User Guide for the SoundPoint IP 32x/33x Desktop Phone Index End-User License Agreement for Polycom Software Support Services Limitation of Liability Israel Office Corporate HeadquartersNetherlands Office