Troubleshooting
How do I check my computer’s IP address?
Note: The following information assumes the computer is connected to the PC port on the IP8100 series telephone. It also assumes the computer’s TCP/IP settings are configured to obtain an IP address automatically. Included in the troubleshooting section of this manual is more detailed information on configuring your TCP/IP settings.
Win98/ME:
Step 1: Go to Start > Run and enter winipcfg. Click OK.
Step 2: From the dropdown menu, choose the Ethernet adapter.
Step 3: After selecting the adapter, it will display the IP settings. Your adapter should have an IP address in the same range as the IP8100 series telephone, 192.168.15.X. If it doesn’t try releasing, then renewing the IP.
a. Click the Release button to release the IP address. b. Click the Renew button to obtain a new address.
If you are unable to obtain a valid IP address, confirm that you have a good physical connection between the computer and the IP8100 series telephone.
Step 4: Click OK to close the IP configuration window.
Win2k/XP:
Step 1: Go to Start > Run and enter cmd. Click OK.
Step 2: From the Command prompt, enter ipconfig and then click Enter.
Step 3: It will return your IP address, Subnet Mask, and Default Gateway. Your adapter should have an IP address in the same range as the IP8100 series telephone,192.168.15.X. If it doesn’t try releasing, then renewing the IP.
a. Enter ipconfig/release to release the IP address. b. Enter ipconfig/renew to obtain a new address.
If you are unable to obtain a valid IP address, confirm that you have a good physical connection between the computer and the IP8100 series telephone.
Step 4: Type, exit and then click Enter to close the Command prompt.
I followed the Quick Start Guide for DSL, but I wasn’t able to successfully configure the IP8100 series telephone. What else can I do?
If your DSL provider uses PPPoE, confirm that you have entered the correct username and password in the IP8100 series telephone PPPoE settings. You may need to append your ISP’s domain suffix to your username in order to
Troubleshooting
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