TROUBLE -SHOOTING
Most problems can be solved by following the simple steps below. Find the symptom that applies, and follow the steps listed. If further assistance is needed, call our Customer Service Department
at
1. SYMPTOM: THE SPA WILL NOT OPERATE
a. Check the power cord. The power cord must be plugged into a grounded outlet (see PLUG- GING IN THE RENEW 900 on page 10).
b. Check to see if the GFCI breaker is tripped, or was not turned on. Reset the GFCI breaker.
2.SYMPTOM: THE CIRCUIT BREAKER OR GFCI BREAKER TRIPS WHILE THE SPA IS OPERATING
a.Reset the circuit breaker. If the circuit breaker trips again, contact a qualified electrician for service.
3.SYMPTOM: THE PUMP HUMS
a.The filter may be dirty or damaged. Remove
the filter housing from the spa jet unit and clean or replace the filter.
b. The pump may have a foreign object stuck in the impeller. Contact our customer service department.
c. The pump may have a loose wire connection. Contact our customer service department.
4.SYMPTOM: THE PUMP HUMS BUT DOES NOT ROTATE
a.The pump may be jammed. Contact our cus- tomer service department.
5.SYMPTOM: THE PUMP IS NOISY WHILE OPERATING
a.There may be debris in the pump. Contact our customer service department.
b.The pump may have a bad bearing. Contact
our customer service department.
6. SYMPTOM: THE WATER DOES NOT HEAT |
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a. The heater is attached to the pump in the spa |
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jet unit. If the pump is operating, the water |
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should heat. Cover the RENEW 900 with the |
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spa cover. | The spa cover must be tight. | Set |
the air control to low. The water will heat at a rate of 1.7°F an hour. If you are using the spa indoors, and the room temperature is main-
tained at 70°F, it will take approximately 20 to 28 hours for the water to reach the set temper- ature.
b. If you are using the RENEW 900 outdoors, it may take longer for the water to heat. See the chart below for the approximate heating time.
Air T emperature | Heating | T ime | |
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70°F + | 20 to 28 hours | ||
1 to 2 days |
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| 2 to 3 days |
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b.If the water still has not heated after three days, contact our customer service department.
7.SYMPTOM: THE WATER PULSATES OR
THERE IS MINIMUM WATER FLOW
a. Adjust the water level. This usually occurs only when the water level is low. Add water until the filter and jets are covered.
b. This problem is caused by excess air in the pump circulation system. Check to see if the primer cap is fully tightened. Prime the pump again and fully tighten the primer cap (see PRIMING THE SPA JET UNIT on page 10).
8.SYMPTOM: THE SPA JET UNIT CAVITATES DURING USE
a.Adjust the water level. This usually occurs only when the water level is low. Add water until the filter and jets are covered.
b.This problem is caused by excess air in the
pump circulation system. Check to see if the primer cap is fully tightened. Prime the pump again and fully tighten the primer cap (see PRIMING THE SPA JET UNIT on page 10).
9.SYMPTOM: THE WATER IS NOT BEING CLEANED BY THE FILTER
a.Check to see if the filter is in place. Clean the filter if it is dirty.
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