Troubleshooting
Problem | Check | Solution |
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No display/partial diplay/unit will not turn | Check electrical (wall) outlet | Make sure unit is plugged into a |
on |
| functioning wall outlet. |
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| Check connection at front (recumbent) or | Connection should be secure and |
| rear (upright) of unit | undamaged. Replace adapter or |
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| connection at unit if either are damaged. |
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| Check data cable integrity | All wires in cable should be intact. If any |
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| are visibly crimped or cut, replace cable. |
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| Check data cable | Insure cable is connected securely |
| connections/orientation | and oriented properly. Small latch on |
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| connector should line up and snap into |
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| place. |
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| Check console display for damage | Check for visual sign that console display |
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| is cracked or otherwise damaged. |
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| Replace Console if damaged. |
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| Console Display | If Console only has partial display and |
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| all connections are fine, replace the |
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| Console. |
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| If the above steps do not resolve the |
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| problem, contact Customer Care for |
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| further assistance. |
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Unit operates but Contact HR not | HR cable connection at Console | Insure cable is connected securely to |
displayed |
| Console. |
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| HR cable box connection (recumbent | Insure cables from handlebars and cable |
| only) | to Console are secure and undamaged. |
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| Some models may require the seat back |
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| be raised to access cable box. |
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| Sensor grip | Insure hands are centered on HR |
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| sensors. Hands must be kept still with |
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| relatively equal pressure applied to each |
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| side. |
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| Dry or calloused hands | Sensors may have difficulty with dried |
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| out or calloused hands. A conductive |
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| electrode cream such as "Signa Crème" |
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| or |
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| conduct. These are available on the |
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| web or at medical or some larger fitness |
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| stores. |
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| Handlebars | If tests reveal no other issues, Handlebars |
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| should be replaced. |
Unit operates but Telemetric (if equipped) Chest Strap HR not displayed
Strap should be "Polar" compatible. Make sure strap is directly against skin and contact area is moist.
Interference | Try moving unit away from sources of |
| interference (TV, Microwave, etc). If |
| interference is eliminated and HR still |
| does not function, replace strap and |
| Console. |
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