Axis Communications AXIS 5500, AXIS 5550 manual Troubleshooting, LED Indicators, Web Interface

Troubleshooting

Section 14 Troubleshooting

This section provides useful information to help you resolve difficulties you might have with your AXIS 5500/AXIS 5550. Fault symptoms, possible causes and remedial actions are provided within a quick reference table.

Please visit the Axis Web site for latest troubleshooting tips, more support and additional help through the FAQ database or to fill in and submit a Support question.

General The USB port in an AXIS 5500 / AXIS 5550 supports USB printers only. If any other USB device has been connected to this port, the print server must be restarted before it can function properly again.

Overriding Port Status Some USB printers do not deliver correct port status to the print server (for instance always reporting printer off-line even if the printer is on- line). To override this, see “Overriding Port Status” on page 123.

LED Indicators

Indicator	Color/Behavior	Explanation
Power	Green	OK
	Not lit	No power/Error
	Orange	OK - network connected
Network	Orange flashing	Activity on network
	Not lit	No physical connection to the network

Web Interface

Symptoms	Possible causes	Remedial actions
		1.	Check Power and Network indicator.
		2.	Check that assignment of IP addresses
			for the AXIS 5500/AXIS 5550 is correct.
	The AXIS 5500/AXIS 5550 is not	3.	To further check the IP addresses, run
	connected properly.		the Ping command from another com-
			puter as described in "IP address check"
The AXIS 5500/AXIS 5550 Web			at the end of this chapter. Follow the
			appropriate recommendations.
interface cannot be accessed
from a Web browser.
	Problem with your proxy server.	Verify the proxy server settings in your
		Web browser.
		1.	Verify that your network is accessible
	Other networking problems.		through your network socket.
		2.	Verify that your network cable is func-
			tional.

130 AXIS 5500 / AXIS 5550 User’s Manual