Axis Communications AXIS 5550, Network Print Servers, AXIS 5500 manual Established, Replies

Troubleshooting

IP Address Check with By sending a data packet to a specific IP address and waiting for a reply, Ping Ping can determine whether that IP address is accessible. Ping can also

help you to determine IP address conflicts with your AXIS 5500/AXIS 5550 and troubleshoot TCP/IP problems on the network. Follow the instructions below to diagnose your problem.

Windows: Open a Command Prompt and enter the following commands:

Syntax

ping <IP address>

Example

ping 192.168.3.191

	The host will return reply from 192.168.3.191, or a similar message. This
	indicates that the address has been set and that communication is
	established
UNIX/Linux and	Open a Terminal and enter the following commands:
Mac OS X

Syntax

ping <IP address>

Example

ping 192.168.3.191

The host will return psname is alive, or a similar message. This indicates that the address has been set and that communication is established.

Replies:	Subsequent replies will provide an explanation of the cause of the problem.
	Replies from DOS can be interpreted as defined in the table below (for
	UNIX/Linux replies please refer to the UNIX/Linux chapter of this manual):
		Interpretation and recommendation
	Ping Reply
		Axis Network Print Server connected	Axis Network Print Server
			disconnected
		The AXIS 5500/AXIS 5550 is respond-	The IP address is already in use and
		ing correctly. There are probably no
	bytes = 32 time = 2 ms		cannot be used again. You must obtain
		conflicts with the IP address — discon-
	- or something similar		a new IP address for your AXIS
		nect the AXIS 5500/AXIS 5550 and
			5500/AXIS 5550.
		ping again to verify.
	destination host unreach-	The AXIS 5500/AXIS 5550 is not acces-	—
	able	sible. Check your network settings.
		The IP address is not in use. You are ei-	This IP address is not used by anyone
			and is available for use for your AXIS
		ther pinging the wrong IP address or
	request timed out		5500/AXIS 5550. Set the IP address
		your AXIS 5500/AXIS 5550 does not
			again, power on the AXIS 5500/AXIS
		have the correct IP address.
			5550 and then try accessing the unit.
	no response from ping	The AXIS 5500/AXIS 5550 is not acces-	—
	command	sible. Check your network settings.

SNMP Device Index If you are using the TCP/IP protocol, check that the SNMP Device Index is correct. See “SNMP Device Index” on page 158.

AXIS 5500 / AXIS 5550 User’s Manual 131