Problem solving guide
The machine shakes during the spin cycle
If this is a new installation, check to see that the shipping struts have been re- moved from the back of the washer. If this occurs on an existing washer, the most likely cause is that the machine’s four feet are not resting securely on the floor. Level the machine (see „Installa- tion instructions“).
Weak floorboards can also lead to ex- cessive noise and shaking during the spin cycle (see „Installation instruc- tions“).
The laundry is too wet or the machine does not spin at all
–The selected spin speed was too low.
–The machine was not able to distrib- ute the laundry load evenly. To pro- tect the machine, the laundry was spun at a reduced speed or not at all.
Large items which tangle or roll up in the drum (e.g. bath mats) can cause an imbalance during the spin cycle. For safety reasons, the machine does not spin if this is the case. Attempts to build up spin speed will be repeated until the time allocated to spinning has expired. To reduce the chances of this occur- ring, wash mixed loads consisting of large and small items.
^The lint trap may be clogged. Clean the filter and pump (see „Cleaning and Care“).
Opening the drum door during a power failure
To prevent water from spilling on to the floor, make certain the machine is drained before opening the door.
^Turn off the washing machine.
^Open the drain pump access panel and drain off any water (see „Cleaning and Care“).
Always make sure the drum is sta- tionary before reaching in to remove laundry. Reaching into a moving drum is extremely dangerous.
^Pull down the ring in the upper right corner of the access area, and the door will open.
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